14 jobs found

The Role We’re looking for a Sr. Manager - Client Managed Services to join our Cloud Managed Services team, reporting to the Director of Rebase Services . In this role, you’ll help shape how we deliver secure, efficient, and high-impact upgrade solutions for our global clients, enabling them to fully leverage improvements to the Calypso platform. You’ll fit right in if you’re a strong leader, client-focused, and passionate about driving operational excellence , love working across teams and time zones, and get energy from solving complex challenges that make a real impact on a global scale. What You’ll Do Lead and manage a team of professionals to deliver successful Calypso version upgrades for Cloud clients. Define and implement automated regression testing strategies tailored to client needs. Collaborate with Cloud Ops, Customer Support, PM, and Engineering teams to resolve issues quickly and efficiently. Communicate progress and results to clients and...

Implements and configures the software, within the boundaries of the project plan, according to specified requirements and following best practices. Installation and technical setup of the platform, employees will be at client site or through a remote connection. Delivering functional, technical or project information to sales that can be used as input for commercial proposals or as information documents. Provide customer workshops to define the detailed product requirements. Working with configuration and customization of the software in an effective manner, within the boundaries of the project plan and the agreed functional requirements to ensure a smooth application and fully implemented functional requirements. Prepares material and gives product related training to end-users and administrators in order to achieve well trained users who are able to use the product. Perform installations and technical setups of the platform, onsite at clients or through a remote...

Strategic Account Director Latin America. Financial Market Infrastructure  The Role We’re looking for a Strategic Account Director – Latin America to join our team, reporting to the AVP, Sales . In this role, you’ll help shape how we grow strategic client relationships, drive revenue, and deliver impactful solutions across the financial market infrastructure landscape. You’ll fit right in if you’re client-focused, strategic, and results-driven , love working across teams and time zones, and get energy from tackling challenges that make an impact on a global scale. What You’ll Do Lead regional sales strategy and execution to drive revenue growth. Build and nurture relationships with senior-level stakeholders across key accounts. Identify and develop new business opportunities in Latin America. Guide cross-functional teams to deliver tailored solutions that meet client needs. Mentor and develop high-performing sales teams to exceed targets. What You’ll...

The Role We’re looking for a Sr. Analyst - Client Success to join our team, reporting to the Manager - Client Success Management. In this role, you’ll help shape how we deliver exceptional client experiences by building scalable processes, ensuring compliance, and driving operational excellence across the Customer Success function. You’ll fit right in if you’re detail-oriented, collaborative, and passionate about creating efficiencies that make a global impact. What You’ll Do • Build and standardize processes and best practices to support the Customer Success team and cross-functional partners. • Define and produce KPIs, executive reporting, and dashboards that drive insights and decisions. • Maintain and optimize Customer Success tools and platforms, ensuring accurate and up-to-date data. • Coordinate compliance activities, including annual audits and vendor assessments. • Support event planning and communication efforts for webinars and customer engagements. What You’ll...

hat you will do In-depth, hands-on involvement facilitating technical implementations on the integration of our Calypso solution (interfaces, component setup, capacity planning, and non-functional/performance requirements) Gather requirements and assist our cloud operations team in comprehending these requirements by providing the step-by-step breakdown for implementation tasks Work directly with our implementation team and customer to inform, plan, and coordinate all aspects of Cloud technical integration Reproduce suspected bugs, and document detailed client issue scenarios. Provide development teams with comprehensive information to facilitate permanent solutions. Be able to explain the product behavior to cloud operations/product-specific Teams or the client directly Collaborate with the platform team/operations team and evolution team on identifying the issue by analyzing the technical setup, debugging logs, replicating issues, and providing technical guidance that...

Plans, monitors and manages projects from initiation through to completion. Utilizes resources, and uses formal processes and tools to manage resources, budgets, risks and changes. Manages projects to ensure it meets the business requirements, internal or external stakeholders are satisfied and it meets the project plans obligations regarding specifications, quality, costs and timeframes. Plans, monitors and administers part of a mid-size project to ensure client/internal customer satisfaction. Manages projects while being mentored by one of the senior project managers. Organizes and utilizes resources and coordinates effectively with stakeholders and colleagues. Meets the project plans obligations regarding specifications, quality, costs and timeframes. Meets project deadlines through developing effective relationships in order to get things done. Has experience in project management delivery utilizing established project management methodology. Typically works under...

At Nasdaq, we are relentlessly reimagining the world of tomorrow - one that is built on innovative technology, fueled by market-moving insights and driven by forward thinking. We are looking for a Specialist Customer Support/Operations Analyst to join our Global Technology team. This is a tremendous opportunity to develop business, product, and technical skills. The position affords a unique opportunity to use existing technical expertise and develop/enhance domain knowledge and develop a Front-To-Back, Cross Asset view of the Financial Markets. Lead the lifecycle of client reported defects – including replicating, reporting, providing test cases, investigate potential workarounds, report to engineering, and scheduling upcoming patches and fixes to customers  Work directly with customers and provide them with advice on the use and configuration of Calypso products  Collaborate closely with partners, and internal groups, including engineering, quality assurance, product...

Cloud Operations Engineer The Role We’re looking for a Cloud Operations Engineer to join our team, reporting to Sr. Director- Platform Operations. In this role, you’ll help shape how we deliver reliable, scalable, and secure cloud-based solutions that support global operations. You’ll fit right in if you’re solution-oriented, collaborative, and proactive , love working across teams and time zones, and get energy from tackling challenges that make an impact on a global scale. What You’ll Do ·         Design and implement improvements to cloud infrastructure and operational processes. ·         Lead and contribute to large-scale deployment and automation projects. ·         Maintain documentation and support second-line operational excellence. ·         Collaborate globally to resolve incidents and enhance release processes. ·         Drive innovation in monitoring, testing, and deployment practices. What...

Cloud Operations Engineer The Role We’re looking for a Cloud Operations Engineer to join our team, reporting to Sr. Director- Platform Operations. In this role, you’ll help shape how we deliver reliable, scalable, and secure cloud-based solutions that support global operations. You’ll fit right in if you’re solution-oriented, collaborative, and proactive , love working across teams and time zones, and get energy from tackling challenges that make an impact on a global scale. What You’ll Do ·         Design and implement improvements to cloud infrastructure and operational processes. ·         Lead and contribute to large-scale deployment and automation projects. ·         Maintain documentation and support second-line operational excellence. ·         Collaborate globally to resolve incidents and enhance release processes. ·         Drive innovation in monitoring, testing, and deployment practices. What...

Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained, and customer claims and complaints are resolved fairly and effectively, and in accordance with the consumer laws. Develops organization-wide initiatives to proactively inform and educate customers. Develops improvement plans in response to customer surveys. We are currently seeking a Consultant to join our Client Delivery Front Office/Back Office/Technical team in LATAM based in Mexico City, São Paulo, Santiago or Bogotá . The team is composed of experienced financial professionals who provide professional delivery solutions for our clients around the world. Team members are responsible for understanding clients’ business requirements into the capabilities of the Calypso...

We’re looking for a Cloud Operations Specialist to join our Fintech Cloud Division, reporting to the Cloud Operations Manager. In this role, you’ll help shape how we deliver best-in-class service to the largest financial institutions across the globe, enhancing customer experience through strategic, customer-centric solutions. You’ll fit right in if you’re proactive, technically curious, and customer-focused, love working across teams and time zones, and get energy from tackling challenges that make an impact on a global scale What You’ll Do Facilitate technical implementations of our Calypso solution, including interfaces, component setup, and performance requirements. Translate customer requirements into actionable implementation steps for our cloud operations team. Coordinate with internal teams and clients to plan and execute Cloud technical integrations. Investigate and reproduce bugs, document client scenarios, and support development teams with detailed insights....

Nasdaq Technology is looking for a passionate Lead Project Manager. You will be responsible for driving the execution of central initiatives across the Nasdaq Market Technology portfolio of Software Products and Software Services for Market Infrastructure Operations and New Markets. If Innovation and effectiveness drive you forward this is the place for you! Nasdaq is continuously revolutionizing markets and undergoing transformations while we adopt new technologies to develop innovative solutions, constantly aiming to rewrite tomorrow. As a Project Manager, you will play a key role in the delivery of complex technical systems of varying sizes to new and existing customers, and will be part of discovering new technologies within the FinTech industry. If you want to work in a dynamic and international environment where the pace is high and your initiatives are valued, this is the place for you! With this position, we offer: This is an opportunity to join a dynamic group of...

________________________________________ The Role We’re looking for a Marketing Operations Specialist to join our Enterprise CX Marketing Operations team, reporting to the Marketing Operations Manager. In this role, you’ll help shape how we streamline marketing processes, manage technology, and deliver campaigns that drive impact across global markets. You’ll fit right in if you’re detail-oriented, tech-savvy, and collaborative, love working across teams and time zones, and get energy from solving challenges that make marketing smarter and more efficient. What You’ll Do • Troubleshoot and resolve technical issues related to Marketo and connected systems. • Maintain and optimize integrations between Marketo, Salesforce, and analytics tools. • Manage data quality and segmentation to support targeted campaigns. • Build and execute campaigns in Marketo , including emails, landing pages, and nurturing workflows. • Collaborate with marketing and sales teams to ensure...

As a Strategic Sales Advisor – Financial Crime Solutions r eporting to the Senior Director of International Enterprise Sales you’ll play a critical role in ensuring that the company's offerings are aligned with current regulatory standards and effectively address the evolving challenges in the financial services industry.   This individual should understand the challenges the UK/European banking sectors face, demonstrate that Verafin is the best fraud solution to solve those problems, and support clients through both sales and post-sale processes. The ideal candidate will be knowledgeable about the fraud landscape in the LATAM region,   capable of engaging in commercial discussions, and able to represent Verafin at sales meetings, industry events, and more.     This is a unique role that you will help build and evolve into an essential part of our team!     Key Responsibilities   Subject Matter...