Full time
London Stock Exchange Group
Marszałkowska 126/134, 00-008 Warszawa, Poland
ROLE SUMMARY The Senior Customer Success Manager ensures our most strategic clients maximise the value of LSEG’s enterprise data solutions by driving adoption, retention, and growth. Acting as a trusted adviser, you will guide customers through their journey, aligning solutions to business outcomes and uncovering expansion opportunities. This role combines relationship management, strategic planning, and thought leadership to deliver exceptional customer experiences and long-term success. What will it take to be successful in this role? Ability to define and execute success plans aligned to customer objectives Strong communication and relationship-building skills to influence at senior levels A proactive, data-driven approach to identify risks, mitigate issues, and uncover growth opportunities WHAT YOU’LL BE DOING Lead strategic engagement with key accounts to ensure adoption and satisfaction Define success plans, track milestones, and manage...