9 associate client support jobs found in Islamabad

About the Role: Grade Level (for internal use): 07 The Team: The Client Operations team is responsible for providing client support for our business intelligence tool by holding investigative conversations with clients & driving product usage. Being present in Pakistan & Philippines makes it a truly global team. Members of the team get to learn in-depth industry knowledge, produce Real Estate webcast presentations and develop technical skills. You will also work with different teams inside the organization across many functional areas (Sales, Marketing, Technology, Product Management, Content & Industry Research, etc). Impact & Responsibilities: As the face of the organization, your regular day requires you to answer client queries while showcasing your vast knowledge of our tools, data and the industries we cover. Additionally, you’ll help to accelerate the quality and timeliness of the data, improve operational efficiency to reduce error rates,...

About the Role: Grade Level (for internal use): 07 The Team : As a member of the Client Services team, you will serve as an expert for the Capital IQ Pro Platform. You will be responsible for providing client support by holding diagnostic conversations & driving product usage and revenue. Working on a team is essential in this role. Additionally, Client Services interacts with many internal teams, including Sales, Content, Product, News, and Technical Support. Members of the team get to learn in-depth industry knowledge and develop technical skills. Responsibilities : Provide exceptional customer service to clients, distributors and internal SPGMI staff via phone, email, and web chats in the areas of industry, content, and product consulting Support a client base of firms across the Investment Banking, Private Equity, Investment Management, Financial Corporate, and Non-Financial Corporate segments Positively impact client perception of the Market Intelligence...

About the Role: Grade Level (for internal use): 07 INSTRUCTIONS FOR CURRENT EMPLOYEES/INTERNAL CANDIDATES ONLY If you are an  internal candidate  please apply through our external careers site at careers.spglobal.com to take the pymetrics assessment for this role. Please follow the below steps to complete your application, non-compliance can impact your candidacy for the role. Please use your   personal email address   to apply for the role via the external careers site. Under Source, please select ‘I Am Current Employee’ Select ‘Yes’ when asked ‘Are you currently employed at S&P Global?’ under the Application Questions. Once all the required details are filled out, you will be notified of a pending task while on the Candidate Portal. Click on the ‘Take Assessment’ button to complete the Pymetrics assessment, which is a required step in the application process. The Role: Associate, DMS Client Support Grade: 07 The Team Joining a close-knit and...

About the Role: Grade Level (for internal use): 08 The   Role:   Senior Associate   Technical Client Support     Grade   8 A     The Location:   Islamabad     T he Team:   We are responsible for providing tech support for our business intelligence tool. We have a global footprint and are present in the US, Pakistan,   India   & Philippines. We provide opportunities to gain in-depth product knowledge & hone technical skills.   The Impact:   We resolve client concerns and requests in a timely, efficient, accurate, and professional manner while exhibiting excellent customer service, ensuring client happiness and keeping the growth of our company under consideration.   The role is going to help us deal with expert level client issues and develop subject matter expert   on the Technical front .   What’s in it for y ou:   Are you someone who gets frightened...

About the Role: Grade Level (for internal use): 08 The Team:   The Visible Alpha Client Support team is a global team based in Mumbai and New York that provides support to investment professionals on the Visible Alpha platform. We are currently seeking to expand our team across different geographical regions. Team members gain in-depth industry knowledge, read research models and reports, and develop technical skills. They work in close collaboration with different teams within the organizations with various functions like Sales, Success, Technology, and Content. We value open communication, excellence in our work, and a passion for providing top-notch support. Responsibilities and Impact: Serve as an integral member of our global Commercial team by providing client support throughout the client lifecycle, beginning with the onboarding process. Become a domain, product, and workflow expert – allowing you to manage issues around data and application...

About the Role: Grade Level (for internal use): 09 The Impact: This role is at the heart of driving revenue within the wider Market Intelligence Revenue organization. As an Operational Execution Associate, you will work with multiple internal stakeholder teams and individuals to deliver successful revenue results while aligning with organizational goals. What’s in it for you: · Growth opportunity: Partner with senior leadership on execution of our customer retention strategy, fostering relationships with clients across Latin America. · Cutting-edge tools: Use the latest technology and creative solutions to support sales and drive retention. · Global collaboration: Work alongside cross-functional teams and diverse clients, building a worldwide network. · Results-driven culture: Join a team where quality, innovation, and results are prioritized. Responsibilities: · Act as a strategic partner and retention champion for Revenue leadership, using the Customer Retention...

About the Role: Grade Level (for internal use): 09 The Team: You will be joining a highly talented core team of API Gateway Platform Engineers at S&P Global Market Intelligence.   The Impact: The team has an outstanding opportunity to advocate for and participate in building services that are resilient, optimally monitored , alerted , and self-healed by applying software engineering practices to deliver world-clas s real-time content around the globe.     What 's in it for you:   D esign & develop solutions that are highly available , scalable, fault-tolerant , reliable , and self - heal ing   Provide engineering solutions for operations problems, develop smart detection capable of predicting system stress & auto-correct ing through metrics analysis and remediation strategies   Build a single pane view dashboard that provides quality...

About the Role: Grade Level (for internal use): 07 Client Services Associates are the first point of contact for our clients. In this role, you’ll work directly with clients to help optimise their workflows and streamline their research and data analysis needs. If you’re dedicated to providing exceptional client support and have a passion for finance, then this could be the role for you. The role consists of on-the-job learning and training that covers a comprehensive curriculum focusing on a variety of areas including Fixed Income, Capital Markets, the S&P Capital IQ Pro platform and Office Plug-in. Following approximately 1-2 months of initial training, you will begin to support clients over the phone, via web chats and emails. Beyond learning how to communicate with clients, you will also receive deep-dive training on our data content, learn about our customer segments, and gain exposure to additional S&P Global platforms. Participants must successfully...

About the Role: Grade Level (for internal use): 07 The Role: Data Associate, MI Salesforce Master Data  The Team: Our team governs processes and controls to ensure the highest quality customer master data that is trusted, timely, accurate, and consistent. The team consists of highly trained and motivated professionals on our tools, processes, and workflows who strive to deliver superior client experience and includes overseeing every aspect of the data lifecycle: creating, preparing, using, storing, archiving, and deleting data, in accordance with an organization’s established data governance principles for promoting data quality and integrity. You will closely coordinate with teams such as client buying experience, CRM Operations, Order Management, Fulfillment, Marketing, and Finance teams to ensure effective data governance reporting and analytics.     The Impact : Our internal client data is used by stakeholders in Finance, Commercial (Sales and Marketing), OTC...