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The Role: We are looking for a Service Specialist that will be involved in the current and future delivery support and maintenance of services. You will play a key role in assist customers both from technical and functional point of view. The Service Management Team is responsible for technical investigation, keeping customers updated and reporting potential software defects to Development teams. Technical Support also takes the lead in service restoration in the event of software or hardware failures, capacity planning and Business Continuity testing of the Hosted environment.   Key Responsibilities Responds to customers’ inquiries relating to technical and functional issues with our products through phone, email, and case management system. Track inquiry resolution progress. Communicates updates effectively and promptly to the client. Builds up and maintains a knowledge of the software supported, including database structure and configuration files to...