39 Customer Support jobs

Customer Support professionals in the financial markets sector provide technical and operational assistance to clients using various financial platforms, trading systems, and digital services. They focus on resolving technical issues, ensuring smooth operation of financial tools, and enhancing the overall user experience for clients interacting with the institution's technological infrastructure.

Key responsibilities and aspects of Customer Support roles in financial markets include:

  1. Technical Troubleshooting:
    • Diagnosing and resolving issues with trading platforms and online banking systems
    • Assisting clients with login problems, password resets, and account access
    • Troubleshooting connectivity issues and data feed disruptions
    • Providing support for mobile banking and trading applications
  2. Trading Platform Support:
    • Guiding clients through the use of complex trading interfaces
    • Assisting with order entry, modification, and cancellation processes
    • Helping clients set up customized trading screens and alerts
    • Explaining advanced trading features and tools
  3. Data and Analytics Support:
    • Assisting clients with accessing and interpreting financial data
    • Troubleshooting issues with market data feeds and real-time quotes
    • Helping clients navigate analytical tools and charting software
    • Providing support for customized reports and data exports
  4. Security and Authentication:
    • Assisting with multi-factor authentication processes
    • Guiding clients through security protocol updates
    • Addressing concerns about account security and fraud prevention
    • Educating clients on best practices for secure online banking and trading
  5. Software Updates and Maintenance:
    • Informing clients about system upgrades and new features
    • Assisting with software installation and updates
    • Coordinating with IT teams during system maintenance periods
    • Providing workarounds during planned outages or upgrades
  6. API and Integration Support:
    • Assisting clients with API integration for automated trading systems
    • Troubleshooting connectivity issues between client systems and institutional platforms
    • Providing guidance on data formats and protocols
    • Coordinating with development teams for custom integration solutions
  7. User Training:
    • Conducting one-on-one or group training sessions on platform usage
    • Creating user guides and tutorial videos for self-help resources
    • Organizing webinars on new features and advanced functionalities
    • Providing hands-on demonstrations of trading and analytics tools
  8. Performance Optimization:
    • Advising clients on optimizing system performance for high-frequency trading
    • Assisting with configuration settings for improved platform speed
    • Troubleshooting latency issues in real-time market data
    • Recommending hardware and network setups for optimal performance
  9. Incident Management:
    • Responding promptly to critical system issues affecting multiple users
    • Escalating major incidents to appropriate technical teams
    • Keeping clients informed during outages or widespread problems
    • Participating in post-incident reviews and improvement processes
  10. Feedback Collection and Product Improvement:
    • Gathering client feedback on user experience and feature requests
    • Documenting recurring issues for product development teams
    • Participating in beta testing of new features and products
    • Providing insights from user interactions to enhance product offerings
  11. Regulatory Technology (RegTech) Support:
    • Assisting clients with regulatory reporting tools and compliance software
    • Troubleshooting issues related to transaction reporting systems
    • Providing guidance on using tools for anti-money laundering (AML) and know your customer (KYC) processes
    • Supporting clients in navigating regulatory changes impacting technology use
  12. Cybersecurity Support:
    • Assisting clients with cybersecurity-related inquiries and concerns
    • Guiding users through security patch installations
    • Providing support during security breach investigations
    • Educating clients on recognizing and reporting potential security threats

Successful Customer Support professionals in financial markets typically have backgrounds in information technology, computer science, or finance, often combined with strong customer service skills. Many pursue certifications in specific financial technologies or support methodologies.

Key skills for success in Customer Support roles include:

  • Strong technical aptitude and problem-solving skills
  • In-depth knowledge of financial market operations and terminologies
  • Excellent communication skills, especially in explaining technical concepts
  • Patience and ability to work under pressure
  • Familiarity with various trading platforms and financial software
  • Basic understanding of networking and system architectures
  • Ability to quickly learn and adapt to new technologies
  • Strong attention to detail and follow-through

Customer Support professionals in financial markets must stay current with rapidly evolving financial technologies, cybersecurity threats, and regulatory requirements. They play a crucial role in ensuring that clients can effectively and securely use the institution's technological offerings, thereby maintaining client satisfaction and operational efficiency.

Full time
 
Customer Support Advisor
Lloyds Banking Group Glasgow, UK
End Date Friday 15 August 2025 Salary Range £25,000 - £25,200 We support flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary Join our fantastic Customer Service team… Job Description Customer Support Advisor   Location: Glasgow WORKING PATTERN:  Full-time START DATE: 15/09/25 Salary: £25,000 increasing to £25,750 after 6 months in role We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn £30,750 for our highest skill level SHIFT PATTERN:  ​4-Day Week (Days): Start times between  8am and 10am  and end times between  5.45pm and 7.45pm Maximum of  4 out of 7 days  (based on a Monday-Sunday week) Maximum of 50% weekend days   over a 4 week period Do your best work. Live your best life – and help...

Jul 18, 2025
Full time
 
Customer Support Advisor
Lloyds Banking Group 57 Chichester St, Belfast BT1 4LS, UK
End Date Friday 15 August 2025 Salary Range £25,000 - £25,200 We support flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary Join our fantastic Customer Service team… Job Description Customer Support Advisor Location: Belfast - The Paper Exchange, 43-63 Chichester Street, Belfast, BT1 4RA Salary: £ 25,000 increasing to £25,750 after 6 months in role We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn £30,750 for our highest skill level ​ Working pattern : Full Time (35 hours) ​ Early Riser pattern: Start times between  7am and 9am  and end times between   3 pm and 5pm Maximum of  5 out of 7 days  (based on a Monday-Sunday week)  Maximum of 50% weekend days   over a 4 week period Do your best...

Jul 18, 2025
Part time
 
Lloyds Banking Group - Customer Support - Lincoln
Lloyds Banking Group Lincoln, UK
End Date Friday 25 July 2025 Salary Range £25,000 - £25,200 We support flexible working – click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked Job Description Summary A part-time branch-based opportunity working 24.5 hours per week. Job Description JOB TITLE: Customer Support LOCATION(S): Lincoln, Louth and Horncastle, Working across our Lloyds and Halifax branches within a reasonable distance.  HOURS: 24.5 hours a week, including Saturdays WORKING PATTERN: Full-time SALARY: £17,500 increasing to £18,025 after 6 months in role We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn £21,525 for our highest skill level About this opportunity As one of our Customer Support colleagues, you’ll learn, grow and develop within an inclusive organisation with genuine...

Jul 18, 2025
Full time
 
Lloyds Banking Group - Customer Support - Swansea
Lloyds Banking Group Swansea, UK
End Date Friday 25 July 2025 Salary Range £25,000 - £25,200 We support flexible working – click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked Job Description Summary A full-time branch-based opportunity working 35 hours per week. Job Description JOB TITLE: Customer Support LOCATION(S): Swansea . Working across our Lloyds and Halifax branches within a reasonable distance.  HOURS: 35 hours a week, including Saturdays WORKING PATTERN: Full-time SALARY: £25,000 increasing to £25,750 after 6 months in role We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn £30,750 for our highest skill level About this opportunity As one of our Customer Support colleagues, you’ll learn, grow and develop within an inclusive organisation with genuine values focussed on putting...

Jul 18, 2025
Full time
 
Lloyds Banking Group - Customer Support - Evesham
Lloyds Banking Group Evesham WR11, UK
End Date Friday 25 July 2025 Salary Range £25,000 - £25,200 We support flexible working – click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked Job Description Summary A full-time branch-based opportunity working 35 hours per week. Job Description JOB TITLE: Customer Support LOCATION(S): Evesham and Worcester.  Working across our Lloyds and Halifax branches within a reasonable distance.  HOURS: 35 hours a week, including Saturdays WORKING PATTERN: Full-time SALARY: £25,000 increasing to £25,750 after 6 months in role We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn £30,750 for our highest skill level About this opportunity As one of our Customer Support colleagues, you’ll learn, grow and develop within an inclusive organisation with genuine values...

Jul 18, 2025
Part time
 
Lloyds Banking Group - Customer Support - Gloucester
Lloyds Banking Group Gloucester, UK
End Date Sunday 27 July 2025 Salary Range £25,000 - £25,200 We support flexible working – click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked Job Description Summary A Part-time branch-based opportunity working 21 hours per week. Job Description JOB TITLE: Customer Support LOCATION: Gloucester. Working across our Lloyds and Halifax branches within a reasonable distance.  HOURS: 21 hours a week, including Saturdays WORKING PATTERN: Part-time SALARY: £15,000 increasing to £15,450 after 6 months in role We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn £30,750 for our highest skill level About this opportunity As one of our Customer Support colleagues, you’ll learn, grow and develop within an inclusive organisation with genuine values focussed on putting...

Jul 18, 2025
Part time
 
Lloyds Banking Group - Customer Support - Llanelli
Lloyds Banking Group Llanelli, UK
End Date Friday 25 July 2025 Salary Range £25,000 - £25,200 We support flexible working – click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked Job Description Summary A part-time branch-based opportunity working 28 hours per week. Job Description JOB TITLE: Customer Support LOCATION(S): 21 Stepney Street, Llanelli and Cowell St, Llanelli . Working across our Lloyds and Halifax branches within a reasonable distance.  HOURS: 28 hours a week, including Saturdays WORKING PATTERN: Part-time SALARY: £20,000 increasing to £20,750 after 6 months in role We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn £24,600 for our highest skill level About this opportunity As one of our Customer Support colleagues, you’ll learn, grow and develop within an inclusive...

Jul 18, 2025
Part time
 
Lloyds Banking Group - Customer Support - Leeds
Lloyds Banking Group 32 Commercial St, Leeds LS1 6EY, UK
End Date Thursday 24 July 2025 Salary Range £25,000 - £25,200 We support flexible working – click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked Job Description Summary A part-time branch-based opportunity working 28 hours per week. Job Description JOB TITLE: Customer Support LOCATION(S): Leeds,   Dewsbury and Wakefield . Working across our Lloyds and Halifax branches within a reasonable distance.  HOURS: 28 hours a week, including Saturdays WORKING PATTERN: Part-time SALARY: £20,000 increasing to £20,750 after 6 months in role We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn £24,600 for our highest skill level About this opportunity As one of our Customer Support colleagues, you’ll learn, grow and develop within an inclusive organisation with genuine...

Jul 18, 2025
Full time
 
Lloyds Banking Group - Customer Support - Halifax
Lloyds Banking Group Halifax, UK
End Date Thursday 24 July 2025 Salary Range £25,000 - £25,200 We support flexible working – click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked Job Description Summary A full-time branch-based opportunity working 35 hours per week. Job Description JOB TITLE: Customer Support LOCATION(S): Commercial Street Halifax and Market Street Halifax. Working across our Lloyds and Halifax branches within a reasonable distance.  HOURS: 35 hours a week, including Saturdays WORKING PATTERN: Full-time SALARY: £25,000 increasing to £25,750 after 6 months in role We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn £30,750  for our highest skill level About this opportunity As one of our Customer Support colleagues, you’ll learn, grow and develop within an inclusive...

Jul 18, 2025
Full time
 
Technical Customer Support – Banking, Moldova, (Cedacri International)
ION Group Chișinău, Moldova
About us: Cedacri International is part of ION Group, a community of visionary innovators, dedicated to providing pioneering software and consultancy services to financial institutions, trading firms, central banks, governments, and corporations around the world. We strive to simplify the way people work. We do that by providing workflow and process automation software, as well as providing real-time data and business intelligence to help people make better decisions. We are 13,000+ employees, 60+ global offices, and over 4,800+ customers worldwide.   Your role: Your duties and responsibilities   •           Customer Service: customer support activities according to the areas within the scope of the service, specific phone/writing skills and functional technical skills. •           Help Desk: Customer service activities focused on customer management and troubleshooting/problem solving. •           Customer Satisfaction: checking and mapping of...

Jul 17, 2025
Full time
 
Associate, Customer Support
Bitpanda Vienna, Vienna, Austria
Who we are  We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks*, precious metals and commodities* they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 6 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing. Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re...

Jul 17, 2025
Part time
 
Lloyds Banking Group - Customer Support - Hartlepool
Lloyds Banking Group Hartlepool, UK
End Date Friday 25 July 2025 Salary Range £0 - £0 We support flexible working – click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked Job Description Summary A part-time branch-based opportunity working 28 hours per week. Job Description JOB TITLE: Customer Support LOCATION(S): Hartlepool and Peterlee. Working across our Lloyds and Halifax branches within a reasonable distance.  HOURS: 35 hours a week, including Saturdays WORKING PATTERN: Part-time SALARY: £20,000 increasing to £20,750 after 6 months in role We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn £24,600 for our highest skill level About this opportunity As one of our Customer Support colleagues, you’ll learn, grow and develop within an inclusive organisation with genuine values focussed on...

Jul 16, 2025
Part time
 
Lloyds Banking Group - Customer Support - Waterlooville
Lloyds Banking Group Portsmouth, UK
End Date Saturday 19 July 2025 Salary Range £25,000 - £25,200 We support flexible working – click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked Job Description Summary A part time branch based opportunity working 31.5 hours per week Job Description JOB TITLE: Customer Support LOCATION(S): Waterlooville, Portsmouth, & Fareham . Working across our Lloyds and Halifax branches within a reasonable distance.  HOURS: 31.5 hours a week, including Saturdays WORKING PATTERN: Part Time SALARY: £22,500 increasing to £23,175 after 6 months in role We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn £27,675 for our highest skill level About this opportunity As one of our Customer Support colleagues, you’ll learn, grow and develop within an inclusive organisation...

Jul 16, 2025
Full time
 
Customer Support Executive - Chinese and Korean speaking (中韩客服)
Exness South East Asia
Your role at Exness: You will provide support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients. You will answer all technical support questions, handle requests, and maintain a good company image. You can begin working remotely from your home city or any other location and relocate to work in the Southeast Asia support office after the first 2 or 3 months. You will: Process client requests and solve issues via live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail. Escalate the issue to the appropriate specialist when needed via Salesforce or Jira. Update clients on their request status accordingly. Verify documents submitted by clients within specific regions on an hourly basis. Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy. Understand the company's business functions and...

Jul 16, 2025
Full time
 
Customer Support Executive - Japanese speaking
Exness South East Asia
Your role at Exness: You will provide support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients. You will answer all technical support questions, handle requests, and maintain a good company image. You can begin working remotely from your home city or any other location and relocate to work in the Southeast Asia support office after the first 2 or 3 months. You will: Process client requests and solve issues via live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail. Escalate the issue to the appropriate specialist when needed via Salesforce or Jira. Update clients on their request status accordingly. Verify documents submitted by clients within specific regions on an hourly basis. Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy. Understand the company's business functions and...

Jul 16, 2025
Full time
 
Customer Support Executive - Vietnam
Exness South East Asia
Your role at Exness: You will provide support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients. You will answer all technical support questions, handle requests, and maintain a good company image. You can begin working remotely from your home city or any other location and relocate to work in the Southeast Asia support office after the first 2 or 3 months. You will: Process client requests and solve issues via live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail. Escalate the issue to the appropriate specialist when needed via Salesforce or Jira. Update clients on their request status accordingly. Verify documents submitted by clients within specific regions on an hourly basis. Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy. Understand the company's business functions and...

Jul 16, 2025
Part time
 
Bank of Scotland - Customer Support - Kirkwall
Lloyds Banking Group Kirkwall, UK
End Date Sunday 20 July 2025 Salary Range £25,000 - £25,200 We support flexible working – click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked Job Description Summary A part time branch-based opportunity working 30 hours per week. Job Description JOB TITLE: Customer Support SALARY: £ 21,427.50 LOCATION(S): Kirkwall . Working across ourBank of Scotland branches within a reasonable distance.  HOURS: 30 hours a week, including Saturdays WORKING PATTERN: Part-time   About this opportunity Do you want to be part of a team that makes a genuine difference to customers, businesses and communities?   As one of our Customer Support colleagues, you’ll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first.   You could be in one of our branches helping our customers side by side, or working from home, doing your best...

Jul 15, 2025
Associate, Customer Support
Gemini Singapore, Singapore
About the Company Gemini is a global crypto and Web3 platform founded by Tyler Winklevoss and Cameron Winklevoss in 2014. Gemini offers a wide range of crypto products and services for individuals and institutions in over 70 countries. Crypto is about giving you greater choice, independence, and opportunity. We are here to help you on your journey. We build crypto products that are simple, elegant, and secure. Whether you are an individual or an institution, we help you buy, sell, and store your bitcoin and cryptocurrency.  At Gemini, our mission is to unlock the next era of financial, creative, and personal freedom. The Department: Customer Support The Role: Associate, Customer Support As Gemini scales, our Customer Support team evolves alongside it, adapting quickly, driving process improvements, and championing our customers at every turn. We're looking for a Customer Support Associate who thrives in a dynamic environment and is passionate about helping...

Jul 15, 2025
Full time
 
Customer Support Executive - Bangla/Bengali speaking
Exness South East Asia
Your role at Exness: You will provide support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients. You will answer all technical support questions, handle requests, and maintain a good company image. You can begin working remotely from your home city or any other location and relocate to work in the Southeast Asia support office after the first 2 or 3 months. You will: Process client requests and solve issues via live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail. Escalate the issue to the appropriate specialist when needed via Salesforce or Jira. Update clients on their request status accordingly. Verify documents submitted by clients within specific regions on an hourly basis. Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy. Understand the company's business functions and...

Jul 15, 2025
Full time
 
Customer Support Executive (Native Arabic + Turkish)
Exness South East Asia
Your role at Exness: You will provide support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients. You will answer all technical support questions, handle requests, and maintain a good company image. You can begin working remotely from your home city or any other location and relocate to work in the Southeast Asia support office after the first 2 or 3 months. You will: Process client requests and solve issues via live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail. Escalate the issue to the appropriate specialist when needed via Salesforce or Jira. Update clients on their request status accordingly. Verify documents submitted by clients within specific regions on an hourly basis. Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy. Understand the company's business functions and...

Jul 14, 2025