24 Customer Support jobs

Customer Support professionals in the financial markets sector provide technical and operational assistance to clients using various financial platforms, trading systems, and digital services. They focus on resolving technical issues, ensuring smooth operation of financial tools, and enhancing the overall user experience for clients interacting with the institution's technological infrastructure.

Key responsibilities and aspects of Customer Support roles in financial markets include:

  1. Technical Troubleshooting:
    • Diagnosing and resolving issues with trading platforms and online banking systems
    • Assisting clients with login problems, password resets, and account access
    • Troubleshooting connectivity issues and data feed disruptions
    • Providing support for mobile banking and trading applications
  2. Trading Platform Support:
    • Guiding clients through the use of complex trading interfaces
    • Assisting with order entry, modification, and cancellation processes
    • Helping clients set up customized trading screens and alerts
    • Explaining advanced trading features and tools
  3. Data and Analytics Support:
    • Assisting clients with accessing and interpreting financial data
    • Troubleshooting issues with market data feeds and real-time quotes
    • Helping clients navigate analytical tools and charting software
    • Providing support for customized reports and data exports
  4. Security and Authentication:
    • Assisting with multi-factor authentication processes
    • Guiding clients through security protocol updates
    • Addressing concerns about account security and fraud prevention
    • Educating clients on best practices for secure online banking and trading
  5. Software Updates and Maintenance:
    • Informing clients about system upgrades and new features
    • Assisting with software installation and updates
    • Coordinating with IT teams during system maintenance periods
    • Providing workarounds during planned outages or upgrades
  6. API and Integration Support:
    • Assisting clients with API integration for automated trading systems
    • Troubleshooting connectivity issues between client systems and institutional platforms
    • Providing guidance on data formats and protocols
    • Coordinating with development teams for custom integration solutions
  7. User Training:
    • Conducting one-on-one or group training sessions on platform usage
    • Creating user guides and tutorial videos for self-help resources
    • Organizing webinars on new features and advanced functionalities
    • Providing hands-on demonstrations of trading and analytics tools
  8. Performance Optimization:
    • Advising clients on optimizing system performance for high-frequency trading
    • Assisting with configuration settings for improved platform speed
    • Troubleshooting latency issues in real-time market data
    • Recommending hardware and network setups for optimal performance
  9. Incident Management:
    • Responding promptly to critical system issues affecting multiple users
    • Escalating major incidents to appropriate technical teams
    • Keeping clients informed during outages or widespread problems
    • Participating in post-incident reviews and improvement processes
  10. Feedback Collection and Product Improvement:
    • Gathering client feedback on user experience and feature requests
    • Documenting recurring issues for product development teams
    • Participating in beta testing of new features and products
    • Providing insights from user interactions to enhance product offerings
  11. Regulatory Technology (RegTech) Support:
    • Assisting clients with regulatory reporting tools and compliance software
    • Troubleshooting issues related to transaction reporting systems
    • Providing guidance on using tools for anti-money laundering (AML) and know your customer (KYC) processes
    • Supporting clients in navigating regulatory changes impacting technology use
  12. Cybersecurity Support:
    • Assisting clients with cybersecurity-related inquiries and concerns
    • Guiding users through security patch installations
    • Providing support during security breach investigations
    • Educating clients on recognizing and reporting potential security threats

Successful Customer Support professionals in financial markets typically have backgrounds in information technology, computer science, or finance, often combined with strong customer service skills. Many pursue certifications in specific financial technologies or support methodologies.

Key skills for success in Customer Support roles include:

  • Strong technical aptitude and problem-solving skills
  • In-depth knowledge of financial market operations and terminologies
  • Excellent communication skills, especially in explaining technical concepts
  • Patience and ability to work under pressure
  • Familiarity with various trading platforms and financial software
  • Basic understanding of networking and system architectures
  • Ability to quickly learn and adapt to new technologies
  • Strong attention to detail and follow-through

Customer Support professionals in financial markets must stay current with rapidly evolving financial technologies, cybersecurity threats, and regulatory requirements. They play a crucial role in ensuring that clients can effectively and securely use the institution's technological offerings, thereby maintaining client satisfaction and operational efficiency.

Part time
 
Bank of Scotland - Customer Support - Lerwick, Shetland
Lloyds Banking Group Lerwick, Shetland ZE1, UK
End Date Sunday 15 December 2024 Salary Range £23,500 - £23,550 We support flexible working – click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked Job Description Summary A part-time branch based opportunity working 21 hours per week Job Description JOB TITLE: Customer Support SALARY: £14,100 LOCATION: Lerwick, Shetland   HOURS: 21 hours a week, Monday to Friday WORKING PATTERN: Part-time   About this opportunity Do you want to be part of a team that makes a genuine difference to customers, businesses and communities?   As one of our Customer Support colleagues, you’ll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first.   You could be in one of our branches helping our customers side by side, or working from home, doing your best to help the person at the other end of the line (we also connect via...

Dec 07, 2024
Full time
 
Halifax Bank - Customer Support - Exeter
Lloyds Banking Group Exeter, UK
End Date Friday 13 December 2024 Salary Range £23,500 - £23,550 We support flexible working – click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked Job Description Summary A full-time branch-based opportunity working 35 hours per week. Job Description JOB TITLE: Customer Support SALARY: £23,500 LOCATION: Exeter branch HOURS: 35 hours a week, including some Saturdays WORKING PATTERN: Full-time   About this opportunity Do you want to be part of a team that makes a genuine difference to customers, businesses and communities?   As one of our Customer Support colleagues, you’ll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first.   You could be in one of our branches helping our customers side by side, or working from home, doing your best to help the person at the other end of the line (we also connect via...

Dec 07, 2024
Full time
 
Lloyds Bank - Customer Support - Leeds
Lloyds Banking Group Leeds, UK
End Date Thursday 12 December 2024 Salary Range £23,500 - £23,550 We support flexible working – click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked Job Description Summary A full-time branch based opportunity working 35 hours per week Job Description JOB TITLE: Customer Support SALARY: £23,500 LOCATION(S): Leeds   HOURS: 35 hours a week, including some Saturdays WORKING PATTERN: Full-time   About this opportunity Do you want to be part of a team that makes a genuine difference to customers, businesses and communities?   As one of our Customer Support colleagues, you’ll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first.   You could be in one of our branches helping our customers side by side, or working from home, doing your best to help the person at the other end of the line (we also connect via social...

Dec 07, 2024
Part time
 
Lloyds Bank - Customer Support - Woodley
Lloyds Banking Group Reading, UK
End Date Friday 13 December 2024 Salary Range £23,500 - £23,550 We support flexible working – click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked Job Description Summary A part time branch based opportunity working 20 hours per week Job Description JOB TITLE: Customer Support SALARY: £13,427.90 (£14,285 from April 2025) LOCATION(S): Woodley, covering our friendly Woodley Crockhamwell Road, Maidenhead, and Reading branches HOURS: 20 hours a week, including some Saturdays WORKING PATTERN: Part-time   About this opportunity Do you want to be part of a team that makes a genuine difference to customers, businesses and communities?   As one of our Customer Support colleagues, you’ll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first.   You could be in one of our branches helping our customers side by side,...

Dec 06, 2024
Part time
 
Lloyds Bank - Customer Support - Blaydon-on-Tyne
Lloyds Banking Group Blaydon, Blaydon-on-Tyne NE21, UK
End Date Friday 13 December 2024 Salary Range £23,500 - £23,550 We support flexible working – click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked Job Description Summary A part time branch-based opportunity working 24.5 hours per week. Job Description JOB TITLE: Customer Support SALARY: £16,450 ( £17,500 from April 2025) LOCATION: Blaydon-on-Tyne HOURS: 24.5 hours a week, including some Saturdays WORKING PATTERN: Part-time   About this opportunity Do you want to be part of a team that makes a genuine difference to customers, businesses and communities?   As one of our Customer Support colleagues, you’ll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first.   You could be in one of our branches helping our customers side by side, or working from home, doing your best to help the person at the other end of...

Dec 06, 2024
Full time
 
Lloyds Bank - Customer Support - Nottingham
Lloyds Banking Group Nottingham, UK
End Date Friday 13 December 2024 Salary Range £23,500 - £23,550 We support flexible working – click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked Job Description Summary A full time branch based opportunity working 35 hours per week, including Saturdays Job Description JOB TITLE: Customer Support SALARY: £23,500 (£25,000 from April 2025) LOCATION(S): Nottingham, covering our friendly Main Street and Arnold branches HOURS: 35 hours a week, including Saturdays WORKING PATTERN: Full-time   About this opportunity Do you want to be part of a team that makes a genuine difference to customers, businesses and communities?   As one of our Customer Support colleagues, you’ll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first.   You could be in one of our branches helping our customers side by side, or working...

Dec 06, 2024
Part time
 
Lloyds Bank - Customer Support - Middlesbrough
Lloyds Banking Group Middlesbrough, UK
End Date Friday 13 December 2024 Salary Range £23,500 - £23,550 We support flexible working – click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked Job Description Summary A part time branch-based opportunity working 24.5 hours per week. Job Description JOB TITLE: Customer Support SALARY: £16,450 (£17,500 from April 2025) LOCATION(S): Middlesbrough and covering our friendly Darlington and Stockton on Tees branches HOURS: 24.5 hours a week, including some Saturdays WORKING PATTERN: Part-time   About this opportunity Do you want to be part of a team that makes a genuine difference to customers, businesses and communities?   As one of our Customer Support colleagues, you’ll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first.   You could be in one of our branches helping our customers side by side, or...

Dec 06, 2024
Full time
 
Verafin - Customer Support Specialist
Nasdaq 18 Hebron Wy, St. John's, NL A1A 0L9, Canada
Verafin is an industry leader in Financial Crime Management, providing a cloud-based, secure software platform for Fraud Detection and Management, BSA/AML Compliance and Management, High-Risk Customer Management and Information Sharing. Our rapid growth and continuing success mean we have an opening for an experienced Customer Support Specialist to join our team to support our customers. Please note we are seeking candidates for the following shifts, 9:00am - 5:00pm NST, 1:30pm to 9:30pm NST and o vernights . Your application could be considered for any of these shifts .     Keeping our customers happy is one of our top priorities! The Help Desk team is responsible for providing troubleshooting and educational support to customers on a variety of issues. Verafin Customer Support Specialists are self-motivated and driven individuals who thrive in a fast-paced and ever-changing environment. They are passionate team players who are continuously seeking...

Dec 06, 2024
Full time
 
Senior Customer Support/Operations Specialist (FinTech)
Nasdaq Vilnius, Vilnius City Municipality, Lithuania
When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective. The role of Customer Support/Operations Specialist available is for AxiomSL software. All of AxiomSL solutions are built on the same adaptable, high-performance platform. This gives clients a unique opportunity to reduce the cost and complexity of compliance by using one platform to manage all of their requirements globally. Our support team is the first line support for our clients, playing a key role in acknowledging, understanding and investigating any issues that may arise with regards to our solutions or the AxiomSL platform. What you will do:...

Dec 06, 2024
Full time
 
Senior Customer Support/Operations Analyst (Fintech)
Nasdaq Vilnius, Vilnius City Municipality, Lithuania
When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective. The role of Customer Support/Operations Specialist available is for AxiomSL software. All of AxiomSL solutions are built on the same adaptable, high-performance platform. This gives clients a unique opportunity to reduce the cost and complexity of compliance by using one platform to manage all of their requirements globally. AxiomSL solutions are fully supported and are upgraded when rules and templates change. The unparalleled transparency offered by AxiomSL gives users the ability to drill down from the reports they produce to the calculations and source...

Dec 05, 2024
Full time
 
Customer Support Executive - PK
Exness South East Asia
With over 2,100 employees of more than 100 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Your role at Exness: You will provide support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients. You will answer all technical support questions, handle requests, and maintain a good company image. You can begin working remotely from your home city or any other location and relocate to work in the Southeast Asia support office after the first 2 or 3 months. You will: Process client requests and solve issues via live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail. Escalate the issue to the appropriate...

Dec 04, 2024
Full time
 
Manager, Customer Support
Coinbase <div class="content-intro"><p>Ready to be pushed beyond what you think you’re capable of?</p> <p>At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we bui
Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no...

Nov 29, 2024
Full time
 
Customer Support Executive - Uzbek & Russian Speaker
Exness South East Asia
With over 2,100 employees of more than 100 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Your role at Exness: You will need to take on a business critical position that includes providing support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients. You will support our clients through live-chats and email as well as phone calls. You can begin working remotely from your home city or any other location and relocate to work in the Southeast Asia support office after the first 2 or 3 months. You will: Process client requests and resolve issues via live chat, phone call, and email through the CRM system while paying attention to accuracy and detail. Escalate the...

Nov 28, 2024
Part time
 
Lloyds Bank- Customer Support- Rhyl
Lloyds Banking Group Rhyl LL18, UK
End Date Saturday 07 December 2024 Salary Range £23,500 - £23,550 We support flexible working – click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked Job Description Summary Working as part of a team to help new and existing customers with their financial & service needs via a range of channels. Delivers an excellent customer experience by working collaboratively with colleagues, ensuring all customers are dealt with efficiently and professionally and receive fair outcomes including those of our vulnerable customers. Helps Britain prosper by making appropriate referrals to the right person or channel of choice. Supports and embeds LBG priorities, adheres to regulatory requirements and role models the Group Values, Behaviours and Code of Responsibility Job Description JOB TITLE: Customer Support  SALARY: £16,540 LOCATION(S): Primary Location Rhyl and covering our friendly...

Nov 26, 2024
Full time
 
Customer Support Executive - India
Exness South East Asia
With over 2,100 employees of more than 100 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Your role at Exness: You will provide support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients. You will answer all technical support questions, handle requests, and maintain a good company image. You can begin working remotely from your home city or any other location and relocate to work in the Southeast Asia support office after the first 2 or 3 months. You will: Process client requests and solve issues via live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail. Escalate the issue to the appropriate...

Nov 25, 2024
Full time
 
Reg & Compliance Customer Support Analyst
S&P Global Buenos Aires, AR
About the Role: Grade Level (for internal use): 07 Please submit your application in English. The interview process will be completed in English. About the Role: The Team: As part of the Client Services team, you will work closely with various business functions including sales, operations, and product development to ensure our clients have a seamless experience with Counterparty Manager. Responsibilities and Impact: Ensure customers of Counterparty Manager receive first-class service consistent with S&P Global’s expectations. Actively speak with customers to ensure they understand how to use the functionality of the Counterparty Manager product suite and understand the full capability of Counterparty Manager Understand client mapping requirements for data, API, and questionnaire purposes and facilitate the entry of that information into the system. Provide front-line daily support for all clients including capture of bugs and...

Nov 23, 2024
Full time
 
Customer Support Executive - Indonesia
Exness South East Asia
With over 2,100 employees of more than 100 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Your role at Exness: You will provide support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients. You will answer all technical support questions, handle requests, and maintain a good company image. You can begin working remotely from your home city or any other location and relocate to work in the Southeast Asia support office after the first 2 or 3 months. You will: Process client requests and solve issues via live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail. Escalate the issue to the appropriate...

Nov 21, 2024
Senior Director of Customer Support, EMEA
Cloudflare Hybrid
About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.  We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new...

Nov 18, 2024
Full time
 
Customer Support Executive - Global (Swahili, Zulu, Amharic, French)
Exness South East Asia
With over 2,100 employees of more than 100 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Your role at Exness: You will provide support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients. You will answer all technical support questions, handle requests, and maintain a good company image. You can begin working remotely from your home city or any other location and relocate to work in the Southeast Asia support office after the first 2 or 3 months. You will: Process client requests and solve issues via live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail. Escalate the issue to the appropriate...

Nov 18, 2024
Full time
 
Customer Support Executive - Japanese
Exness South East Asia
With over 2,100 employees of more than 100 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Your role at Exness: You will provide support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients. You will answer all technical support questions, handle requests, and maintain a good company image. You can begin working remotely from your home city or any other location and relocate to work in the Southeast Asia support office after the first 2 or 3 months. You will: Process client requests and solve issues via live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail. Escalate the issue to the appropriate...

Nov 18, 2024