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Nov 12, 2024

Client Service Representative

Full time Finance

Job Description

In your daily duties, you will:

  • Ensure the highest levels of client satisfaction, by providing prompt support and resolution of issues and reliable execution of client instructions in a consistently courteous, friendly and polite manner,
  • Provide product and market information within the scope of ‘execution-only’ servicing,
  • Proactively identify opportunities to delight clients, and offer additional services that may be suitable for the client’s needs,
  • Coordinate activities with other representatives and departments, and contribute to the development of platform, service and procedure enhancements,
  • Understand and adhere to industry regulations and company policies, particularly with regards to MiFID, anti-money laundering, anti-terrorist financing and privacy,
  • Treat clients fairly at all times.

Qualifications

You have:

  • Previous experience in achieving customer satisfaction, especially in a financial services context , preferred
  • A strong interest for financial product and markets, including stocks, ETFs, investment funds, CFDs, derivatives, and cryptocurrencies
  • Excellent communication – verbal and written – skills
  • Fluency in English an German. French is also desirable
  • A Bachelor’s degree or equivalent practical experience
  • Familiarity with office software and phone systems a plus
  • Prior experience in handling customer requests and complaints
  • A proven passion for understanding, helping and servicing customers
  • You are particularly skilled at listening, communicating, showing empathy, and being persuasive

Additional Information

  • A comprehensive benefits package including annual performance bonus, occupational pension scheme, share plan, concierge services, 34.5 paid holidays, and more
  • A great work environment in our offices located at Luxembourg’s Kirchberg financial district. Complementary fruit, tea and coffee
  • Opportunities to develop your knowledge of financial products and markets including equities, funds, derivatives, cryptocurrencies and more
  • A role that can be a great jumping off point within the finance industry

 

SQ1

Swissquote
About Swissquote

Join a bank that doesn’t feel like one. Help us challenge everything that makes traditional banking irrelevant. The dress-code? The sluggish innovation? The inaccessible managers? Out! We value personality, initiative and above all, team spirit. Our teams of software engineers, legal officers, sales and banking specialists are empowered to work with a common goal: making trading opportunities accessible to everyone!

 

7 cities, 40 nationalities, 35 languages... our company is made up of a diversity of backgrounds, cultures and skills. We want our 600 employees to work in an inspirational and freethinking environment, without any dresscode. So, whether you play ping-pong or Quidditch, whether you wear suits or heavy-metal sweatshirts, whether you eat quinoa salad or burgers, you will always feel welcome to Swissquote. Come and have a try!

 

 

 

Our values

Unite as one, Dare to be different, Do the right thing. In pursuit of excellence, Always say it how it is, Champion the customer.

 

Unite as one

Swissquote is a team made up of a diversity of backgrounds, cultures, nationalities and skills which makes us such a unique business and what we are today.

We encourage you to challenge yourself, to push your colleagues from their comfort zones, to work together so we are stronger, faster and smarter at what we do.

So, collaborate with your colleagues, work with our partners and listen to our customers as we will achieve our vision united as one.

 

Dare to be different

We want to be innovators, pioneers, game-changers, stimulated by the endless possibilities of re-engineering trading - Think big!

We want to create the most inspiring working environment in the financial industry where new ideas and technologies are imagined and brought to life and where the norm is challenged by asking questions like; what if? Why not?

We want to create a freethinking environment where curiosity and debate is celebrated and the boundaries of technology and customers service are pushed beyond expectations.

We are professionally disruptive.

  

Do the right thing

Integrity is one of our most important values, it is the backbone of Swissquote.

We are consummate professionals, we will always abide by the regulations of our industry and do the right thing for our customers.

We are fair, honest, respectful and transparent in our dealings with our customers, staff, colleagues and partners.

Swissness - we may be pioneers and game-changers but everything we do will be considered and done for the right reasons for our customers’ benefit.

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