70 account manager jobs found

We’re looking for a high-impact Strategic Account Manager to own and grow relationships with some of the world’s leading financial institutions. If you thrive in complex enterprise environments, know how to navigate both the boardroom and the engineering floor, and have a track record of expanding major accounts, this role is built for you. In this role, you’ll operate as an independent, end-to-end owner — partnering with executives, delivery, and engineering teams to protect and expand mission-critical accounts across banking, capital markets, and wealth/asset management.   What You’ll Do Protect and grow flagship financial services accounts Identify whitespace opportunities and convert them into new SOWs Navigate enterprise procurement, budgeting, politics, and risk reviews Represent our firm to senior executives and technical leadership Operate with complete ownership and minimal oversight   What We’re Looking For (Preferred Capabilities)...

The Role The Technical Account Manager will be part of the ION's Equities Technical Account Management Department. The TAM team is formed of an enthusiastic mix of people with strong technical, functional and customer service skills.   The Technical Account Manager will manage client relationships and will drive implementation of projects and other initiatives post contract.  This position involves project management, business management and relationship management with assigned client accounts.  This position requires prior knowledge and experience with software technology and the business flows of Derivatives (Futures and Options), Fixed Income and/or Equities (Equities and Equity Options)   Key Responsibilities: Cultivate client partnerships to ensure joint alignment of short and long-term goals. Tracking of strategic client issues and progressing them through internal groups. Serving as a liaison with internal departments including sales, accounts and...

The Role: This is a key role in how the service is delivered and perceived by ION Markets customers, with the Technical Account Manager acting as the customer's primary point of contact for the delivery of the service and taking responsibility for ION's service engagement with them. The successful candidate will work within the ION Markets Fixed Income division, joining the Fixed Income Technical Account Managers team, based in Jersey City, NJ.   Key Responsibilities: Through a positive constructive and consultative approach, the Technical Account Manager must work closely with teams across ION Markets to provide customers with a great experience of ION's service. The Technical Account Manager is backed up by Implementation, Development, Product and Support teams, and is responsible for: Ownership and presentation of the overall ION Markets service delivered to the customer and their perception of it, including the delivery of upgrades, maintenance, new services,...

The Role The Technical Account Manager will be part of the ION's Equities Technical Account Management Department. The TAM team is formed of an enthusiastic mix of people with strong technical, functional and customer service skills.   The Technical Account Manager will manage client relationships and will drive implementation of projects and other initiatives post contract.  This position involves project management, business management and relationship management with assigned client accounts.  This position requires prior knowledge and experience with software technology and the business flows of Derivatives (Futures and Options), Fixed Income and/or Equities (Equities and Equity Options)   Key Responsibilities: Cultivate client partnerships to ensure joint alignment of short and long-term goals. Tracking of strategic client issues and progressing them through internal groups. Serving as a liaison with internal departments including sales, accounts and...

The Role: This is an exciting opportunity to join ION as a Senior Technical Consultant. As a Senior Consultant, you will be responsible for designing, coding, testing and implementing the customer requirements while mentoring other team members. You will  work with business analysts, clients and team members to design and implement product customizations and interfaces.   Key Responsibilities: Present the project’s technical solution to client representatives. Support client training services. Consult with client’s technology users to determine technical requirements to be addressed by the ION solution. Provide guidance to Technical Consultants. Follow ION documentation standards and resolution process flow for all deliverables. Keep Line Manager and Project Manager(s) informed regarding the status of assigned responsibilities. Maintain full chargeability on client account(s) as assigned. On-site consultants may be required to travel to the...

The Role: This is an exciting opportunity to join ION as a Senior Technical Consultant. As a Senior Consultant, you will be responsible for designing, coding, testing and implementing the customer requirements while mentoring other team members. You will work with business analysts, clients and team members to design and implement product customizations and interfaces.   Key Responsibilities: Present the project’s technical solution to client representatives. Support client training services. Consult with client’s technology users to determine technical requirements to be addressed by the ION solution. Provide guidance to Technical Consultants. Follow ION documentation standards and resolution process flow for all deliverables. Keep Line Manager and Project Manager(s) informed regarding the status of assigned responsibilities. Maintain full chargeability on client account(s) as assigned. On-site consultants may be required to travel to the...

The Role: This is an exciting opportunity to join ION as a Senior Technical Consultant. As a Senior Consultant, you will be responsible for designing, coding, testing and implementing the customer requirements while mentoring other team members. You will  work with business analysts, clients and team members to design and implement product customizations and interfaces.   Key Responsibilities: Present the project’s technical solution to client representatives. Support client training services. Consult with client’s technology users to determine technical requirements to be addressed by the ION solution. Provide guidance to Technical Consultants. Follow ION documentation standards and resolution process flow for all deliverables. Keep Line Manager and Project Manager(s) informed regarding the status of assigned responsibilities. Maintain full chargeability on client account(s) as assigned. On-site consultants may be required to travel to the...

The Role: The goal of the Principal Consultant is to complete successful implementation projects while ensuring customer satisfaction, contributing to best practices of the group, and mentoring other team members.   Key Responsibilities: Successfully implements projects while ensuring customer satisfaction. Contributing to best practices of the group and mentoring other team members Supports the Project Manager on engagements along with functional responsibilities, assists with SOW creation, project planning, etc. Serves as Lead Business Consultant on Implementation projects on one or more functional area. Maintains full chargeability on one or more client accounts simultaneously. Authors Best Practice Document(s) in functional area Identifies/pursues sales opportunities for additional consulting work at customer site. Provides information to Managers, Professional Services Director, or Account Manager as appropriate. Provides industry and...

The Role: The goal of the Principal Consultant is to complete successful implementation projects while ensuring customer satisfaction, contributing to best practices of the group, and mentoring other team members.   Key Responsibilities: Successfully implements projects while ensuring customer satisfaction. Contributing to best practices of the group and mentoring other team members Supports the Project Manager on engagements along with functional responsibilities, assists with SOW creation, project planning, etc. Serves as Lead Business Consultant on Implementation projects on one or more functional area. Maintains full chargeability on one or more client accounts simultaneously. Authors Best Practice Document(s) in functional area Identifies/pursues sales opportunities for additional consulting work at customer site. Provides information to Managers, Professional Services Director, or Account Manager as appropriate. Provides industry and...

The Role: A Service Delivery Manager COE has primary accountability for the successful delivery of services associated with ION’s Center of Excellence (CoE) program. CoE is a tiered set of premium support services created to help clients manage and improve the processes surrounding their ION system usage more efficiently. The Service Delivery Manager COE is responsible for business development for new and existing customers, defining the services to be provided under the CoE program, ensures quality delivery, and act as the primary contact for customers escalations. This is a client facing role, where the Service Delivery Manager COE would be interacting with designated client stakeholders to review overall service quality. This position may require some travel.   Key Responsibilities Define CoE scope and strategy for delivery to meet customers’ business requirements Responsible for driving customer satisfaction through focus on accountability and quality,...

The Role: This is an exciting opportunity to join ION as a Technical Consultant. As a Technical Consultant, you will be responsible for supporting client requests as well as maintaining client’s extensions, interfaces, and processes following best practices.     Key Responsibilities: ●       Assume hands-on Center of Excellence (COE) duties for Openlink Endur and/or Findur throughout the engagement. Those include but not limited to, Business as Usual (BAU) support, static data maintenance, managing of client’s custom code and interfaces, running End of Day (EOD) activities, performing minor enhancements, fixes, and configuration of the system, liaising with ION’s Support Services team on core bugs or enhancements. ●       Attend Product trainings to gain knowledge of the system’s functionality, architecture, and technical components. ●       Gain proficiency in one or more business areas. ●       Follow documentation standards and resolution process flow for all...

The Role: This is an exciting opportunity to join ION as a Technical Consultant. As a Technical Consultant, you will be responsible for supporting client requests as well as maintaining client’s extensions, interfaces, and processes following best practices.   Key Responsibilities: Assume hands-on Center of Excellence (COE) duties for Wallstreet Suite throughout the engagement. Those include but not limited to, Business as Usual (BAU) support, static data maintenance, managing of client’s custom code and interfaces, running system activities, performing minor enhancements, fixes, and configuration of the system, liaising with ION’s Support Services team on core bugs or enhancements. Attend Product trainings to gain knowledge of the system’s functionality, architecture, and technical components. Gain proficiency in one or more business areas. Follow documentation standards and resolution process flow for all deliverables. Follow delivery...

The Role: This is an exciting opportunity to join ION as a Senior Technical Consultant. As a Senior Technical consultant, you will be responsible for designing, building, and testing the customer requirements while mentoring other team members. You will work with business analysts, clients, and team members to design and implement product extensions, configurations, and interfaces. You will also be responsible for reviewing infrastructure sizing, deploying, testing, tuning, and implementing the system and working in a team environment.   Key Responsibilities: Assume hands-on project implementation duties in all phases of the implementation (design, build, test, deploy) engagement. Provide technology advice, design, analysis, custom code development, and troubleshooting in the discovery workshop, design, configuration, testing, and production support of the ION solution for the client’s business needs Participate and support the architectural design decisions...

The Role: This is an exciting opportunity to join ION as a Senior Technical Consultant. As a Senior Technical consultant, you will be responsible for designing, building, testing, and implementing the customer requirements while mentoring other team members. You will work with business analysts, clients, and team members to design and implement product extensions, configurations, and interfaces. You will also be responsible for reviewing infrastructure sizing, deploying, testing, tuning, and implementing the system and working in a team environment.   Key Responsibilities: Assume hands-on project implementation in all phases of the implementation (design, build, test, deploy) engagement. Provide technology advice, design, analysis, custom code development, configuration, deployment, and troubleshooting in the discovery workshop, design, configuration, testing, and production support of the ION solution for the client’s business needs Participate and support the...

The Role: This is an exciting opportunity to join ION as a Senior Technical Consultant. As a Senior Technical consultant, you will be responsible for designing, building, testing, and implementing the customer requirements while mentoring other team members. You will work with business analysts, clients, and team members to design and implement product extensions, configurations, and interfaces. You will also be responsible for reviewing infrastructure sizing, deploying, testing, tuning, and implementing the system and working in a team environment.   Key Responsibilities: Assume hands-on project implementation in all phases of the implementation (design, build, test, deploy) engagement. Provide technology advice, design, analysis, custom code development, configuration, deployment, and troubleshooting in the discovery workshop, design, configuration, testing, and production support of the ION solution for the client’s business needs Participate and support the...

The Role: Join our Delivery Services team where opportunities are available to grow your consulting skills with award-winning software solutions. ION consultants engage with prominent energy and commodities clients all over the world. A Senior Consultant is responsible for designing, building, and testing the customer requirements while mentoring other team members on client project implementations.    Key Responsibilities: Assume hands-on project implementation duties in all phases of the implementation (design, build, test, deploy). Provide technology advice, design, analysis, custom code development, and troubleshooting in the discovery workshop, design, configuration, testing, and production support of the ION solution for the client’s business needs. Participate and support the architectural design decisions regarding interfaces between ION solution and other systems, as well as the technical approach for custom scripts and reports, and gain the client’s...

The Role: This is an exciting opportunity to join ION as a Senior Technical Consultant. As a Senior Technical consultant, you will be responsible for reviewing infrastructure sizing, deploying, testing, tuning, and implementing the system and working in a team environment. You will also have some responsibility for building and implementing the customer requirements while mentoring other team members. You will work with business analysts, clients, and team members to design and implement product extensions, configurations, and interfaces.   Key Responsibilities: Assume hands-on project implementation in all phases of the implementation (design, build, test, deploy) Provide technology & infrastructure design advice, design, analysis, and troubleshooting in the discovery workshop, design, configuration, testing, and production support of the ION solution for the client’s business needs Participate and support the architectural design decisions regarding...

The Role: This is an exciting opportunity to join ION as a Principal Technical Consultant. As a Principal Consultant, you will be responsible for project technical oversight and leadership, technical architecture and design, mentoring consultants, and leading and participating in internal initiatives to improve delivery.  You will work with business analysts, clients, and team members to design and implement product extensions, configurations, and interfaces.   Key Responsibilities: Assume a lead and/or oversight role on project implementations working closely with the project manager, client leads, and project team ensuring implementation quality and project success Assume a role of Solution and Integration Architect for system wide implementation, health checks, technical assessments, and other client engagements  Assume hands-on project implementation duties during an implementation Follow project delivery methodology standards Motivated for continuous...

The Role: This is an exciting opportunity to join ION as a Principal Technical Consultant. As a Principal Consultant, you will be responsible for project technical oversight and leadership, technical architecture and design, mentoring consultants, and leading and participating in internal initiatives to improve delivery.  You will work with business analysts, clients, and team members to design and implement product extensions, configurations, and interfaces.      Key Responsibilities: Assume a lead and/or oversight role on project implementations working closely with the project manager, client leads, and project team ensuring implementation quality and project success. Assume a role of Solution and Integration Architect for system wide implementation, health checks, technical assessments, and other client engagements.  Assume hands-on project implementation duties during an implementation. Follow project delivery methodology standards. Motivated for...

The Role: Product Manager with product management responsibilities for the Clarus Data product globally.   Key Responsibilities: Clarus has collected OTC derivatives data that has been generated because of regulatory reform of derivatives markets. We normalize, filter and enhance this data and make it widely available for the market to use. The data is delivered via a GUI, an API or via SFTP. As Product manager for Clarus Data products you will be responsible for: Planning, documenting executing on the strategic roadmap for the product and the integration of the product into the wider ION solutions Identifying new revenue streams and possible new derivatives data related products Customer relationship Management Support new account sales with demonstrations of Clarus Data products Project management and delivery of new enhancements Use your OTC Capital Markets expertise to resolve queries from customers and Dev team on fine detail of regulatory...

The Role: This is an exciting opportunity to join our dynamic product management team at ION. Product Manager/Business Analyst with product management responsibilities for the XTP Analytics/Clarus Charm (Charm) product globally.   Key Responsibilities: Charm is IONS real-time high-performance risk and margin platform designed to solve the challenges of the new cleared and bilateral OTC derivatives market structure, in the context of regulatory reform since the Great Financial Crisis. As Product manager for Charm product, you will be responsible for: Planning, documenting executing on the strategic roadmap for the product and the integration of the product into the wider ION solutions Customer relationship Management Support new account sales with demonstrations of the Clarus product Project management and delivery of implementations Interface with Dev team for documenting and testing enhancements and bug fixes   Required Skills, Experience and...

The Role: We are looking for talented individuals with business knowledge of the North American and/or European Natural Gas markets and related operations; and with specific working experience with the Allegro CTRM product - as a user, business analyst, implementation/technical consultant, or software engineer - to join our product management team.     In addition to contributing directly to the evolution of ION's core Natural Gas commodities products, you will have the opportunity to interact with internal and external stakeholders to develop a comprehensive understanding of the industry needs, as well ION’s CMS portfolio.   The position is for you if you are a forward thinker, have an inquisitive nature, a desire to continuously innovate and work with like-minded people at ION to drive product evolution.  Ideal candidates are self-starting, adept at prioritizing multiple tasks, communicative, and enjoy working in a face paced team environment.   Key...

The Role: We are looking for talented individuals with business knowledge of the North American and/or European power markets and related operations; and with specific working experience with the Allegro CTRM product - as a user, business analyst, implementation/technical consultant, or software engineer - to join our product management team.     In addition to contributing directly to the evolution of ION's core Power commodities products, you will have the opportunity to interact with internal and external stakeholders to develop a comprehensive understanding of the industry needs, as well ION’s CMS portfolio.   The position is for you if you are a forward thinker, have an inquisitive nature, a desire to continuously innovate and work with like-minded people at ION to drive product evolution.  Ideal candidates are self-starting, adept at prioritizing multiple tasks, communicative, and enjoy working in a face paced team environment.   Key Responsibilities:...

The Role: Join our Delivery Services team where opportunities are available to grow your consulting skills with award-winning software solutions. ION consultants engage with prominent energy and commodities clients all over the world. Our open roles include the Senior Business Consultant position responsible for contributing to the   success of the projects by providing software and industry expertise. Within this role you will participate as a member of a team dedicated to providing world class implementation services to our clients.    Key Responsibilities: Provide industry and functional advice and troubleshooting in the discovery workshop, design, implementation, testing, and production support of the Product solution for the client’s business needs  Present the Product solution to client users  Support the deliverables of the Technical Consultants by providing business and functional guidance, review, testing, and validation of scripted solutions (reports,...