Full time
London Stock Exchange Group
Bulevardul Iuliu Maniu, București, Romania
Post Trade Regulatory Reporting is a software and data solutions business, offering global sell-side and buy-side clients a wide variety of products to assist with operational risk and trade processing (e.g. reconciliations, regulatory reporting and trade confirmation services). The Client Services Analyst will provide tier 1 support to banks, hedge funds, and other financial institutions. The candidate will also support internal infrastructure systems as well as liaising and coordinating work various internal stake holders to ensure clients issues are proactive managed to satisfactory conclusion . Enter the key responsibilities of the role: As a Regulatory Reporting helpdesk team member, we respond efficiently to customer queries and carry out Tier 1 investigation of reported problems in accordance with SLAs. Tickets are handled via the Customer Portal which is hosted in Salesforce. We raise defects...