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6 technical account manager jobs found

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Crypto.com Bulgaria technical account manager
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Crypto.com
Full time
 
Customer Experience Associate with English (Night shift), Bulgaria
Crypto.com Sofia, Bulgaria
  Job Responsibilities: Acts with honestly, integrity and knowledge in supporting and strengthening Company’s culture, values and mission; Manages incoming contacts from existing or potential customers; Initiates outbound contacts to existing or potential customers; Identifies and assesses customers’ needs to achieve satisfaction; Resolves product or service problems by clarifying the customer's request, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution; Follows communication procedures, guidelines and policies, covering interactions with both internal and external customers; Meets personal/team targets; Maintains customer records by updating account information; Recommends potential products or services to management by collecting customer information and analyzing customer needs; Prepares product or service reports by collecting and analyzing customer information...

Dec 11, 2025
Crypto.com
Full time
 
Customer Experience Associate with Italian and English (Phone Support), Bulgaria
Crypto.com Sofia, Bulgaria
  Job Responsibilities: Acts with honestly, integrity and knowledge in supporting and strengthening Company’s culture, values and mission; Manages incoming contacts from existing or potential customers; Initiates outbound contacts to existing or potential customers; Identifies and assesses customers’ needs to achieve satisfaction; Resolves product or service problems by clarifying the customer's request, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution; Follows communication procedures, guidelines and policies, covering interactions with both internal and external customers; Meets personal/team targets; Maintains customer records by updating account information; Recommends potential products or services to management by collecting customer information and analyzing customer needs; Prepares product or service reports by collecting and analyzing customer information...

Nov 19, 2025
Crypto.com
Full time
 
Customer Experience Associate with Dutch and English (Phone Support), Bulgaria
Crypto.com Sofia, Bulgaria
  Job Responsibilities: Acts with honestly, integrity and knowledge in supporting and strengthening Company’s culture, values and mission; Manages incoming contacts from existing or potential customers; Initiates outbound contacts to existing or potential customers; Identifies and assesses customers’ needs to achieve satisfaction; Resolves product or service problems by clarifying the customer's request, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution; Follows communication procedures, guidelines and policies, covering interactions with both internal and external customers; Meets personal/team targets; Maintains customer records by updating account information; Recommends potential products or services to management by collecting customer information and analyzing customer needs; Prepares product or service reports by collecting and analyzing customer information...

Sep 30, 2025
Crypto.com
Full time
 
Customer Experience Associate with German and English (Phone Support), Bulgaria
Crypto.com Sofia, Bulgaria
  Job Responsibilities: Acts with honestly, integrity and knowledge in supporting and strengthening Company’s culture, values and mission; Manages incoming contacts from existing or potential customers; Initiates outbound contacts to existing or potential customers; Identifies and assesses customers’ needs to achieve satisfaction; Resolves product or service problems by clarifying the customer's request, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution; Follows communication procedures, guidelines and policies, covering interactions with both internal and external customers; Meets personal/team targets; Maintains customer records by updating account information; Recommends potential products or services to management by collecting customer information and analyzing customer needs; Prepares product or service reports by collecting and analyzing customer information...

Jul 28, 2025
Crypto.com
Full time
 
Customer Experience Associate with English (Day shift), Bulgaria
Crypto.com Sofia, Bulgaria
  Job Responsibilities: Acts with honestly, integrity and knowledge in supporting and strengthening Company’s culture, values and mission; Manages incoming contacts from existing or potential customers; Initiates outbound contacts to existing or potential customers; Identifies and assesses customers’ needs to achieve satisfaction; Resolves product or service problems by clarifying the customer's request, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution; Follows communication procedures, guidelines and policies, covering interactions with both internal and external customers; Meets personal/team targets; Maintains customer records by updating account information; Recommends potential products or services to management by collecting customer information and analyzing customer needs; Prepares product or service reports by collecting and analyzing customer information...

Jan 31, 2025
Crypto.com
Full time
 
IT Support Engineer, Bulgaria
Crypto.com Sofia, Bulgaria
  Job Responsibilities: Handle enquiries from internal users, submitted through internal systems or through in-person interactions; Assist with hardware provisioning and deprovisioning processes and manage asset inventory records; Troubleshoot software and hardware issues across endpoint devices; Install, configure, and maintain endpoint devices; Perform user account provisioning, including creating, modifying, and deactivating accounts as required; Escalate unresolved technical issues to Senior IT staff for further investigation and resolution; Participate in IT projects , including tasks such as developing automation workflows, implementing AI services, performing housekeeping tasks, and other initiatives; Participate in IT security initiatives, including patch management and adherence to security protocols; Execute additional tasks as needed to ensure the successful fulfillment of the above responsibilities.   Job Requirements: General IT...

Oct 20, 2025
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