ION Group
Noida, Uttar Pradesh, India
The Role: This is an exciting opportunity to join ION as a Senior Support Services Analyst. As Senior Support Services Analyst, you will manage first line of contact for clients that report application-related questions and defects involving ION Corporates enterprise software utilized in the Financial and Commodity sectors as applicable. You will carry significant responsibility towards managing the most complex client cases. You will perform full case lifecycle management, potentially across multiple internal individuals, providing professional client-facing communication (status, updates, next steps, etc.). You will analyze client requests and requirements, reproduces functional and technical issues, and documents steps to reproduce for SMEs and engineering investigation/resolution. The main responsibilities will consist of solving complex functional, technical and configuration problems, reacting to critical issues on a timely basis and the expert support of...
