Full time
London Stock Exchange Group
Thanon Witthayu, Khwaeng Lumphini, Pathum Wan, Krung Thep Maha Nakhon 10330, Thailand
This role is comprised of relationship management, client education and deep expertise of trading and application workflows. You will lead a portfolio of accounts, with responsibilities for successful adoption, retention and expansion of our Data and Feeds solutions. We are looking for a highly motivated and hard-working professional to join our Customer Success Team. You will serve as a trusted advisor to clients, helping them use our products to navigate the financial markets, meeting regulatory requirements and run their business. Role Responsibilities: Develop and complete the customer success strategy for trading desktop users, desk heads and application owners across multiple accounts within the ASEAN region Own customer health, adoption metrics, renewals and execution of customer success plans Delivering highly engaging customized product demos based on user workflow and their requirements Partner with sales leadership to provide insights on customer...
