Full time
Nasdaq
Frankfurt, Germany
Customer Success Manager - Regulatory Reporting Lead - Client Success Manager (FinTech) As a Lead - Client Success Manager reporting to Associate Vice President of CSM, you’ll play a critical role in contributing to a mature and high-performing customer success management function, driving continuous improvement and excellence. You’ll thrive in this position if you’re collaborative, data-driven and strategic, have a global attitude, and bring a passion for innovation. Key Responsibilities Serve as the primary point of contact for customers in Europe , ensuring strong engagement and alignment with their strategic goals. Coordinate Nasdaq FinTech services and collaborate with internal teams (Sales, Delivery, Support, Engineering) to manage relationships, mitigate risks, and address critical issues. Lead executive business reviews and meetings to oversee projects, identify upsell and cross-functional opportunities, and handle partner concerns. Promote Nasdaq’s...