Full time
London Stock Exchange Group
IND-Bangalore-A, RMZ Infinity
Role Summary The Service & Support AI Product Manager will be responsible for the end-to-end management of the ‘Question Answer Service’ and ‘AI Assistant’ products, two important AI products used in Operations globally. The role will also lead on identifying and championing AI service and support use cases that change and transform customer service. Leading all aspects of definition and planning through production, release, and end of lifecycle, with end-to-end responsibility on feature/function specifications for these products. You will partner closely with other functions, notably Operations and Engineering teams in the requirements, prioritisation, design and development of these products. You will lead and manage a team of Knowledge Management specialists; identifying, analysing, crafting, and curating required self-serve content in collaboration with partners. Role Responsibilities Defines and owns the product vision, strategy & implementation plan...
