14 manager account management jobs found

Customer Success Managers (CSMs) connect our clients to LSEG’s solutions. As a Customer Success Manager, we will be responsible for encouraging relationships and being a trusted advisor to our Trading Customers who use our Trading Desktop Solutions through the customer experience journey. This role focuses primarily on driving adoption, integration and expansion of our solutions into the daily workflow of end-users and ensuring the retention strategy of this group of accounts. You will work mainly with users in the trading space covering mainly sell-side customers.   We will be responsible for the Customer Value Plans and the delivery of all agreed upon milestones. We will visit customers and form relationships with key partners and user community to ensure we are delivering an elite customer experience. We will partner with the Account Managers and Sales Leaders to provide insights on customer health to drive retention and growth. Additionally, we will...

We are seeking a Digital Customer Success Manager (CSM) to join our Data & Feeds team, focusing on optimizing the customer experience for our data products and ensuring customers realize the full value of LSEG’s offerings. As a Digital CSM, you will drive customer engagement through scalable, tech-enabled strategies and ensure successful product adoption and growth. You will work closely with customers, internal teams, and key stakeholders to provide solutions, handle feedback, and develop long-term relationships. What you'll be doing: Customer Engagement at Scale: Handle a portfolio of customers using digital tools to ensure they are fully applying our data and feeds products to achieve their goals. Proactive Communication: Leverage automation and technology (CRM systems, dashboards) to deliver proactive, tailored communications, ensuring customers receive value from our services. Customer Health Monitoring: Track customer health metrics, usage data, and feedback to...

Proud to share LSEG in the India is Great Place to Work certified (Jun ’25 – Jun ’26). Learn more about life and purpose of our company directly from India colleagues’ video: Bengaluru, India | Where We Work | LSEG Team : The Implementation Management(IM) team will lead and drive customer projects becoming the clients advocate and focus point within Customer Implementation Services. The primary focus of the team is to ensure that the activities associated with on- boarding new users or new products to a client are driven professionally and efficiently. Coordinating activity with clients during product migrations and advising clients of forthcoming product changes are significant responsibilities for the IM Team. Role: The Implementation Project Specialist role acts as a project manager to ensure the successful integration and adoption of our products and services for our clients.  They will take ownership of the implementation process, working...

Job Description We are seeking a dynamic and digitally savvy team leader to lead a high-performing team of Account Managers in delivering outstanding client outcomes through technology-enabled engagement. This role will be based in Tokyo covering clients across Japan and China in the emerging book of business. This role is pivotal in driving revenue growth, operational efficiency, and digital adoption. The ideal candidate will have a passion for leveraging digital tools, data, and scalable engagement models to transform client relationships and business outcomes. Role Responsibilities & Key Accountabilities: Lead and mentor the account managers to adopt digital-first mind set, using technology and data analytics to drive high performance, integrity, and client partnership! Champion the use of digital platforms (e.g., CRM, customer portals, digital communication tools) to engage clients efficiently and effectively, ensuring personalized yet scalable interactions! Use...

Be the key driver for building customer relationships and inspire change as an Implementation Relationship Manager (IRM)! The Implementation Relationship Manager leads the technical relationship and implementation with customers that includes new installations and changes. It will apply Technical Order Management along with project management skills to communicate and co-ordinate agreed activities to ensure that they are delivered on time and to a high quality. Additionally, the role will entail regular reviews with the customer on the technical health status of LSEG products in scope and provide the customer with the details on upcoming upgrade and implementation programmes that will need to be planned for. Engaging closely with account managers, Customer Success Managers, Product and Proposition teams as part of a wider customer engagement on a regular basis. It is encouraged that the IRM has the confidence to meet with customers either virtually or in person.  What you'll...

This role is comprised of relationship management, client education and deep expertise of trading and application workflows. You will lead a portfolio of accounts, with responsibilities for successful adoption, retention and expansion of our Data and Feeds solutions. We are looking for a highly motivated and hard-working professional to join our Customer Success Team. You will serve as a trusted advisor to clients, helping them use our products to navigate the financial markets, meeting regulatory requirements and run their business. Role Responsibilities: Develop and complete the customer success strategy for trading desktop users, desk heads and application owners across multiple accounts within the ASEAN region Own customer health, adoption metrics, renewals and execution of customer success plans Delivering highly engaging customized product demos based on user workflow and their requirements Partner with sales leadership to provide insights on customer...

ROLE SUMMARY The Senior Customer Success Manager ensures our most strategic clients maximise the value of LSEG’s enterprise data solutions by driving adoption, retention, and growth. Acting as a trusted adviser, you will guide customers through their journey, aligning solutions to business outcomes and uncovering expansion opportunities. This role combines relationship management, strategic planning, and thought leadership to deliver exceptional customer experiences and long-term success. What will it take to be successful in this role? Ability to define and execute success plans aligned to customer objectives Strong communication and relationship-building skills to influence at senior levels A proactive, data-driven approach to identify risks, mitigate issues, and uncover growth opportunities WHAT YOU’LL BE DOING Lead strategic engagement with key accounts to ensure adoption and satisfaction Define success plans, track milestones, and manage...

FTSE Russell -  Sales and  Account Manager- Distribution Your Team Responsibilities We are seeking a motivated team member to accelerate revenue growth of FTSE Russell Index franchise and maintain existing strategic relationships with our distribution partners. This is a high-impact, externally visible role for a motivated individual with deep domain expertise, a proven record in business development, and a strong vision for delivering exceptional client and partner outcomes. As a key member of the FTSE Russell Index Distribution team, you will be a key player in maintaining and growing our distribution channels.  You’ll be responsible for engaging clients and distribution partners and working closely with the sales team to ensure alignment. This role requires close collaboration across product, sales, legal and the broader LSEG organization. Your Key Responsibilities Client & Partner Engagement:  Champion the MSCI index brand by articulating its value to clients and...

Do you have a passion for helping people and serving as their voice to shape our business and meet their needs? At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyses change. As a Customer Success Manager, you are responsible for fostering intimate relationships and being a trusted advisor to our customers who use our Workflow Solutions. The CSM plays a vital role in ensuring our customers fully leverage the value of LSEG by discovering and implementing our solutions while continuously providing guidance throughout the customer's journey, creating the conditions for optimal renewal as well as revenue expansion. This role focuses primarily on driving value creation, executing retention strategy to ensure adoption, and the integration and expansion of our solutions into the daily workflow of end-users. Your portfolio will primarily comprise of clients in the Asset Management, Wealth Management, and...

Drive transformation in financial data access—help clients unlock insights that power global markets. As an Implementation Lead for LSEG Data Access you will be a key contributor to the overall success of customers as they leverage the full array of our products and services.  As a part of LSEG’s Customer Success organization, you’ll partner across Account Management, Sales, Product Management, Consulting, and Operations to drive value across our new and existing customers. About LSEG Data Access LSEG Data Access is a comprehensive subscription model that gives clients broad and flexible access to London Stock Exchange Group’s core data and analytics. It brings together LSEG’s content and delivery platforms across our Data & Analytics and Risk Intelligence businesses into one simplified offering, enabling customers to use a wide range of market data, analytics, and tools. This approach helps clients migrate to strategic products, reduce complexity, and unlock insights...

FTSE Russell, an LSEG Division and a leading global provider of indices, benchmarks, and data solutions, is seeking a strategic and commercially driven sales leader to accelerate growth across our asset-based business. This senior individual contributor role will focus on deepening relationships with FTSE Russell’s most important strategic accounts, driving revenue across index-linked products including ETFs and other passive investment vehicles.   Role Summary   Reporting directly to the Global Head of Index Sales, the Global Director of Asset-Based Strategic Accounts will be responsible for expanding FTSE Russell’s commercial partnerships with key asset managers, ETF issuers, and institutional clients. The role will be based in London or New York and will require a deep understanding of the index ecosystem, passive investment strategies, and the evolving needs of global financial institutions.   This is a high impact, externally facing role that blends strategic account...

ABOUT US: LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 65 countries across EMEA, North America, Latin America and Asia Pacific. We employ...

This role manages relationships and engagement with the largest and most strategically important Group Clients, developing and growing the global business footprint within the most influential Group clients. Role Responsibilities & Key Accountabilities: - Responsible for a global or multi-country account and grows revenue through the development of outstanding strategic service and partnership programmes. - Develops and implements strategic growth plans to increase adoption and penetration of Group Products and Services for assigned accounts, and handles account relationships to ensure effective service delivery. - Develops, grows and maintains both internal and external relationships with key decision makers, or potential influencers including senior level executives. - Initiates, supports and discusses opportunities with a long sales cycle (quarters). - Seeks opportunities to expand the adoption of innovative, coordinated, tailored solutions involving people from across the...

The Senior Account Associate will play a critical support role within the China RMA Account Team, enabling Account Managers to focus on strategic client engagement and revenue generation. This role will contribute across the sales lifecycle, ensuring operational excellence and delivering a seamless customer experience. The Senior Account Associate will collaborate closely with Account Director,  Account Managers, Order management and other internal stakeholders to maintain a healthy book of business and support the team’s commercial success. The role also includes managing a portfolio of low-medium complexity customers. Role Responsibilities Assist in renewal, recontacting and bidding processes to support billing, retention, and client requests. Support Account Managers in progressing opportunities and winning deals. Assist in executing key sales and retention campaigns, including tracking progress and coordinating internal processes. Conduct market research and...