38 Customer Support jobs

Customer Support professionals in the financial markets sector provide technical and operational assistance to clients using various financial platforms, trading systems, and digital services. They focus on resolving technical issues, ensuring smooth operation of financial tools, and enhancing the overall user experience for clients interacting with the institution's technological infrastructure.

Key responsibilities and aspects of Customer Support roles in financial markets include:

  1. Technical Troubleshooting:
    • Diagnosing and resolving issues with trading platforms and online banking systems
    • Assisting clients with login problems, password resets, and account access
    • Troubleshooting connectivity issues and data feed disruptions
    • Providing support for mobile banking and trading applications
  2. Trading Platform Support:
    • Guiding clients through the use of complex trading interfaces
    • Assisting with order entry, modification, and cancellation processes
    • Helping clients set up customized trading screens and alerts
    • Explaining advanced trading features and tools
  3. Data and Analytics Support:
    • Assisting clients with accessing and interpreting financial data
    • Troubleshooting issues with market data feeds and real-time quotes
    • Helping clients navigate analytical tools and charting software
    • Providing support for customized reports and data exports
  4. Security and Authentication:
    • Assisting with multi-factor authentication processes
    • Guiding clients through security protocol updates
    • Addressing concerns about account security and fraud prevention
    • Educating clients on best practices for secure online banking and trading
  5. Software Updates and Maintenance:
    • Informing clients about system upgrades and new features
    • Assisting with software installation and updates
    • Coordinating with IT teams during system maintenance periods
    • Providing workarounds during planned outages or upgrades
  6. API and Integration Support:
    • Assisting clients with API integration for automated trading systems
    • Troubleshooting connectivity issues between client systems and institutional platforms
    • Providing guidance on data formats and protocols
    • Coordinating with development teams for custom integration solutions
  7. User Training:
    • Conducting one-on-one or group training sessions on platform usage
    • Creating user guides and tutorial videos for self-help resources
    • Organizing webinars on new features and advanced functionalities
    • Providing hands-on demonstrations of trading and analytics tools
  8. Performance Optimization:
    • Advising clients on optimizing system performance for high-frequency trading
    • Assisting with configuration settings for improved platform speed
    • Troubleshooting latency issues in real-time market data
    • Recommending hardware and network setups for optimal performance
  9. Incident Management:
    • Responding promptly to critical system issues affecting multiple users
    • Escalating major incidents to appropriate technical teams
    • Keeping clients informed during outages or widespread problems
    • Participating in post-incident reviews and improvement processes
  10. Feedback Collection and Product Improvement:
    • Gathering client feedback on user experience and feature requests
    • Documenting recurring issues for product development teams
    • Participating in beta testing of new features and products
    • Providing insights from user interactions to enhance product offerings
  11. Regulatory Technology (RegTech) Support:
    • Assisting clients with regulatory reporting tools and compliance software
    • Troubleshooting issues related to transaction reporting systems
    • Providing guidance on using tools for anti-money laundering (AML) and know your customer (KYC) processes
    • Supporting clients in navigating regulatory changes impacting technology use
  12. Cybersecurity Support:
    • Assisting clients with cybersecurity-related inquiries and concerns
    • Guiding users through security patch installations
    • Providing support during security breach investigations
    • Educating clients on recognizing and reporting potential security threats

Successful Customer Support professionals in financial markets typically have backgrounds in information technology, computer science, or finance, often combined with strong customer service skills. Many pursue certifications in specific financial technologies or support methodologies.

Key skills for success in Customer Support roles include:

  • Strong technical aptitude and problem-solving skills
  • In-depth knowledge of financial market operations and terminologies
  • Excellent communication skills, especially in explaining technical concepts
  • Patience and ability to work under pressure
  • Familiarity with various trading platforms and financial software
  • Basic understanding of networking and system architectures
  • Ability to quickly learn and adapt to new technologies
  • Strong attention to detail and follow-through

Customer Support professionals in financial markets must stay current with rapidly evolving financial technologies, cybersecurity threats, and regulatory requirements. They play a crucial role in ensuring that clients can effectively and securely use the institution's technological offerings, thereby maintaining client satisfaction and operational efficiency.

Part time
 
Bank of Scotland - Customer Support - Thurso
Lloyds Banking Group United Kingdom
End Date Friday 21 November 2025 Salary Range £25,000 - £25,000 We support flexible working – click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked Job Description Summary A part-time branch-based opportunity working 28 hours per week. Job Description JOB TITLE: Customer Support LOCATION(S): Thurso . Working across our Lloyds and Halifax branches within a reasonable distance.  HOURS: 28 hours a week, including Saturdays WORKING PATTERN: Part-time SALARY: £20,000 increasing to £20,600after 6 months in role We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn £30,750 for our highest skill level. About this opportunity You’ll begin your journey in one of our branches, providing face-to-face support to our customers. You’ll learn, grow and develop within an...

Nov 12, 2025
Full time
 
Lloyds Banking Group - Customer Support - Kilburn
Lloyds Banking Group London, UK
End Date Tuesday 18 November 2025 Salary Range £31,132 - £31,132 We support flexible working – click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked Job Description Summary A full-time branch-based opportunity working 35 hours per week. Job Description JOB TITLE: Customer Support LOCATION: Kilburn . Working across our Lloyds and Halifax branches within a reasonable distance.  HOURS: 35 hours a week, including Saturdays WORKING PATTERN: Full-time SALARY: £31,132 increasing to £31,882 after 6 months in role We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn £38,107 for our highest skill level. About this opportunity You’ll begin your journey in one of our branches, providing face-to-face support to our customers. You’ll learn, grow and develop within an...

Nov 12, 2025
Full time
 
Customer Support Executive - China (中文客服)
Exness South East Asia
Your role at Exness: You will provide support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients. You will answer all technical support questions, handle requests, and maintain a good company image. You can begin working remotely from your home city or any other location and relocate to work in the Southeast Asia support office after the first 2 or 3 months. You will: Process client requests and solve issues via live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail. Escalate the issue to the appropriate specialist when needed via Salesforce or Jira. Update clients on their request status accordingly. Verify documents submitted by clients within specific regions on an hourly basis. Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy. Understand the company's business functions and...

Nov 12, 2025
Part time
 
Bank of Scotland - Customer Support - Benbecula
Lloyds Banking Group Balivanich, Isle of Benbecula HS7, UK
End Date Friday 21 November 2025 Salary Range £25,000 - £25,000 We support flexible working – click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked Job Description Summary A part-time branch-based opportunity working 30 hours per week. Job Description JOB TITLE: Customer Support LOCATION:  Benbecula . Working across our Bank of Scotland branches within a reasonable distance.  HOURS: 30 hours a week, including Saturdays WORKING PATTERN: Part-time SALARY: £ 21,427.50 increasing to £22,070 after 6 months in role We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn £26,357.14 for our highest skill level. About this opportunity You’ll begin your journey in one of our branches, providing face-to-face support to our customers. You’ll learn, grow and develop...

Nov 10, 2025
Full time
 
Customer Support Executive - Indonesia
Exness South East Asia
Your role at Exness: You will provide support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients. You will answer all technical support questions, handle requests, and maintain a good company image. You can begin working remotely from your home city or any other location and relocate to work in the Southeast Asia support office after the first 2 or 3 months. You will: Process client requests and solve issues via live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail. Escalate the issue to the appropriate specialist when needed via Salesforce or Jira. Update clients on their request status accordingly. Verify documents submitted by clients within specific regions on an hourly basis. Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy. Understand the company's business functions and...

Nov 10, 2025
Customer Support Representative
Monzo USA
🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as  personal and business bank accounts, we offer joint accounts , accounts for 16-17 year olds , a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save , invest and  combine their pensions with us.  With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ Hear from our UK team about what it's like working at Monzo ✨ 📍Remote (US) | 💰 $47,000-$64,000 + Benefits | Hear from the team ✨...

Nov 10, 2025
Full time
 
Specialist - Customer Support
London Stock Exchange Group 34th St, Taguig City, Metro Manila, Philippines
Position Summary Customer Support provides a globally consistent 24/7 entry point for all customers and employees seeking product, content, or technical support prioritizing accessibility and connectivity to LSEGs breadth of expertise, to deliver a world class service experience. The Specialist role empowers our customers with trusted insights, resolve specialized issues at scale, improve the value and drive usage of our products, by demonstrating our in-depth market, product & technical expertise.  As a Specialist, you are responsible to provide support on functionality, content search & explanation of our Desktop suite of products, primarily LSEG Workspace and Refinitiv Eikon and other offerings for the Investment and Wealth Management customer community. Investment and Wealth Management Workflows Support delivers all aspects of application support for Workspace and Eikon desktop and various solutions for Investment Management and Wealth, covering usability and...

Nov 08, 2025
Full time
 
Associate Specialist - Customer Support
London Stock Exchange Group 1, Kariyammana Agrahara Rd, Yemalur, Marathahalli, Bengaluru, Karnataka 560037, India
Proud to share LSEG in the India is Great Place to Work certified (Jun ’25 – Jun ’26). Learn more about life and purpose of our company directly from India colleagues’ video: Bengaluru, India | Where We Work | LSEG QA Data Service, Quant Job Description A Quant Content Specialist empowers customers in the quantitative investment market to maximize the value they receive from our value-added content, analytics, and efficient research tools by providing specialist expertise to identify new solutions, support complex customer service requests, and advise customers towards the best workflow experience.  A Quant Content Specialist specifically combines equity and index market data content knowledge and usage with analytical research and moderate scripting skills to provide expert support to Quant Analysts and Data Scientists and ensure our internal database processes yield the most complete and accurate delivery of LSEG Refinitiv and external vendor Quant...

Nov 08, 2025
Full time
 
Associate Manager, Customer Support
Coinbase Hyderabad, India
Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no...

Nov 08, 2025
Part time
 
Lloyds Banking Group - Customer Support - Lowesoft
Lloyds Banking Group Lowestoft, UK
End Date Friday 14 November 2025 Salary Range £25,000 - £25,000 We support flexible working – click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked Job Description Summary A part-time branch-based opportunity working 24.5 hours per week. Job Description JOB TITLE: Customer Support LOCATION(S): Lowesoft & Great Yarmouth . Working across our Lloyds and Halifax branches within a reasonable distance.  HOURS: 24.5 hours a week, including Saturdays WORKING PATTERN: Part-time SALARY: £17,500 increasing to £18,025 after 6 months in role. About this opportunity You’ll begin your journey in one of our branches, providing face-to-face support to our customers. You’ll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first making a difference to Customers, businesses and communities. Over time, there will be...

Nov 07, 2025
Full time
 
Associate Manager, Customer Support
Coinbase Manila, Philippines
Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no...

Nov 07, 2025
Full time
 
Customer Support Executive - Japanese speaking
Exness South East Asia
Your role at Exness: You will provide support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients. You will answer all technical support questions, handle requests, and maintain a good company image. You can begin working remotely from your home city or any other location and relocate to work in the Southeast Asia support office after the first 2 or 3 months. You will: Process client requests and solve issues via live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail. Escalate the issue to the appropriate specialist when needed via Salesforce or Jira. Update clients on their request status accordingly. Verify documents submitted by clients within specific regions on an hourly basis. Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy. Understand the company's business functions and...

Nov 07, 2025
Full time
 
Senior Analyst – Customer Support
London Stock Exchange Group 1, Kariyammana Agrahara Rd, Yemalur, Marathahalli, Bengaluru, Karnataka 560037, India
Proud to share LSEG in the India is Great Place to Work certified (Jun ’25 – Jun ’26). Learn more about life and purpose of our company directly from India colleagues’ video: Bengaluru, India | Where We Work | LSEG Customer Support provides a globally consistent 24/7 entry point for all customers and employees seeking product, content, or technical support prioritizing accessibility and connectivity to LSEGs breadth of expertise, to deliver a world class service experience. Investment and Wealth Management Workflows Support delivers all aspects of application support for Workspace and Eikon desktop and various solutions for Investment Management and Wealth, covering usability and customization, content search, explanation, and integrity.   The Senior Analyst is responsible for providing effective and courteous support to customers in relation to their product or service. This includes active focus on enquiry resolution, a positive customer focused attitude at all times and...

Nov 06, 2025
Associate Director, Customer Support (Operations Center)
Gemini Tempe, AZ, USA
About the Company Gemini is a global crypto and Web3 platform founded by Cameron and Tyler Winklevoss in 2014, offering a wide range of simple, reliable, and secure crypto products and services to individuals and institutions in over 70 countries. Our mission is to unlock the next era of financial, creative, and personal freedom by providing trusted access to the decentralized future. We envision a world where crypto reshapes the global financial system, internet, and money to create greater choice, independence, and opportunity for all — bridging traditional finance with the emerging cryptoeconomy in a way that is more open, fair, and secure. As a publicly traded company, Gemini is poised to accelerate this vision with greater scale, reach, and impact. The Department: Customer Support Gemini’s Customer Support Team is a highly skilled and dynamic group dedicated to providing exceptional customer service. Each team member plays a crucial role in ensuring that customers...

Nov 05, 2025
Full time
 
Jr Technical Customer Support
Broadridge 12 Arthur St, London EC4R 9AB, UK
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. This client‑facing role provides end‑to‑end technical support to Broadridge customers. You’ll coordinate daily service activities, troubleshoot issues, and drive incident and problem resolution. Working closely with development, infrastructure, and product teams, you’ll help deliver reliable, high‑quality service and contribute to continuous improvement initiatives. Responsibilities: Coordinate all aspects of the service offering for assigned clients, including daily service requests, queries, incidents, problem, and change management.  Provide end‑to‑end client support as part of a global team — covering troubleshooting, escalation management, and resolution of issues.  Respond promptly to customer inquiries regarding product operation, configuration,...

Nov 05, 2025
Full time
 
Customer Support Supervisor
Coinbase Hyderabad, India
Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no...

Nov 04, 2025
Full time
 
Associate Specialist - Customer Support
London Stock Exchange Group 1, Kariyammana Agrahara Rd, Yemalur, Marathahalli, Bengaluru, Karnataka 560037, India
Proud to share LSEG in the India is Great Place to Work certified (Jun ’25 – Jun ’26). Learn more about life and purpose of our company directly from India colleagues’ video: Bengaluru, India | Where We Work | LSEG Associate Specialist - Customer Support   QA Data Service, Quant Job Description A Quant Content Specialist empowers customers in the quantitative investment market to maximize the value they receive from our value-added content, analytics, and efficient research tools by providing specialist expertise to identify new solutions, support complex customer service requests, and advise customers towards the best workflow experience.  A Quant Content Specialist specifically combines equity and index market data content knowledge and usage with analytical research and moderate scripting skills to provide expert support to Quant Analysts and Data Scientists and ensure our internal database processes yield the most complete and accurate delivery of...

Nov 03, 2025
Full time
 
Senior Analyst - Customer Support
London Stock Exchange Group 34th St, Taguig City, Metro Manila, Philippines
Position Summary Customer Support provides a globally consistent 24/7 entry point for all customers and employees seeking product, content, or technical support prioritizing accessibility and connectivity to LSEGs breadth of expertise, to deliver a world class service experience. Workflows D&A Support delivers all aspects of application support for Legacy products and various solutions for Workflows D&A Support, covering usability and customization, content search, explanation, and integrity.   The Senior Analyst is responsible for providing effective and courteous support to customers in relation to their product or service. This includes active focus on enquiry resolution, a positive customer focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry. Responsibilities: Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on...

Nov 02, 2025
Full time
 
Senior Analyst - Customer Support
London Stock Exchange Group 34th St, Taguig City, Metro Manila, Philippines
Position Summary The Senior Analyst-Customer Support is responsible for providing effective and timely support to customers in relation to LSEG Quantitative Analytics (LQA) product suite and service. This includes active focus on enquiry resolution, a positive customer focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry. Each member should show curiosity partnered with great persistence and thrive for continuous quest for professional growth and excellence notwithstanding the complexities ahead. The Senior Analyst-Customer Support resolves issues applying sophisticated information systems, displays excellent skills and shows high level of urgency discretion to ensure customer satisfaction. Refinitiv provides all needed resource to new members to be able to pursue this new task towards completion and success. Role Responsibilities Respond to customers’ enquiries relating to information, product...

Oct 30, 2025
Full time
 
Customer Support Supervisor
Coinbase Hyderabad, India
Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no...

Oct 30, 2025