3 jobs found in Princeton

Job Description: About the Team: The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street Journal, Barron's, MarketWatch, Investor's Business Daily, Dow Jones Factiva and Dow Jones Risk & Compliance. You will find that we are a collaborative group, focused on delivering excellence during every customer interaction. About the Role You will be based at our New Jersey office reporting to the Manager, Projects and Continuous Improvement. Key Focus Areas are: Project coordination for priorities within DJCS to improve the customer and agent experience. Continuous improvement of DJCS self-service tools. You Will: Establish the coordination of project activities and ensure the quality,...

Job Description: About the Team: The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street Journal, Barron's, MarketWatch, Investor's Business Daily, Dow Jones Factiva, and Dow Jones Risk & Compliance. You will find that we are a collaborative group, focused on delivering excellence during every customer interaction. About the Role You will be based at our New Jersey office reporting to the Manager, Projects and Continuous Improvement. The key focus area is Project Management for assigned initiatives and projects that impact DJCS, customer experience and/or agent experience. You Will: Manage hands-on project lifecycle from ideation through implementation. Project intake: act as the...

Job Description: About the Team: The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street Journal, Barron's, MarketWatch, Investor's Business Daily, Dow Jones Factiva, and Dow Jones Risk & Compliance. You will find that we are a collaborative group, focused on delivering excellence during every customer interaction. About the Role: Reporting into the Manager, Projects and Continuous Improvement, this role will handle project Management for priorities within DJCS to improve the customer and agent experience, and act as a Continuous Improvement champion for DJCS self-service tools. You Will: Manage hands-on project lifecycle from ideation through implementation, including: Project intake:...