Full time
S&P Global
New York, NY, USA
About the Role: Grade Level (for internal use): 09 The Team: Founded by the world’s leading investment banks, Visible Alpha, now part of S&P Global, is dedicated to creating the most comprehensive company and industry analysis in the market since 2015. Our employees are the backbone to creating and delivering investment research solutions. Our team operates in a continuous mode of experimentation to deliver new and innovative products to our clients. Responsibilities and Impact: Client Engagement: · Build and maintain strong, long-lasting relationships with clients · Partner with the Lead/Manager Account Manager in owning the end-to-end client journey from onboarding to ongoing management,training, ensuring customer satisfaction and success. · Identify client goals, challenges, and business needs, and collaborate with cross-functional teams to deliver tailored solutions. · Serve as a point of contact for escalations, ensuring timely resolution and...