2 senior solutions engineer jobs found

Job Description Summary: Frontline Support provides a globally consistent 24/7 entry point for all customers and employees seeking product, content, or technical support prioritizing accessibility and connectivity to LSEGs breadth of expertise, to deliver a world class service experience. Desktop Trading Solutions delivers all aspects of application support for the Eikon desktop, covering usability and customization, content search, explanation, and integrity.  Also provides dedicated support for Low Touch migration for Refinitiv Workspace to ensure a swift and smooth transition.   The Senior Analyst is responsible for providing effective and courteous support to customers in relation to their product or service. This includes active focus on enquiry resolution, a positive customer focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry.   Responsibilities:   Respond to customers’ enquiries...

Frontline Support provides a globally consistent 24/7 entry point for all customers and employees seeking product, content, or technical support prioritizing accessibility and connectivity to Refinitiv’s breadth of expertise, to deliver a world class service experience. W orkflows D&A Support delivers all aspects of application support for the Workspace desktop, covering usability and customization, content search, explanation, and integrity.  Also provides dedicated support for Low Touch migration for Refinitiv Workspace to ensure a swift and smooth transition. The Customer Support Executive is responsible for providing effective and courteous support to customers in relation to their product or service. This includes active focus on enquiry resolution, a positive customer focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry.   Responsibilities:   Respond to customers’ enquiries relating...