2 technical account manager jobs found

User Support Provide first-line support to PC users (workstation setup, peripherals, account access, printing services, network connectivity, Microsoft Office applications) Ensure telephony and front-desk duties according to Service Desk opening hours 7:30-18:00 Deliver clear instructions and communicate effectively with non-technical users Incident & Request Management Perform initial troubleshooting and provide timely solutions Escalate incidents when necessary and follow up until resolution Classify, process and document all requests and incidents in the ticketing system (ideally Jira Ticketing System ) with accurate and complete information Ensure regular updates to users, maintaining transparency and communication at all stages Knowledge & Asset Management Contribute to the maintenance and improvement of the knowledge base with clear, structured and practical solutions(Confluence Eureka) Record hardware movements (delivery/return of laptops, phones,...

As part of our Middle Office department, your missions are the following : Team management Creating a motivating, productive, and safe environment by: Fostering a positive work atmosphere where employees feel motivated, valued, and connected to the team and the organization. Promoting collaboration, trust, and cohesion among team members. Ensuring the vision and objectives are clear, and everyone understands how to contribute to the team's success. Addressing any potential conflicts among team members and facilitating resolution in a fair and constructive manner. Supporting employee growth through training, mentorship, coaching, and advancement opportunities. Ensuring new hires are properly introduced to the team, the organization, its culture, policies, and their specific roles. Ensuring fair compensation and promotions. Performance Management:  Setting performance expectations, providing feedback, conducting performance reviews, and addressing any performance...