Full time
Devexperts
Porto, Portugal
We are looking for a Technical Support Engineer who will be responsible for ensuring the best service satisfaction to our customers.
We expect the Technical Support Specialist to: Work in 5-day schedule, Monitor financial systems using proprietary monitoring systems, Register and resolve service requests, incidents, and problems, Assist to DevOps engineers, developers, and QA engineers, Communicate with client and partner company representatives, Exchange knowledge with colleagues. Qualifications Must-have skills: Basic UNIX/Linux training, Experience in Unix/Linux command line, Basic knowledge of shell script languages, AWK, Perl, etc., Strong analysis, investigation, and troubleshooting skills, Good command of written and spoken English languages.
Nice-to-have skills: Work experience in Linux environment, Experience in customer service Understanding of ITIL/DevOps processes and routines, Experience with SQL-like command language,...