Full time
Swissquote
Luxembourg
The Client Success Associate is responsible for: Guiding new and prospective clients through the onboarding process, ensuring efficient account opening, funding, and activation. Providing exceptional customer service by addressing client questions, building rapport, and educating them about bank services. Collaborating with the onboarding team and other departments to ensure a coordinated and effective process. Adhering to regulatory requirements (MiFID, AML) and maintaining high operational standards. Contributing to team targets for onboarding, funding, and activation while maintaining client satisfaction. Sharing client feedback and insights to support ongoing service improvements. Qualifications You have: Excellent communication skills with fluency in English and German; additional European languages are a plus Bachelor's degree or equivalent practical experience Experience in client servicing or onboarding, preferably in retail banking or investing Knowledge...