Full time
S&P Global
Bengaluru, Karnataka
About the Role: Grade Level (for internal use): 08 Department overview: Global Shared Support for Bangalore Infrastructure EDM Application Support, providing Level 1 to level 1.5 Support for various Products. Global Shared Support is 24/7 365 days process, and this is required so we can Roster (24/7/365), schedule resources for all the tasks/products allocate and provide continue seamless support for different products (EDM, EDMW, Debt Domain, WSO, Thinkfolio, DeltaOne and RegOne) supported by Global Shared Support Team. Current tasks - Monitoring Servers, Monitoring Client Production environments, working on tickets, Runbooks and BAU tasks, EDM - Providing L1 and L1.5. With migration of EDM/EDMW/Debt Domain/WSO L1 and L1.5 activities (including implementation) to Bangalore Team as a Strategic location for first line support the daily BAU tasks has increased when compared to previous years. Support from Bangalore Team for EDM/EDMW/Debt Domain/WSO Hosted Client includes...