Full time
Hantec Markets
Cancun, Cancun
Job Purpose
· Review and progress account applications to full sign off according to internal procedures
· Proactively contact clients as required to request ID and proof of address documentation
· Translate documentation as required to facilitate timely and accurate review, liaising with KYC teams to expedite approval
· Handle client queries via phone, email and chat to satisfactory conclusion, liaising internally with Ops, Account Management and Business Development
· Communicate interdepartmentally to ensure that stakeholders in the Account Management and Business Development are kept abreast of information on key clients
Key Responsibilities
· Proactively and diligently handle workflow set within CRM accordingly to predefined parameters
· Swiftly and accurately process translations, internal liaison and client follow-up in pursuit of efficient and seamless account approval...