3 technical writer jobs found

Job Description The Senior Specialist role empowers our customers with trusted insights, resolve specialized issues at scale, improve the value and drive usage of our products, by demonstrating our in-depth market, product & technical expertise. As a Senior Specialist, you are encouraged to provide support on functionality, content search & explanation of our Desktop suite of products, mainly Workspace. Customer Support provides product, technical and application support for LSEG customers globally. With customer service recognized as a key differentiator between vendors across all industries, the team strives to deliver a high-performance, cost-effective service whilst providing customers with a memorable, positive experience. Investment and Wealth Management Workflows Support delivers all aspects of application support for Workspace and Eikon desktop and various solutions for Investment Management and Wealth, covering usability and customization, content search,...

Job Description The Senior Specialist role empowers our customers with trusted insights, resolve specialized issues at scale, improve the value and drive usage of our products, by demonstrating our in-depth market, product & technical expertise. As a Senior Specialist, you are encouraged to provide support on functionality, content search & explanation of our Desktop suite of products, mainly Workspace. Customer Support provides product, technical and application support for LSEG customers globally. With customer service recognized as a key differentiator between vendors across all industries, the team strives to deliver a high-performance, cost-effective service whilst providing customers with a memorable, positive experience. Investment and Wealth Management Workflows Support delivers all aspects of application support for Workspace and Eikon desktop and various solutions for Investment Management and Wealth, covering usability and customization, content search,...

FX Operations Customer Support Manager LSEG in Singapore is looking for a proactive and dynamic trade and technical support manager to join our international team. The candidate’s primary role is to provide a successful team of trade and technical support executives for FXAll. The ideal candidate understands capital markets and its related technology. Takes ownership of their team’s performance, as well as possess a cross-functional team approach towards meeting customer and departmental goals. Knows what it takes to make each member of their team successful. They are proponents of continuous learning and change. They can quickly learn new technology, industry trends and updates. Role Responsibilities • Lead a cross-functional team of technical and trade operations executives. •Conduct coaching to deliver excellent customer experience and achieve departmental goals. • Monitor and evaluate case management based on internal quality guidelines. • Proactively investigate...