2114 application support engineer jobs found

About the Company Gemini is a global crypto and Web3 platform founded by Tyler Winklevoss and Cameron Winklevoss in 2014. Gemini offers a wide range of crypto products and services for individuals and institutions in over 70 countries. Crypto is about giving you greater choice, independence, and opportunity. We are here to help you on your journey. We build crypto products that are simple, elegant, and secure. Whether you are an individual or an institution, we help you buy, sell, and store your bitcoin and cryptocurrency.  At Gemini, our mission is to unlock the next era of financial, creative, and personal freedom. The Department: Customer Support (Technical Exchange Services) The Role: Application Support Engineer This position is full-time, and will report to the Lead of Trading Exchange Services. Gemini is establishing itself as the industry leading exchange for institutional trading of digital assets. This is an opportunity to enter on the ground...

About Us Barracuda FX (part of the ION Group) is a leading provider of end-to-end, front-office foreign exchange platforms for medium and large sell-side banks. We provide complete systems covering trading, sales, compliance, reporting and all front office functions. We take a product-led and engineering-focused approach to delivering advanced technology to demanding customers. We leverage advanced, message-based architectures to create systems which process billions of dollars in transactions across five continents each day.    We also believe that creating the best technology is not enough. We have a deep commitment to providing the best service and support in the industry. We partner with our customers to solve the hardest problems they face and ensure they achieve their goals. We are hands-on and solutions-oriented, and we understand that we succeed only when our customers succeed.    At Barracuda FX, we are committed to building a thriving, diverse and connected...

Come join oneZero Financial Systems! An exciting, fast-growing company with Headquarters in Somerville MA, oneZero empowers banks, brokerages, and hedge funds with cutting-edge trade routing and execution technology. Our platform, deployed with 200+ entities globally, features a low-latency trading environment, integrations to the world’s leading execution venues, and reliable IT infrastructure and technical support—all designed to be customized and scaled to serve any business model and any size of market participant. We take pride in our great work atmosphere and highly motivated team of engineers.  We are currently looking for a motivated and talented Application Support Engineer (Weekend Shift) to join our  Cyprus  office.   Over the last few years, oneZero has seen a surge of interest from our client base in the trading of digital assets like bitcoin and other cryptocurrencies. Our platform is primed and ready to support this emerging asset class, allowing our...

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. We are seeking a dedicated and knowledgeable Application Support Engineer to provide advanced troubleshooting for our suite of products within a fast-growing IT team in Gdansk. In this role, you will be on the front lines of technical support, balancing customer interaction with in-depth problem investigation and resolution. You will help ensure that our critical business applications operate seamlessly by managing support activities, troubleshooting issues, and maintaining comprehensive documentation.   Key Responsibilities Manage and Support our users for:  o A critical BI application (Upload Configuration Files ; Troubleshoot for data upload errors / issues;  Preview  Environments; Gather Info for lists (usually python scripts / ruby...

Roles and Responsibilities : Provide level 2 support of our trading and non-trading systems. Provide out of office hours support where applicable and work in a shift Rota. Act as a liaison between users/traders, external customer support, and other technology groups (Product Development, Development and Engineering) Work with various technology teams to lead problem resolution. Document outages along with taking active role in Incident Management. Monitor, measure, analyze and report parameters constituting the technology of Exinity production trading and non-trading environments. Add to the monitoring infrastructure to allow more proactive detection of problems and issues. Monitor our trading systems, non-trading applications as well as the underlying infrastructure (i.e. OS, Server and Network) Identify risks and provide guidance around timing of changes and releases. Develop and maintain technical support documentation Investigation of user queries via log file and...

Roles and Responsibilities : Provide level 2 support of our trading and non-trading systems. Provide out of office hours support where applicable and work in a shift Rota. Act as a liaison between users/traders, external customer support, and other technology groups (Product Development, Development and Engineering) Work with various technology teams to lead problem resolution. Document outages along with taking active role in Incident Management. Monitor, measure, analyze and report parameters constituting the technology of Exinity production trading and non-trading environments. Add to the monitoring infrastructure to allow more proactive detection of problems and issues. Monitor our trading systems, non-trading applications as well as the underlying infrastructure (i.e. OS, Server and Network) Identify risks and provide guidance around timing of changes and releases. Develop and maintain technical support documentation Investigation of user queries via log file and...

If you also believe that everyone should be able to achieve their financial potential, then you’ll love contributing to CMC Markets’ company vision of providing the ultimate trading experience. Seize the opportunity to progress your career in the fintech industry by joining a global leader in CFD trading and share investing. Grow yourself personally and professionally with a company that’s growing with you, by global expansion and product offering. Your career growth matters to us. You'll expand your technical toolkit while working alongside accomplished professionals in a fast-paced, process-driven environment. You'll gain valuable experience across multiple operating systems (Windows and Red Hat Linux) and have the opportunity to implement new processes and automated solutions that directly impact our clients' trading experience. Why you'll like working here Just some of the reasons you’ll love working here include: Continuous learning: Our generous L&D program...

  Responsibilities Primary responsibilities to ensure the application is running at all times in Production. Manages other non-production environments such as pre-production/staging. Strong understanding of application features and all supported blockchains. Work closely with engineers both application and infrastructure to ensure good understanding of what will be pushed to production environments. Ability to apply fixes, improvements or optimization on the applications and infrastructure. Identify any issues that may arise from the delivery which will impact production uptime or scalability or responses. Monitor, troubleshoot and triage application alerts and issues. Incident and problem management, post resolution follow-ups to ensure problems have been adequately addressed. Continuously improve on monitoring tools and processes. Coordinate DR testing and audit. Maintain and support blockchain infrastructure For senior individuals, the...

  Responsibilities Primary responsibilities to ensure the application is running at all times in Production. Manages other non-production environments such as pre-production/staging. Strong understanding of application features and all supported blockchains. Work closely with engineers both application and infrastructure to ensure good understanding of what will be pushed to production environments. Ability to apply fixes, improvements or optimization on the applications and infrastructure. Identify any issues that may arise from the delivery which will impact production uptime or scalability or responses. Monitor, troubleshoot and triage application alerts and issues. Incident and problem management, post resolution follow-ups to ensure problems have been adequately addressed. Continuously improve on monitoring tools and processes. Coordinate DR testing and audit. Maintain and support blockchain infrastructure For senior individuals, the...

  Responsibilities Primary responsibilities to ensure the application is running at all times in Production. Manages other non-production environments such as pre-production/staging. Strong understanding of application features and all supported blockchains. Work closely with engineers both application and infrastructure to ensure good understanding of what will be pushed to production environments. Ability to apply fixes, improvements or optimization on the applications and infrastructure. Identify any issues that may arise from the delivery which will impact production uptime or scalability or responses. Monitor, troubleshoot and triage application alerts and issues. Incident and problem management, post resolution follow-ups to ensure problems have been adequately addressed. Continuously improve on monitoring tools and processes. Coordinate DR testing and audit. Maintain and support blockchain infrastructure For senior individuals, the...

  Responsibilities Primary responsibilities to ensure the application is running at all times in Production. Manages other non-production environments such as pre-production/staging. Strong understanding of application features and all supported blockchains. Work closely with engineers both application and infrastructure to ensure good understanding of what will be pushed to production environments. Ability to apply fixes, improvements or optimization on the applications and infrastructure. Identify any issues that may arise from the delivery which will impact production uptime or scalability or responses. Monitor, troubleshoot and triage application alerts and issues. Incident and problem management, post resolution follow-ups to ensure problems have been adequately addressed. Continuously improve on monitoring tools and processes. Coordinate DR testing and audit. Maintain and support blockchain infrastructure For senior individuals, the...

  Responsibilities Ensure maximum uptime for multiple production systems Provide L1/L2 application production support to users for trading, data processing, and IT operations Provide weekend support on a rotational basis and occasional public holiday support  Manage, own and frequently follow-up incidents and requests raised to the team. Monitor and follow up critical system alerts; perform initial diagnosis and potential fix and escalate to the right teams. Assume the role of major incident manager upon major incidents, focusing on coordinating efforts, seeking updates from fellow tech teammates and providing timely updates to all stakeholders. Perform system operation and administration tasks, including checking and monitor multiple systems performance on a daily basis Work closely with internal users and external vendors to investigate and resolve production system issues, and communicate system enhancement /bug fix requirements to multiple engineering...

  Responsibilities Ensure maximum uptime for multiple production systems Provide L1/L2 application production support to users for trading, data processing, and IT operations Provide weekend support on a rotational basis and occasional public holiday support  Manage, own and frequently follow-up incidents and requests raised to the team. Monitor and follow up critical system alerts; perform initial diagnosis and potential fix and escalate to the right teams. Assume the role of major incident manager upon major incidents, focusing on coordinating efforts, seeking updates from fellow tech teammates and providing timely updates to all stakeholders. Perform system operation and administration tasks, including checking and monitor multiple systems performance on a daily basis Work closely with internal users and external vendors to investigate and resolve production system issues, and communicate system enhancement /bug fix requirements to multiple engineering...

  Responsibilities Ensure maximum uptime for multiple production systems Provide L1/L2 application production support to users for trading, data processing, and IT operations Provide weekend support on a rotational basis and occasional public holiday support  Manage, own and frequently follow-up incidents and requests raised to the team. Monitor and follow up critical system alerts; perform initial diagnosis and potential fix and escalate to the right teams. Assume the role of major incident manager upon major incidents, focusing on coordinating efforts, seeking updates from fellow tech teammates and providing timely updates to all stakeholders. Perform system operation and administration tasks, including checking and monitor multiple systems performance on a daily basis Work closely with internal users and external vendors to investigate and resolve production system issues, and communicate system enhancement /bug fix requirements to multiple engineering...

Exchange Support team is responsible for maintaining global system for the firm’s cryptocurrency trading business which operates 24x7. This team provides L2/L3 support to Business users and has full ownership of the production environment for all key business lines (Exchange platform, Risk management system, Backoffice, Market data and non-trading activities). We are adding strong technology focused team members for various position in the Exchange Production Support team.   Responsibilities Primary responsibility includes but not limited to, User Management: Provide technical support to Sales, Business Users, Institutional and Retail customer base with focus on application support, API support and network connectivity. Incident Management: Identification and resolution of production incidents. The roles requires end-to-end ownership of Production issues, collaborating with various technical and business support teams, escalation and resolution of incident in timely...

  Responsibilities Ensure maximum uptime for multiple production systems Provide L1/L2 application production support to users for trading, data processing, and IT operations Provide weekend support on a rotational basis and occasional public holiday support  Manage, own and frequently follow-up incidents and requests raised to the team. Monitor and follow up critical system alerts; perform initial diagnosis and potential fix and escalate to the right teams. Assume the role of major incident manager upon major incidents, focusing on coordinating efforts, seeking updates from fellow tech teammates and providing timely updates to all stakeholders. Perform system operation and administration tasks, including checking and monitor multiple systems performance on a daily basis Work closely with internal users and external vendors to investigate and resolve production system issues, and communicate system enhancement /bug fix requirements to multiple engineering...

  Responsibilities Ensure maximum uptime for multiple production systems Provide L1/L2 application production support to users for trading, data processing, and IT operations Provide weekend support on a rotational basis and occasional public holiday support  Manage, own and frequently follow-up incidents and requests raised to the team. Monitor and follow up critical system alerts; perform initial diagnosis and potential fix and escalate to the right teams. Assume the role of major incident manager upon major incidents, focusing on coordinating efforts, seeking updates from fellow tech teammates and providing timely updates to all stakeholders. Perform system operation and administration tasks, including checking and monitor multiple systems performance on a daily basis Work closely with internal users and external vendors to investigate and resolve production system issues, and communicate system enhancement /bug fix requirements to multiple engineering...

The exchange team develops and maintain a cutting-edge trading platform. With a global presence across APAC, EMEA and North America, the team has since grown with the goal to provide a seamless and secure trading experience for our clients. The North American Derivatives Exchange (NADEX), a wholly owned subsidiary of Crypto.com , is fully regulated Chicago-based derivatives Exchange. It is unique in its offering, as it is the first exchange where retail investors can become members of an exchange directly, without the need for a broker. On the Nadex exchange, we list innovative capped-risk derivatives contracts on a wide range of global financial markets. We are seeking a motivated, creative, self-starting, and dynamic new member of the application support team, safeguarding the operation and administration of the Exchange and Clearing Organization while also looking to innovate and automate processes and procedures. You will be part of a team that helps safeguard...

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world. We are looking for a talented Technical Support Engineer / SL3 Application Owner to join our TechOps team. This is a pretty broad role that will involve investigating and resolving technical questions related to functioning of our ecosystem (Binance.com, Mobile Apps, etc), and other related duties. It will include...

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world. We are looking for a talented Technical Support Engineer / SL3 Application Owner to join our TechOps team. This is a pretty broad role that will involve investigating and resolving technical questions related to functioning of our ecosystem (Binance.com, Mobile Apps, etc), and other related duties. It will include...