1 jobs found in Manchester

About the Role: Grade Level (for internal use): 08 EDM 2nd Line Technical Product Support Officer   The Team: The EDM Technical Product Support Officer is part of a global team based in Manchester, Dallas, Sydney and India The team is responsible for supporting our on-premise and hosted clients, this consists of in-depth investigation/analysis, reproduction and resolution of customer issues which includes advising on workarounds and identifying issues for bug fixing by the development team.  Interacting with clients and colleagues via our service portal, email, telephone for support queries and to ensure accurate and timely information flows On-call support is required on a rota basis for which additional payment is provided The team in Manchester currently has 6 members varying in different strengths, roles and responsibilities, it also has a vast range of experience. The team prides itself on teamwork and professionalism and work on a flex...