Full time
Lloyds Banking Group
Edinburgh, UK
End Date Friday 19 December 2025 Salary Range £104,992 - £123,520 We support flexible working – click here for more information on flexible working options Flexible Working Options Job Share Job Description Summary We're looking for a Head of Customer Service Excellence & Operational. More info below! Job Description Job title: Head of Customer Service Excellence & Operational Optimisation Location: Edinburgh or Leeds Salary: £104,992 - £123,520 Hours: Full time Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. About this opportunity: We have an exciting opportunity for an inspirational and talented leader to help build the Customer Services Operation of the future. You would be joining IP&I Customer Services (“CS”) at an exciting time as we embark on a major customer experience transformation journey delivering a...