2 data analyst jobs found in Woking

The Role: The Data Operations analyst works as part of a global team specializing in the maintaining the core set of data required to support ION’s hosted solutions. The analyst is responsible for validating the accuracy of the data and engaging directly with both clients and external data vendors to maintain client satisfaction. Working in a fast-paced environment, the analyst is required to understand exchange specifications and the business impact the data has on ION’s solutions.   Key Responsibilities Accurately maintain data required to support client trading systems Investigate client data incidents from receipt to resolution Prioritizes incidents and keep them up to date on the internal incident tracking system. Communicates updates effectively and promptly to the client. Develops strong working relationships with other departments to assist with the delivery of our service to clients  Work with data vendors and exchanges to resolve data queries...

The Role: The EMEA Technical Support team provides technical support to equities and derivatives customers and forms part of ION Markets global support team. The team is responsible for technical investigation, keeping customers updated and reporting potential software defects to Development teams.  Technical Support also takes the lead in service restoration in the event of software or hardware failures, capacity planning and Business Continuity testing of the Hosted environment.   Key Responsibilities Investigates incidents assigned to them by the Service Desk Prioritizes incidents and keep them up to date on the internal incident tracking system. Communicates updates effectively and promptly to the client. Builds up and maintains a knowledge of the software supported, including database structure and configuration files to assist in issue investigation. Deals with unexpected events or failures which limit clients use of the supported systems Carries...