Full time
Nasdaq
Juárez, 06600 Mexico City, CDMX, Mexico
At Nasdaq, we are relentlessly reimagining the world of tomorrow - one that is built on innovative technology, fueled by market-moving insights and driven by forward thinking. We are looking for a Specialist Customer Support/Operations Analyst to join our Global Technology team. This is a tremendous opportunity to develop business, product, and technical skills. The position affords a unique opportunity to use existing technical expertise and develop/enhance domain knowledge and develop a Front-To-Back, Cross Asset view of the Financial Markets. Lead the lifecycle of client reported defects – including replicating, reporting, providing test cases, investigate potential workarounds, report to engineering, and scheduling upcoming patches and fixes to customers Work directly with customers and provide them with advice on the use and configuration of Calypso products Collaborate closely with partners, and internal groups, including engineering, quality assurance, product...