3 manager account management jobs found

Be the key driver for building customer relationships and inspire change as an Implementation Relationship Manager (IRM)! The Implementation Relationship Manager leads the technical relationship and implementation with customers that includes new installations and changes. It will apply Technical Order Management along with project management skills to communicate and co-ordinate agreed activities to ensure that they are delivered on time and to a high quality. Additionally, the role will entail regular reviews with the customer on the technical health status of LSEG products in scope and provide the customer with the details on upcoming upgrade and implementation programmes that will need to be planned for. Engaging closely with account managers, Customer Success Managers, Product and Proposition teams as part of a wider customer engagement on a regular basis. It is encouraged that the IRM has the confidence to meet with customers either virtually or in person.  What you'll...

ROLE SUMMARY The Senior Customer Success Manager ensures our most strategic clients maximise the value of LSEG’s enterprise data solutions by driving adoption, retention, and growth. Acting as a trusted adviser, you will guide customers through their journey, aligning solutions to business outcomes and uncovering expansion opportunities. This role combines relationship management, strategic planning, and thought leadership to deliver exceptional customer experiences and long-term success. What will it take to be successful in this role? Ability to define and execute success plans aligned to customer objectives Strong communication and relationship-building skills to influence at senior levels A proactive, data-driven approach to identify risks, mitigate issues, and uncover growth opportunities WHAT YOU’LL BE DOING Lead strategic engagement with key accounts to ensure adoption and satisfaction Define success plans, track milestones, and manage...

We are seeking a proactive and growth-driven CRM Architect to support our VIP and Growth teams by managing the implementation, configuration, and ongoing support of a dedicated CRM platform. The ideal candidate will possess expertise in CRM solutions (e.g., Salesforce), have a strategic mindset for solving business challenges, and act as a thought partner in scaling the VIP program and growth-focused initiatives. This role will play a critical part in delivering a best-in-class experience for our relationship managers, our high-value clients and enabling business growth through the CRM system.   Responsibilities Serve as the primary architect for the CRM platform, overseeing day-to-day configuration, user support, and system optimization. Design and customize CRM objects, fields, workflows, reports, dashboards, and page layouts to address evolving business needs. Collaborate with internal stakeholders to gather insights and translate requirements into CRM solutions...