Retention Team Manager

As a Retention Team Manager at NAGA, you'll be operating in one of the hottest industries. You'll be working with our expert teams using state-of-the-art technologies and methods. Location: Bucharest 

 What you'll be actively doing:

• Control the team who is responsible to contact existing clients to offer information and assistance regarding the Company’s products, campaigns, and services.
• Monitor team activity to ensure they respect the company guidelines and regulation.
• Complete staff operational requirements by scheduling and assigning tasks to employees; follows up on work results.

• Maintain the recruited personnel at a national level by selecting, orientating, and training the employees.
• Maintain work results to national standards by coaching employees, planning, monitoring, and evaluating.
• Contribute to team effort by accomplishing suitable results.
• Maintain the communication with the support department to easy the flows and improve the processes.
• Help Marketing to build future promotion strategies and give feedback for improvement and optimization purposes.
• Plan and conduct the teams in inhouse or outhouse events (webinars, seminars, expos, etc.
• Drive the team to reach their KPI and overpass them.

 Here’s how you get us excited:

• Have a University / College degree in Business, Marketing, Computer related field or equivalent/ Highschool diploma.
• Must have an experience as a Team Manager for at least 2 years and have worked with a team.
• Be a native or near native English speaker.
• Be dynamic, innovative and self-motivated with strong communication skills.
• Have good presentation, organizational and time management skills.
• Have excellent communication skills.
• Have advanced computer skills, CRM, Microsoft Word / Excel / PowerPoint.
• Have strong oral and written communication skills, as well as presentation skills.