52 jobs found in Mexico City

Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained, and customer claims and complaints are resolved fairly and effectively, and in accordance with the consumer laws. Develops organization-wide initiatives to proactively inform and educate customers. Develops improvement plans in response to customer surveys. Under general supervision, performs customer support of billing inquiries, service requests, sales support, system failures and capacity issues; troubleshoots diagnoses and resolves moderately complex escalated issues, working with the development team or sales team as necessary. Under general supervision follows/analyses procedures for start-up and shutdown of internal customer support systems, recovery procedures, scheduling and...

When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective. Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence. Are you skilled in solving complex problems and have the ability to create strong client relationships? Do you want to work within the epicenter of the financial industry and manage the technical solution for some of Nasdaq’s clients? Nasdaq is now looking for a Senior Technical Account Manager...

Nasdaq is looking for an experienced UX researcher to join our dynamic, global digital marketing and client experience team. This is an exciting opportunity to help lead the user experience and design direction of Nasdaq.com. At Nasdaq, we recognize the power of digital experiences, and we are looking for someone to take our user research and client listening to the next level. In this role, you will help shape Nasdaq’s digital brand by creating understanding of our audiences across all of Nasdaq’s marketing sites.  You will be responsible for helping define and drive the future of our products. You will reveal what our users need from our products by conducting research, working with cross-functional teams, and performing usability studies. These responsibilities also include inspiring change, delivering oral and written presentations, evaluating qualitative and quantitative data, and helping the UX team better understand what would make a user’s experience more intuitive,...

Nasdaq Technology is looking for a passionate Lead Project Manager, to join the Mexico City technology center. You will be responsible for driving the execution of central initiatives across the Nasdaq Market Technology portfolio of Software Products and Software Services for Market Infrastructure Operations and New Markets. If Innovation and effectiveness drive you forward this is the place for you! Nasdaq is continuously revolutionizing markets and undergoing transformations while we adopt new technologies to develop innovative solutions, constantly aiming to rewrite tomorrow. As a Lead Project Manager, you will play a key role in the delivery of complex technical systems of varying sizes to new and existing customers, and will be part of discovering new technologies within the FinTech industry. If you want to work in a dynamic and international environment where the pace is high and your initiatives are valued, this is the place for you! With this position, we offer: This...

Job Description Overview Nasdaq is seeking a talented university graduate to join our Nasdaq Sales Enablement team. The Marketing team is an essential part of Nasdaq Financial Technology, with a focus on building and maintaining customer relationships and revenue generation. This role will be an important strategic position within this growing team, focused on providing the best competitive intelligence, tools and training to empower the customer-facing team and improve their efficiency. The role will report to the head of sales enablement and will partner with other businesses within Nasdaq FinTech in Mexico City and globally to enable growth internally and from a revenue perspective.  Role and Responsibilities Research and document a global competitive landscape in line with product and sales priorities, across all One Nasdaq solutions Support the sales enablement manager in the execution of sales bootcamps and training programs from start to finish, leveraging...

Manages the Information Technology (IT) infrastructure within an organization, including the servers and storage, terminals as well as server applications and software (e.g. PeopleSoft, Oracle). Configures, installs, maintains and upgrades server operating systems. Manage capacity planning. Under limited supervision, configures, installs, maintains and upgrades computer systems hardware and software. Under limited supervision, administers and maintains security of operating systems. Under limited supervision, provides operational support for the organization's information systems and peripheral equipment, such as servers, desktops, printers and storage devices. Performs recovery procedures, scheduling and backups, and monitors batch processes.   Restores files or systems by designing, writing and implementing backup procedures. Involved with problem management (2nd line support). Supplies server solutions for internal and external clients. Enhancements of System Images....

Manages the Information Technology (IT) infrastructure within an organization, including the servers and storage, terminals as well as server applications and software (e.g. PeopleSoft, Oracle). Configures, installs, maintains and upgrades server operating systems. Manage capacity planning. Under limited supervision, configures, installs, maintains and upgrades computer systems hardware and software. Under limited supervision, administers and maintains security of operating systems. Under limited supervision, provides operational support for the organization's information systems and peripheral equipment, such as servers, desktops, printers and storage devices. Performs recovery procedures, scheduling and backups, and monitors batch processes.   Restores files or systems by designing, writing and implementing backup procedures. Involved with problem management (2nd line support). Supplies server solutions for internal and external clients. Enhancements of System Images....

Implements and configures the software, within the boundaries of the project plan, according to specified requirements and following best practices. Installation and technical setup of the platform, employees will be at client site or through a remote connection. Delivering functional, technical or project information to sales that can be used as input for commercial proposals or as information documents. Provide customer workshops to define the detailed product requirements. Working with configuration and customization of the software in an effective manner, within the boundaries of the project plan and the agreed functional requirements to ensure a smooth application and fully implemented functional requirements. Prepares material and gives product related training to end-users and administrators in order to achieve well trained users who are able to use the product. Perform installations and technical setups of the platform, onsite at clients or through a remote...

The Director of Client Delivery in Fin Tech at Nasdaq will be responsible for overseeing the delivery of high-quality services and solutions to our clients within the financial technology sector. This role requires a strategic thinker with strong leadership skills, experience in project management, extensive knowledge in capital markets and the ability to manage client relationships effectively Key Responsibilities Client Management: Develop and maintain strong relationships with key clients, ensuring their needs are met and expectations exceeded. Service Delivery: Oversee the implementation and delivery of fintech solutions, ensuring projects are completed on time, within scope, and to the highest quality standards. Team Leadership: Responsible and accountable for managing and developing a team of people, setting direction and deploying resources on varying projects, participating in organization-wide projects. Strategic Planning: Implement organization strategies...

Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained, and customer claims and complaints are resolved fairly and effectively, and in accordance with the consumer laws. Develops organization-wide initiatives to proactively inform and educate customers. Develops improvement plans in response to customer surveys. Minimum 5 years of experience in Technical Support, System Administration, QA or Software Development   Hands-on e xperience with :   Oracle/ PostgreSQL / Microsoft SQL Server / MySQL or any other DBMS: a bility to create, analyze and modify SQL queries .   Linux and Windows Server OS troubleshooting .   Web Application s...

About the Role: Grade Level (for internal use): 11 About the Role: The Team: The Communications Lead for Latin America, S&P Global Market Intelligence (MI), will play a vital role in leading and supporting the development and execution of communications strategies within the region. This role will also serve as the primary communications partner for S&P Global Market Intelligence, Mobility and potentially expanded to support other divisions as the lead communications point of contact for S&P Global in Latin America. Reporting to the Head of Strategic Communications for MI, this role will focus on enhancing the visibility and reputation of the Market Intelligence and Mobility divisions by building relationships with key media, securing high-profile media coverage, and supporting senior stakeholders on executive communications, coordinating regional internal events and ensuring consistent and strategic messaging in the region. You will work closely with...

About the Role: Grade Level (for internal use): 08 About the Role/The Team:   The Ratings Operations Specialist (ROS) is a critical role in enabling the effective and efficient operations of S&P’s global Ratings processes and playing a key part in driving end to end process simplification to meet customer needs.  As a strategic partner to multiple stakeholders across the organization (Commercial, Data, Analytical, Compliance, Technology, etc.), the Operations Specialist uses their business knowledge and operational acumen to continuously improve operational processes and align to business value. Responsibilities and Impact: This role is one with global impact and coverage across the practice supported and across the broader data, technology and operations community.  This role works closely with Commercial, Technology and Data teams to connect transformation initiatives with analytical and other end users.  The role also works with Analytical Managers...

Lab49 is a specialist strategy, design, and technology consulting company dedicated to the financial services industry. We were founded in 2002 to fill a need in the Financial Technology marketplace for high-end execution and reliable delivery of technology projects. Our consultants are experts in strategy, user experience, architecture, engineering, and delivery management. We combine knowledge of the latest trends in technology with deep domain expertise to deliver innovative solutions with accelerated time-to-market. Currently Lab49 is looking for a Mexico-based Technical Recruiter to join our dynamic Global Talent Acquisition team. We are experiencing significant growth in several key businesses and we need help in attracting the right talent to move our organization forward. This is a unique opportunity to build your career in a fast-paced and challenging environment where innovation is a core strategic value. In short, if you're smart and productive, analytical...

About the Role: Grade Level (for internal use): 09 About the Role: The Team: S&P Dow Jones Indices (“S&P DJI”) is seeking a candidate to join the Indices Client Experience Team in our Mexico City office. The team strives to provide the highest level of service to index clients with the goal of improving the client experience while maintaining adherence to S&P DJI’s core values, policies, and procedures. The team supports both global and regional clients including but not limited to Asset Managers, Endowments and Foundations, ETF product providers, Investment Management Consultants, Insurance companies, Investment Banks, and Pension Funds. The position will focus on enhancing the quality and consistency of responses to inbound client inquiries (primarily email) regarding S&P DJI’s index calculations and methodologies. It seeks to identify opportunities to proactively engage with clients regarding service changes and consultations. The role...

Interested in working on cutting-edge blockchain technology and creating equitable access to the global financial system? Since 2014, the mission-driven team at the Stellar Development Foundation (SDF) has helped fuel the tremendous growth of the Stellar blockchain network, an open-source platform that operates at high-scale today. Developers and companies around the world build on it, and the SDF team is expanding to support the rapidly growing and changing Stellar ecosystem. We are looking for a seasoned Regional Director to help drive business development efforts across LATAM for SDF. The person in this role will serve as a key regional public-facing voice and thought leader helping to educate and inform the region about the Stellar ecosystem. This person will further create organizational efficiency by assisting with coordination of all SDF activity in that area - from business development focused on developers up through large regional financial institutions, to event...

Lab49  is an award-winning specialist consultancy that  creates bespoke technology  in partnership with the most important companies in finance. We were founded in 2002 to bring Silicon Valley solutions to Wall Street’s door. Since then, we have worked on successive waves of technological change, including distributed computing, high-speed automation, enterprise UX and digital distribution (for which Lab49 was among the first significant practices established on Wall Street), DevOps, cloud and data science. Lab49  is looking for a  DevOps Engineer  to help and support a data science team to move their machine learning MVP and POC from running in a development environment to a fully standalone API service in a production environment.     Key responsibilities: Architect, design, develop, and deploy DevOps flows to support a data science team. Actively contribute to the adoption of cloud architecture, development and engineering best practices, and new...

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world. About Binance VIP & Institutional Team  Built by the world's largest digital asset exchange by trading volume, Binance VIP and Institutional offers access to digital asset solutions for VIP clients and institutions. We work closely with a wide range of market participants, including individual traders,...

About the Role: Grade Level (for internal use): 09 About the Role: The Team: The Pricing and Purchasing team at S&P Global Market Intelligence is dedicated to delivering critical insights into price, cost, and inflation that empower our clients to achieve significant cost savings. We pride ourselves on our analytical rigor and collaborative spirit, working together to deconstruct supplier cost structures and provide strategic advantages in procurement decisions. Our team values innovation, a global mindset, and continuous improvement, fostering an environment where intellectual curiosity and teamwork drive impactful solutions for our clients. Responsibilities and Impact: Develop, enhance, and expand economic models and forecasts with a focus on data management and model performance. Manage data flows and adapt to changes, ensuring accurate and timely updates to forecast models. Collaborate with the forecast team to support model improvements and address...

Lab49 is an award winning specialist consultancy that  creates bespoke technology  in partnership with the most important companies in finance. We were founded in 2002 to bring Silicon Valley solutions to Wall Street’s door. Since then, we have worked on successive waves of technological change, including distributed computing, high-speed automation, enterprise UX and digital distribution (for which Lab49 was among the first significant practices established on Wall Street), DevOps, cloud and data science. Today, we are an established partner in financial markets, having delivered hundreds of projects for clients including all the world’s tier-one investment banks and many of the largest buy-side firms globally. Being part of Lab49 means bringing your drive and creativity into an environment where your contributions will make immediate impact. Engineers will work in cross functional teams, consulting directly with our clients, shaping not only technical solutions to...

Lab49 is seeking a skilled and experienced Mexico City-based Senior Data Engineer to join our innovative team. The ideal candidate will possess expertise in data engineering technologies, experience with market and credit counterparty risk platforms , and a solid understanding of the financial services sector. If you thrive in a collaborative, agile environment and excel at building scalable, high-performance data platforms, we’d love to hear from you.   Responsibilities: Analyze, design, code, test, configure, and modify software for the functional delivery of platforms and solutions using programming languages and development methodologies. Design, develop, test, debug, and implement platforms, solutions, software tools, and utilities to ensure acceptable performance and service levels. Build and manage automated delivery pipelines for platforms and solutions using source control, infrastructure as code, and continuous integration practices. Implement...