2 technical writer jobs found

Job Description: About the Team: The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands, including, The Wall Street Journal, Barron's, MarketWatch, Dow Jones Factiva, and Dow Jones Risk & Compliance. About the Role Your principal role as Lead Analyst is to design and lead continuous improvement projects resulting in wider and more timely access to Customer-related data insights. You will display knowledge of reporting processes and support the Manager, Customer Service Insights in the delivery of their key responsibilities. You will be an expert in working with a diverse group of partners to support the success of the organization while influencing actions that result in better experiences for our customers and...

Lab49 was founded to bring cutting-edge solutions from Silicon Valley to Wall Street. Clients from various sectors within the financial industry rely on us to provide top-tier solutions to their most intricate challenges. When you join us, we'll encourage you to redefine industry standards with every project and support you in achieving excellence.   About the Role As a Senior Business Data Analyst at Lab49, you will be a key contributor to data-intensive projects for top-tier financial services clients. This role requires a strong combination of business analysis and technical expertise, with hands-on experience in SQL, data profiling, and reporting. You will act as the bridge between business users, data, and development teams- ensuring accurate data flows, robust reporting, and effective issue resolution.   What You'll Be Doing Investigate data and system-related issues across internal financial applications. Identify root causes, perform data analysis, and coordinate...