3 jobs found

Join the Client Services team as Client Services intern. The role is based in Milan. Key Responsibilities The resource will support the team on the following activities: Act as first point contact, support clients with day-to-day trading activities, resolving issues and configurations by phone, email or on-site as required. Raise cases to second level support and maintain client records. Monitor market processes, transactions and all other services that are fundamental for the correct functioning of the market and clients dedicated services Support Sales with client onboarding and management by providing timely responses and collaborating for best practice solutions, demos of the GUI onsite or via Webex Actively collaborate with all MTS groups in order to address/solve correctly market issues or improvements Create, Manage and delete users for clients Send out messages to all market participants Candidate Profile/ Key Skills The ideal candidate has:...

Client Serivces er ansvarlig for å motta og behandle forespørsler og henvendelser fra våre kunder. Er du under utdanning og ønsker å kickstarte karrieren innen verdipapirmarkedet? Trives du med å betjene kunder og bygge sterke relasjoner? Da kan du være den vi søker etter! Euronext Securities  er en del av Euronext-konsernet og tilbyr produkter og tjenester til norske og internasjonale utstedere og investorer gjennom et nettverk av godt og vel 150 banker, verdipapirforetak og fondsforvaltere. Vi har som mål å posisjonere Euronext Securities som den foretrukne verdipapirsentralen i Europa, og skal kjennetegnes av å være kundeorienterte og pålitelige.   For å styrke vår posisjon og tilrettelegge for fornyelse og videre vekst, søker vi nå etter en Trainee som kan bidra i vårt team  Nordic Client Services.  Teamet består av 10 medarbeidere fordelt på kontorene i Oslo og København, og tilhører seksjon Nordic Business Operations som er ansvarlig for gjennomføring av daglig drift,...

Key accountabilities • Act as the central point of contact of an allocated group of clients on operational matters and ensure an efficient incident management process and escalate issues in an accurate and timely manner • Provide client support and follow up all questions or issues until resolution, regularly inform the client of progresses notably when in depth analysis is needed • Ensure compliance with Service Level Agreements and strengthen the quality framework to meet quantitative and qualitative objectives. • Drives continuous improvement of process and practices, assess and select improvement opportunities that provide long-term value and minimize operational risks • Contribute to operation enhancement projects, review of specifications and creation of terms of reference on coming products and initiatives, support to clients for the developments and tests, execution of conformance tests with the clients Your profile Degree in Economics or related...