6 senior staff jobs found

Job Description The Senior Specialist role empowers our customers with trusted insights, resolve specialized issues at scale, improve the value and drive usage of our products, by demonstrating our in-depth market, product & technical expertise. As a Senior Specialist, you are encouraged to provide support on functionality, content search & explanation of our Desktop suite of products, mainly Workspace. Customer Support provides product, technical and application support for LSEG customers globally. With customer service recognized as a key differentiator between vendors across all industries, the team strives to deliver a high-performance, cost-effective service whilst providing customers with a memorable, positive experience. Investment and Wealth Management Workflows Support delivers all aspects of application support for Workspace and Eikon desktop and various solutions for Investment Management and Wealth, covering usability and customization, content search,...

Position Summary Entity Content maintains a central database that connects and unlocks the true value of our content across our products and internal services. We are the starting point for all organization information. The data we provide helps our customers run their business successfully and in accordance with  the law and regulations of the markets they operate in. We provide Entity data and Qualified financial content as services to the industry. Roles & Responsibilities Manages a team of Analysts in a hybrid working environment Assigns and reviews work, driving and supervising performance and results Develops expertise within the team by identifying gaps in knowledge and proposing or conducting training of more junior staff Motivates team to meet customer requirements and improve quality and service standards by setting ambitious but achievable Key Performance Indicators Provide leadership and Content Set support at the team level to ensure that...

Position Summary We are seeking a highly skilled Technical Specialist to join our team. This role involves providing technical expertise, solve complicated and exception-based issues, optimizing systems, and leading technical projects . The ideal candidate must have deep knowledge of networking, windows operating system, cloud computing and the ability to guide and mentor junior team members. Purpose: Supplies standard methodology consultative and sophisticated technical customer service to clients in understanding, extracting and accurately using LSEG and third-party data, including training, client meetings, documentation, fix, articulation of financial content and product capabilities, and coding assistance for the customer's workflow integration or financial research project. Role Responsibilities Works independently to tackle client queries and resolve where precedent may not exist, ensuring the accurate delivery of information and resolution and...

About the Role: Grade Level (for internal use): 07 Work Shift: This is initially a day shift position. However, you may be required to work the night and evening shifts and participate in a weekend rotation lasting for 1-2 months. Training: Any new hire will first get trained up on different industries one after the other - Energy , Technology, Media & Telecommunication (TMT), and Metals & Mining. They will also be trained on the generalist queries that are industry agnostic. The Team : As a member of the Client Services team, you will serve as an expert for the Capital IQ Pro Platform. You will be responsible for providing client support by holding diagnostic conversations & driving product usage and revenue. Working on a team is essential in this role. Additionally, Client Services interacts with many internal teams, including Sales, Content, Product, News, and Technical Support. Members of the team get to learn in-depth industry knowledge and...

Why Nasdaq When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective. Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence. Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients. What We Offer This is a permanent full-time...

About the Role: Grade Level (for internal use): 08 The Role:  The Payroll Specialist  is part of a global payroll team and is responsible for the APAC payroll working with various providers, for example, CloudPay and ADP. We operate in an outsourced environment.     The Impact: The role is responsible for providing support for the outsourced vendor concerning all payroll activities including payroll processing, tax requirements/filings, issue resolution, monthly, quarterly, and annual processes, systems requirements, verifications and controls, internal and external audits, and employee support.  The role encompasses supporting colleagues in all off the Purpose team (i.e., People Partners, Equity, Benefits, Total Rewards, Compensation and People Services), Finance and Accounting, Tax and Audit.  The Career Opportunity:  This dynamic and challenging role provides an opportunity to learn the processing and calculation of new payrolls and the payroll...