Crypto.com
Berlin, Germany
We are seeking a proactive and growth-driven CRM Architect to support our VIP and Growth teams by managing the implementation, configuration, and ongoing support of a dedicated CRM platform. The ideal candidate will possess expertise in CRM solutions (e.g., Salesforce), have a strategic mindset for solving business challenges, and act as a thought partner in scaling the VIP program and growth-focused initiatives. This role will play a critical part in delivering a best-in-class experience for our relationship managers, our high-value clients and enabling business growth through the CRM system. Responsibilities Serve as the primary architect for the CRM platform, overseeing day-to-day configuration, user support, and system optimization. Design and customize CRM objects, fields, workflows, reports, dashboards, and page layouts to address evolving business needs. Collaborate with internal stakeholders to gather insights and translate requirements into CRM solutions...
