Full time
S&P Global
Dallas, TX, USA
About the Role: Grade Level (for internal use): 08 About the Role: EDM Product Technical Support The Team: EDM provides Enterprise Data Management solutions for banks, asset managers, hedge funds, insurance companies, software companies and treasury functions in large institutions. With offices in EMEA, North America, APAC and India, EDM has a global reach and increasingly clients require work to be carried out remotely from their main office. Responsibilities and Impact: Primary duties will be 2nd line support investigation, reproduction, and resolution of customer issues which includes but is not limited to: Advising on workarounds and identifying issues for bug fixing by the development team. Supporting and monitoring feeds and processes for hosted and installed clients. Interacting with clients and colleagues to ensure accurate and timely information flows. Investigating and documenting existing procedures and making recommendations for...
