1 consultant jobs found

The Role: The EU Service Desk provides support service to customers and forms part of ION's global support team. The desk is responsible for providing both on-site and remote support to users and trading support personnel, maintaining a strong relationship with clients as well as developing a deep understanding of client systems and business practices.   Key Responsibilities Receives all client raised incidents and enters on the internal call logging system  Analyses each call, using business acumen to identify the nature of the incident and action appropriately  Deals with calls immediately, either independently or by passing to the appropriate team to ensure optimum resolution  Works to improve knowledge and skills to increase 1st line resolution within the service desk  Attends client site to assist with issue resolution and increase business knowledge where requested  Develops strong working relationships with other departments to assist with the...