3 operations jobs found in Singapore

FX Operations Customer Support Manager LSEG in Singapore is looking for a proactive and dynamic trade and technical support manager to join our international team. The candidate’s primary role is to provide a successful team of trade and technical support executives for FXAll. The ideal candidate understands capital markets and its related technology. Takes ownership of their team’s performance, as well as possess a cross-functional team approach towards meeting customer and departmental goals. Knows what it takes to make each member of their team successful. They are proponents of continuous learning and change. They can quickly learn new technology, industry trends and updates. Role Responsibilities • Lead a cross-functional team of technical and trade operations executives. •Conduct coaching to deliver excellent customer experience and achieve departmental goals. • Monitor and evaluate case management based on internal quality guidelines. • Proactively investigate...

FX Operations Support – APAC Region Join our dynamic global team and play a meaningful role in supporting trading operations across the APAC region. As a FX Operations Support, you’ll provide technical and functional assistance for our trading application and infrastructure, collaborating with investment banks, internal teams, and product managers to ensure a seamless client experience. We are seeking an energetic professional who thrives in a fast-paced environment, enjoys problem-solving, and is eager to learn new technologies. Your good communication skills, adaptability, and commitment to client success will make you a valuable asset to our team. Key Responsibilities -Act as the main point of contact for client inquiries, providing outstanding technical and functional support via phone and email. -Troubleshoot and resolve issues, collaborating with internal teams and external partners to ensure swift resolution. -Accurately document inquiries, investigation...

Job Title Martech & CRM Operations Expert Job Description So, who are we? We're IG Group. We are a publicly-traded FTSE250 FinTech company who run mobile, web and desktop platforms that help our clients trade stocks & shares, leveraged products, Futures & Options and Crypto. We are ambitious. Over 340,000 people already use our platforms. We're global with offices in 18 countries and products in 16 regions. We're hungry to move faster, ship better product for our customers and grow our user base. We believe in high autonomy, and we want people who are looking to do things differently in order to create better experiences for our customers. We work in cross-functional teams and are laser focused on increasing the number of active clients we serve to drive sustainable growth. Your team This role is part of our CRM & Lifecycle Marketing team, who design and implement automated customer journeys and triggers across all lifecycle stages, using CRM and...