Senior Site Reliability Engineer

Roles and Responsibilities :

• Provide level 2 support of our trading and non-trading systems.
• Provide out of office hours support where applicable and work in a shift Rota.
• Act as a liaison between users/traders, external customer support, and other technology groups (Product Development, Development and Engineering)
• Work with various technology teams to lead problem resolution.
• Document outages along with taking active role in Incident Management.
• Monitor, measure, analyze and report parameters constituting the technology of Exinity production trading and non-trading environments.
• Add to the monitoring infrastructure to allow more proactive detection of problems and issues.
• Monitor our trading systems, non-trading applications as well as the underlying infrastructure (i.e. OS, Server and Network)
• Identify risks and provide guidance around timing of changes and releases.
• Develop and maintain technical support documentation
• Investigation of user queries via log file and process interaction, e.g. order issues, flow breaks, booking issues and Pricing.
• Escalate urgent problems requiring more in-depth knowledge to appropriate internal or external resources.
• Working Closely with Dev Ops, QA, Dev , Infrastructure and business teams for software and scripts roll outs in using best practices from IT Service Management/ITIL
• Perform post release testing after application upgrades and/or releases.
• Interaction with Offshore teams and be able to communicate issues effectively and with clarity.
• Problem solving and diagnosis of incidents reported by L1 Team and determination of priority and scope of the issue and appropriate escalation Knowledge and Experience
• Create/enhance tools to make operational workflows more automated and less error prone.
• Identify risks and provide guidance around timing of changes and releases

Qualifications

Essential:

• Ideally Graduate Level (Not a must though)
• Must have a minimum of 5 years’ experience in an application support role L2.
• Proficiency in either PowerShell/Python or have used them previously to automate tasks.
• Good knowledge of SQL and Databases.
• Must be a Team Player and ability to work under pressure.
• Excellent troubleshooting/problem solving skills across a wide variety of technologies and disciplines.
• Previous experience in supporting multi-tiered applications.
• Must have Exposure to Distributed systems.
• Fluent English (written and spoken).
• Passion for technology, willingness to learn and self-improve.
• Ability to prioritize and work independently and places high value on improving process and procedures.
• Exposure to programming languages will be a plus such as C# or GO.
• Experience within the financial sector ideally in a Trading Environment.
• Be part of On Call support Rota including weekends.
• Good understanding of infrastructure processes and concepts such as TCP/IP stack, diagnosing connectivity issues and load balancing.
• Experience working with open-source tools such as Elastic Search, Grafana, Time Series Databases or similar.
• Excellent analytical and problem-solving skills.
• Exceptional attention to detail.

Desirable:

•  Experience in MT4/MT5 administration/support will be considered as an advantage.
•  Knowledge of Linux command shell navigation.
•  Experience working on a trading floor.
•  Experience with FIX/Exchange protocols a plus.
•  Working in an Agile Scrum
•  Connectivity and order routing in an equity trading environment
•  Experience and Exposure to Version Control Systems such as GitLab or GitHub
•  Exposure to Jira and confluence.
•  Understanding of messaging systems e.g. Messaging Queues.
•  Understanding of Site Reliability Engineering and DevOps concepts and practices

Additional Information

Benefits

• Competitive salary
• Discretionary performance related bonus
• Paid sick leave days for self and for taking care of your dependents
• Interest free loans
• Hybrid working policy
• A focus on your wellbeing, including talks and access to self-development tools
• Flexi benefits / Quarterly allowance
• Global Employee Assistance Programme