Full time
Exinity
Dubai - United Arab Emirates
Job Summary: Reporting to the Team Lead /Senior– Customer Service. We are seeking a proactive and customer-focused Chinese-speaking Customer Service Representative to join our team . The ideal candidate will be responsible for delivering exceptional support to our Chinese, English & other native speaking clients (using google translate) , resolving inquiries efficiently, employing a value-based relationship approach such as upselling & cross-selling and ensuring a positive customer experience. You will work in a team comprising culturally diverse professionals with different skill sets who support each other in delivering impactful results. Key Responsibilities: Respond to customer inquiries via phone, email, and chat in Chinese, English & other native speaking clients (using google translate) . Provide accurate information regarding products, services, and policies Resolve customer issues promptly and professionally Maintain detailed records of...