Full time
London Stock Exchange Group
Raffles Quay, Singapore
FX Operations Customer Support Manager LSEG in Singapore is looking for a proactive and dynamic trade and technical support manager to join our international team. The candidate’s primary role is to provide a successful team of trade and technical support executives for FXAll. The ideal candidate understands capital markets and its related technology. Takes ownership of their team’s performance, as well as possess a cross-functional team approach towards meeting customer and departmental goals. Knows what it takes to make each member of their team successful. They are proponents of continuous learning and change. They can quickly learn new technology, industry trends and updates. Role Responsibilities • Lead a cross-functional team of technical and trade operations executives. •Conduct coaching to deliver excellent customer experience and achieve departmental goals. • Monitor and evaluate case management based on internal quality guidelines. • Proactively investigate...
