22 technical account manager jobs found

The Role: This is a key role in how the service is delivered and perceived by ION Markets customers, with the Technical Account Manager acting as the customer's primary point of contact for the delivery of the service and taking responsibility for ION's service engagement with them. The successful candidate will work within the ION Markets Fixed Income division, joining the Fixed Income Technical Account Managers team, based in Jersey City, NJ.   Key Responsibilities: Through a positive constructive and consultative approach, the Technical Account Manager must work closely with teams across ION Markets to provide customers with a great experience of ION's service. The Technical Account Manager is backed up by Implementation, Development, Product and Support teams, and is responsible for: Ownership and presentation of the overall ION Markets service delivered to the customer and their perception of it, including the delivery of upgrades, maintenance, new services,...

The Role The Technical Account Manager will be part of the ION's Equities Technical Account Management Department. The TAM team is formed of an enthusiastic mix of people with strong technical, functional and customer service skills.   The Technical Account Manager will manage client relationships and will drive implementation of projects and other initiatives post contract.  This position involves project management, business management and relationship management with assigned client accounts.  This position requires prior knowledge and experience with software technology and the business flows of Derivatives (Futures and Options), Fixed Income and/or Equities (Equities and Equity Options)   Key Responsibilities: Cultivate client partnerships to ensure joint alignment of short and long-term goals. Tracking of strategic client issues and progressing them through internal groups. Serving as a liaison with internal departments including sales, accounts and...

We’re looking for a high-impact Strategic Account Manager to own and grow relationships with some of the world’s leading financial institutions. If you thrive in complex enterprise environments, know how to navigate both the boardroom and the engineering floor, and have a track record of expanding major accounts, this role is built for you. In this role, you’ll operate as an independent, end-to-end owner — partnering with executives, delivery, and engineering teams to protect and expand mission-critical accounts across banking, capital markets, and wealth/asset management.   What You’ll Do Protect and grow flagship financial services accounts Identify whitespace opportunities and convert them into new SOWs Navigate enterprise procurement, budgeting, politics, and risk reviews Represent our firm to senior executives and technical leadership Operate with complete ownership and minimal oversight   What We’re Looking For (Preferred Capabilities)...

The Role: This is an exciting opportunity to join ION as a Technical Consultant. As a Technical Consultant, you will be responsible for supporting client requests as well as maintaining client’s extensions, interfaces, and processes following best practices.     Key Responsibilities: ●       Assume hands-on Center of Excellence (COE) duties for Openlink Endur and/or Findur throughout the engagement. Those include but not limited to, Business as Usual (BAU) support, static data maintenance, managing of client’s custom code and interfaces, running End of Day (EOD) activities, performing minor enhancements, fixes, and configuration of the system, liaising with ION’s Support Services team on core bugs or enhancements. ●       Attend Product trainings to gain knowledge of the system’s functionality, architecture, and technical components. ●       Gain proficiency in one or more business areas. ●       Follow documentation standards and resolution process flow for all...

The Role: This is an exciting opportunity to join ION as a Senior Technical Consultant. As a Senior Consultant, you will be responsible for designing, coding, testing and implementing the customer requirements while mentoring other team members. You will work with business analysts, clients and team members to design and implement product customizations and interfaces.   Key Responsibilities: Present the project’s technical solution to client representatives. Support client training services. Consult with client’s technology users to determine technical requirements to be addressed by the ION solution. Provide guidance to Technical Consultants. Follow ION documentation standards and resolution process flow for all deliverables. Keep Line Manager and Project Manager(s) informed regarding the status of assigned responsibilities. Maintain full chargeability on client account(s) as assigned. On-site consultants may be required to travel to the...

The Role: Join our Delivery Services team where opportunities are available to grow your consulting skills with award-winning software solutions. ION consultants engage with prominent energy and commodities clients all over the world. A Senior Consultant is responsible for designing, building, and testing the customer requirements while mentoring other team members on client project implementations.    Key Responsibilities: Assume hands-on project implementation duties in all phases of the implementation (design, build, test, deploy). Provide technology advice, design, analysis, custom code development, and troubleshooting in the discovery workshop, design, configuration, testing, and production support of the ION solution for the client’s business needs. Participate and support the architectural design decisions regarding interfaces between ION solution and other systems, as well as the technical approach for custom scripts and reports, and gain the client’s...

The Role: We are looking for talented individuals with business knowledge of the North American and/or European Natural Gas markets and related operations; and with specific working experience with the Allegro CTRM product - as a user, business analyst, implementation/technical consultant, or software engineer - to join our product management team.     In addition to contributing directly to the evolution of ION's core Natural Gas commodities products, you will have the opportunity to interact with internal and external stakeholders to develop a comprehensive understanding of the industry needs, as well ION’s CMS portfolio.   The position is for you if you are a forward thinker, have an inquisitive nature, a desire to continuously innovate and work with like-minded people at ION to drive product evolution.  Ideal candidates are self-starting, adept at prioritizing multiple tasks, communicative, and enjoy working in a face paced team environment.   Key...

The Role: We are looking for talented individuals with business knowledge of the North American and/or European power markets and related operations; and with specific working experience with the Allegro CTRM product - as a user, business analyst, implementation/technical consultant, or software engineer - to join our product management team.     In addition to contributing directly to the evolution of ION's core Power commodities products, you will have the opportunity to interact with internal and external stakeholders to develop a comprehensive understanding of the industry needs, as well ION’s CMS portfolio.   The position is for you if you are a forward thinker, have an inquisitive nature, a desire to continuously innovate and work with like-minded people at ION to drive product evolution.  Ideal candidates are self-starting, adept at prioritizing multiple tasks, communicative, and enjoy working in a face paced team environment.   Key Responsibilities:...

The Role: Join our Delivery Services team where opportunities are available to grow your consulting skills with award-winning software solutions. ION consultants engage with prominent energy and commodities clients all over the world. Our open roles include the Senior Business Consultant position responsible for contributing to the   success of the projects by providing software and industry expertise. Within this role you will participate as a member of a team dedicated to providing world class implementation services to our clients.    Key Responsibilities: Provide industry and functional advice and troubleshooting in the discovery workshop, design, implementation, testing, and production support of the Product solution for the client’s business needs  Present the Product solution to client users  Support the deliverables of the Technical Consultants by providing business and functional guidance, review, testing, and validation of scripted solutions (reports,...

The Role: Join our Delivery Services team where opportunities are available to grow your consulting skills with award-winning software solutions. ION consultants engage with prominent energy and commodities clients all over the world. Our open roles include the Senior Business Consultant position responsible for contributing to the   success of the projects by providing software and industry expertise. Within this role you will participate as a member of a team dedicated to providing world class implementation services to our clients.     Key Responsibilities: Provide industry and functional advice and troubleshooting in the discovery workshop, design, implementation, testing, and production support of the Product solution for the client’s business needs  Present the Product solution to client users  Support the deliverables of the Technical Consultants by providing business and functional guidance, review, testing, and validation of scripted solutions (reports,...

The Role: The goal of the Senior Business Consultant (Level 2) is to contribute to the success of the project by providing specific software and industry experience while mentoring other team members.   Key Responsibilities: Provide industry and functional advice and troubleshooting in the discovery workshop, design, implementation, testing, and production support of the Endur solution for the client’s business needs. Present the Endur solution to client users. Support the deliverables of the Technical Consultants by providing business and functional guidance, review, testing, and validation of scripted solutions (reports, plugins, and interfaces) as directed by Product Manager Consult with client users to determine business requirements and work processes to be addressed by one or more areas of the Endur solution. Demonstrate deep knowledge in one or more areas of Endur configuration and in one or more energy commodities. Provide guidance to Business...

The Role: The goal of the Senior Business Consultant is to contribute to the success of the project by providing specific software and industry experience while mentoring other team members.   Key Responsibilities: Provide industry and functional advice and troubleshooting in the discovery workshop, design, implementation, testing, and production support of the Product solution for the client’s business needs. Present the Product solution to client users. Support the deliverables of the Technical Consultants by providing business and functional guidance, review, testing, and validation of scripted solutions (reports, plugins, and interfaces) as directed by Product Manager. Consult with client users to determine business requirements and work processes to be addressed by one or more areas of the Product solution. Demonstrate deep knowledge in one or more areas of Treasury Management System (TMS) configuration and the Treasury business. Provide guidance to...

The Role: Join our Delivery Services team where opportunities are available to grow your consulting skills with award-winning software solutions. ION consultants engage with prominent energy and commodities clients all over the world. Our open roles include the Senior Business Consultant position responsible for contributing to the   success of the projects by providing software and industry expertise. Within this role you will participate as a member of a team dedicated to providing world class implementation services to our clients.    Key Responsibilities: Provide industry and functional advice and troubleshooting in the discovery workshop, design, implementation, testing, and production support of the Product solution for the client’s business needs.  Present the Product solution to client users.  Support the deliverables of the Technical Consultants by providing business and functional guidance, review, testing, and validation of scripted solutions (reports,...

The Role: Join our Delivery Services team where opportunities are available to grow your consulting skills with award-winning software solutions. The goal of the Senior Business Consultant is to contribute to the success of the project by providing specific software and industry experience while mentoring other team members.   Key Responsibilities: Provide industry and functional advice and troubleshooting in the discovery workshop, design, implementation, testing, and production support of the Product solution for the client’s business needs. Present the Product solution to client users. Support the deliverables of the Technical Consultants by providing business and functional guidance, review, testing, and validation of scripted solutions (reports, plugins, and interfaces) as directed by Product Manager. Consult with client users to determine business requirements and work processes to be addressed by one or more areas of the Product solution....

The Role: The goal of the Principal Consultant is to complete successful implementation projects while ensuring customer satisfaction, contributing to best practices of the group, and mentoring other team members.   Key Responsibilities: Successfully implements projects while ensuring customer satisfaction. Contributing to best practices of the group and mentoring other team members Supports the Project Manager on engagements along with functional responsibilities, assists with SOW creation, project planning, etc. Serves as Lead Business Consultant on Implementation projects on one or more functional area. Maintains full chargeability on one or more client accounts simultaneously. Authors Best Practice Document(s) in functional area Identifies/pursues sales opportunities for additional consulting work at customer site. Provides information to Managers, Professional Services Director, or Account Manager as appropriate. Provides industry and...

The Role: This is an exciting opportunity to join ION as a Business Consultant. As a Business Consultant, you will contribute to the success of the engagement by learning the necessary skills needed and supporting client requests following best practices.   Key Responsibilities: Assume hands-on Center of Excellence (COE) duties for Wallstreet Suite throughout the engagement. Those include but not limited to, Business as Usual (BAU) support, static data maintenance, managing of client’s configuration, running internal processes and activities, performing minor configuration of the system, liaising with ION’s Support Services team on core bugs or enhancements. Provide business analysis and troubleshooting to ensure the ION solution meets the client’s business needs. Adhere to best practices for the ION solution and COE engagement. Follow ION documentation standards and participate in the quality review process for all deliverables. Keep Manager and...

The Role: This is an exciting opportunity to join ION as a Business Consultant. As a Associate Business Consultant (Level 1), you will contribute to the success of the project by learning the necessary skills needed for completion.   Key Responsibilities: Provide business analysis and troubleshooting in all phases of the project to ensure the ION solution meets the client’s business needs Assume hands-on project implementation duties in all phases of the implementation (initiate, design, build, test, deploy, and production support). Adhere to implementation best practices for the ION solution in all functional designs, specifications, unit testing, implementation, and other deliverables Follow ION documentation standards, and participate in the quality review process, for all deliverables Keep Project Lead and Project Manager(s) informed regarding the status of assigned responsibilities Maintain full chargeability on client account(s) as assigned, and...

The Role: This is an exciting opportunity to join our dynamic project management team at ION. As a project manager, you will oversee the execution and completion of information technology solutions projects in the professional services arena. Provides budget analysis, labor planning, and coordination of activities between client and company personnel. Monitors project completion from initiation through delivery to meet revenue and cost projections. Oversees performance of the delivery, installation and client acceptance of capitalized equipment, enterprise software systems, or system integration projects or engagements. Typically utilizes management skills more than technical skills. Serves as mediator to internal issues and conflicting priorities for members of cross-functional teams focused on the delivery of new or existing solutions to clients. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.   Key Responsibilities:...

Who Are We? The Americas Technical Support team provides technical application support to equities and derivatives customers and forms part of ION Markets global support team. The team is responsible for technical investigation, keeping customers updated and reporting potential software defects to Development teams.  Technical Support also takes the lead in service restoration in the event of software or hardware failures, capacity planning and Business Continuity testing of the Hosted environment. Our team is faced-paced, keeping up with regulations and changes in technology. Role We are looking for Technical Support Analyst to focus on second-level technical application support.  This is an excellent opportunity for a recent grad or someone with up to 3 years of experience.  We have a growth culture from within and this role provides a career track for anyone who has an interest in technology, financial products, trading, client support, product management, or...

The Americas Technical Support team at Fidessa (part of the ION Group) provides technical application support to equities and derivatives customers and forms part of ION Markets global support team. The team is responsible for technical investigation, keeping customers updated and reporting potential software defects to Development teams.  Technical Support also takes the lead in service restoration in the event of software or hardware failures, capacity planning and Business Continuity testing of the Hosted environment. Our team is faced-paced, keeping up with regulations and changes in technology. Role We are looking for Technical Support Analyst to focus on second-level technical application support.  This is an excellent opportunity for a recent grad or someone with up to 3 years of experience.  We have a growth culture from within and this role provides a career track for anyone who has an interest in technology, financial products, trading, client support, product...

Who Are We? Fidessa (an ION Group Company) provides exceptional trading, investment, and information solutions for the world's financial community. Our unrivalled set of mission-critical products serve both buy-side and sell-side global institutions and investment banks to boutique brokers and niche hedge funds with multi-asset trading and investment infrastructure, their market data and analysis, and their decision making and workflow technology. We are freethinking and do not believe in rigid structure or tight controls that limit our ability to be innovative and adaptable. Our team at Fidessa is represented within several continents in multiple offices. We recognize that a business is only as good as its people. To provide and build on our high-quality platform and services, we seek to employ only the best! Role Fidessa's Trading Support Analysts provide functional support for all customer requests across Fidessa's multi-asset product range. This opening has...

Who Are We? The Americas Technical Support team provides technical application support to equities and derivatives customers and forms part of ION Markets global support team. The team is responsible for technical investigation, keeping customers updated and reporting potential software defects to Development teams.  Technical Support also takes the lead in service restoration in the event of software or hardware failures, capacity planning and Business Continuity testing of the Hosted environment. Our team is faced-paced, keeping up with regulations and changes in technology. Role We are looking for Senior Technical Support Analyst to focus on second-level technical application support.  We have a growth culture from within and this role provides a career track for anyone who has an interest in technology, financial products, trading, client support, product management, or technical account management.   Responsibilities Lead projects and team members when...