26 associate client support jobs found in Makati City

About the Role: Grade Level (for internal use): 07 Work Shift: This is initially a day shift position. However, you may be required to work the night and evening shifts and participate in a weekend rotation lasting for 1-2 months. Training: Any new hire will first get trained up on different industries one after the other - Energy , Technology, Media & Telecommunication (TMT), and Metals & Mining. They will also be trained on the generalist queries that are industry agnostic. The Team : As a member of the Client Services team, you will serve as an expert for the Capital IQ Pro Platform. You will be responsible for providing client support by holding diagnostic conversations & driving product usage and revenue. Working on a team is essential in this role. Additionally, Client Services interacts with many internal teams, including Sales, Content, Product, News, and Technical Support. Members of the team get to learn in-depth industry knowledge and...

About the Role: Grade Level (for internal use): 07 The Role: Associate, Client Support - Capital Markets (APAC/EMEA) Target Start Date: January 2026 The Team: Our team is responsible for providing clients with world-class product support and research. We are the pioneer team for Capital IQ Product Operations and now the biggest Client Operations team in Manila supporting the Capital IQ and Capital IQ Pro platforms. We value excellence in our work as well as effective collaboration. These enable us to provide top notch support experience to our global clients. Responsibilities and Impact: The team is crucial in ensuring that clients maximize our products’ value and the financial data that they have access to. The role provides two pivotal advantages to you: The role will require you to become an effective communicator as you will be talking to different types of people. You will learn how to communicate solutions effectively while becoming...

About the Role: Grade Level (for internal use): 07 About the Role: Associate, Client Support (Capital Markets US) The Team: Join a team that develops your financial knowledge, S&P product expertise, problem-solving skills, and professional communication. You will serve on the Capital Markets Client Services team, where you will help clients resolve their issues, interpret our data, and navigate the Capital IQ and Capital IQ Pro platforms. Working as a team is essential in this role. Additionally, Client Services interacts with many internal teams, including Sales, Content, Product, and Technical Support. Responsibilities and Impact: Following approximately 1-2 months of training and mentorship, you will begin to support clients over the phone, via web chats and emails. Beyond learning how to communicate with clients, you will also receive deep-dive training on our data, present group projects, learn about our customer segments, and gain...

About the Role: Grade Level (for internal use): 07 The Team: The Client Operations team is responsible for providing client support for our business intelligence tool by holding investigative conversations with clients & driving product usage. Being present in Pakistan & Philippines makes it a truly global team. Members of the team get to learn in-depth industry knowledge, produce Real Estate webcast presentations and develop technical skills. You will also work with different teams inside the organization across many functional areas (Sales, Technology, Product Management, Content & Industry Research, etc). The Impact:   Along with providing the best product in the market is providing the best support for it. Associates have a direct impact to the quality of the support provided, hence directly affecting the client's perspective of the quality of the company as a whole. Since the Associates are also direct contact with clients, they also have...

Position Summary Senior Client Support Analysts are a key and valuable link between our product & services offerings and our customers. Combining a good knowledge of capital markets and Content, with understanding of our products. CSAs will be responsible for providing Market Data support for LSEG Sales, Buy side trading, brokerage & exchange clients on multiple global and domestic workstations and various financial applications & content.  Client Support Analyst will respond to incoming Client questions regarding Refinitiv products and services. The incumbent of this role will maintain all aspects of the customer relationship, assisting clients in various data and account service via Phone / emails. Client Support Analysts will be managing all post-Sales queries received from our existing customers. Essential Day-to-Day Responsibilities Primary role is to work with Equity/Commodity managers, Portfolio Managers, Research Analysts from various firms and...

The main purpose of the Credit Controller role is to handle the collections activities of large commercial accounts with outstanding invoices.  This is a client facing position that also involves significant contact with internal partners, often requiring collaboration between teams to resolve issues with delinquent accounts.  The individual will be responsible for meeting defined key performance targets while adhering to departmental policies and processes. Looking for a candidate proficient in Thai language for communication and support. Responsibilities: Initiate contact with customers to collect cash on unpaid invoices. Build trust and confidence with customers, acting as their advocate when issues are raised. Meet key performance targets and operational objectives. Ensure adherence to the business engagement model, following touch point guidelines and making sure comments and tasks are accurately recorded in the collections' system. Liaise with internal...

Position Summary We are seeking a highly skilled Technical Specialist to join our team. This role involves providing technical expertise, solve complicated and exception-based issues, optimizing systems, and leading technical projects . The ideal candidate must have deep knowledge of networking, windows operating system, cloud computing and the ability to guide and mentor junior team members. Purpose: Supplies standard methodology consultative and sophisticated technical customer service to clients in understanding, extracting and accurately using LSEG and third-party data, including training, client meetings, documentation, fix, articulation of financial content and product capabilities, and coding assistance for the customer's workflow integration or financial research project. Role Responsibilities Works independently to tackle client queries and resolve where precedent may not exist, ensuring the accurate delivery of information and resolution and...

Position Summary The Content Analyst - Bond Indices role is responsible for ensuring the accuracy, quality and timeliness of Bond Indices data on our database (Datastream and Workspace). Also handles supplier coordination, resolves client queries, and supports onboarding and maintenance of markets to uphold LSEG’s data quality standards. Responsibilities & Key Accountabilities Process and maintain data accurately and in a timely manner onto databases using technical and financial knowledge. Liaise with various data suppliers to address missing, incorrect, or unclear data, ensuring timely resolution while maintaining strong supplier relationship. Deliver accurate, timely, and comprehensive responses to all related to the Bond Indices data queries, ensuring high standards of service delivery. Complete assigned projects within set deadlines, ensuring accuracy, quality, and compliance with business objectives. Prepare and accomplish Content Improvement...

The Planning and Operations Analyst is a key member of the Usage Governance team. This role involves direct interaction with Global Usage Program Managers, Sales teams, and related Management teams. This position is diverse in nature, providing support for a variety of established programs, including program performance analysis. Additionally, the Analyst will assist in the creation and validation testing of new revenue-generating programs. Key Responsibilities Process usage program tasks through related tools, ensuring strict deadlines are met. Execute all back-office processes via Salesforce and other reporting tools, including opportunity maintenance (opening, approval, closure). Manage invoices and create reports to identify revenue achievements and revenue loss. Conduct analysis to identify areas of concern by Region, Product, or Market. Ensure accuracy and timeliness of data; identify and correct inconsistencies promptly. Create, update, implement, and...

We’re building the next generation of capital markets data technology. Global capital markets are an ocean of fast-moving, interrelated, and complex data. We are looking for passionate and enthusiastic problem-solvers with an interest in capital markets data to join us as we continue providing technology innovation and support to the world’s leading global capital markets companies. Current strategic pursuits The Support Engineer will provide engineering and operational support for multiple distributed applications and engage with clients from some of the world’s top banks, hedge funds and trading firms. This is an opportunity to work with state-of-the-art hardware (Solarflare, ExaNIC). Support – Respond to client inquiries and requests, work with other teams to escalate and resolve issues. Partner – Work closely with customer development teams to help them understand, onboard, configure, improve and leverage our tools and technology to implement their own...

About Us: The FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It’s the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers so much more than what we do. FT people come from all kinds of backgrounds and work across a huge range of disciplines and locations, and find empowering, warm and welcoming culture that values curiosity and rewards smart, ambitious thinking. Those who are willing to unite around our mission and live our values will find plenty to challenge, inspire and interest them. Like the audiences we serve, no two FT people are the same; but together we help our audience be better informed and understand the world around them. It’s a job that’s never mattered more, and a career that can take you anywhere you want to go.  Our commitment to diversity and inclusion in the workplace: At the FT, we give all...

About the Role: Grade Level (for internal use): 09 About The Role Grade Level (for internal use): 09 S&P Global Commodity Insights The Role:  Associate Commercial Manager As an Associate Commercial Manager, you are responsible for proactive client outreach to ensure satisfaction, user training and secure renewals of assigned accounts. Primarily, this position is to retain both clients and your bank portfolio, as well as identifying new opportunities through multi touch retention process for closing or to be passed to regional sales teams. The Team:  You will be part of Primary Accounts team in Manila, comprised of experienced client retention specialists and professionals, for one of the segments of S&P Global in the Philippines. The Impact:  Critical to the success of Commodity Insights client retention initiatives, this position will develop and maintain positive relationship with the assigned Commodity Insights accounts to understand business need,...

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Role Overview We are looking to hire a Senior Systems Engineer to join our Global Systems Engineering Team. As part of the team, you will oversee implementation, maintenance and consolidation of our global server infrastructure hosted in datacenters worldwide, acting directly on client facing systems. You will oversee the day-to-day operations as well as work on challenging projects aimed towards continuous improvement and evolution of our technology environment. The infrastructure itself represents a motivating challenge: Open source platforms and proprietary platforms spread across more than 1,000 servers located in 25+ data centers worldwide. The system infrastructure consists of multiple server platforms, SAN and NAS storage. Responsibilities...

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Role Overview Broadridge Financial Solutions is seeking a Storage Operations Engineer to join our Infrastructure Storage Engineering team . In this role, you will be responsible for managing end-to-end storage operations and engineering activities across large-scale enterprise environments. You will ensure the stability, performance, capacity, and resilience of Broadridge’s storage systems, partnering with global teams to support mission-critical infrastructure for our financial services clients. This position is ideal for professionals who excel in enterprise storage technologies, enjoy hands-on operational work, and thrive in a collaborative, high-performance engineering...

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Role Overview We are seeking a dynamic Software Implementation Engineer to join our team dedicated to managing a variety of new and ongoing client requests. This role involves deploying environments for new clients, upgrading applications for existing ones, designing and developing client solutions per client requests as well as providing Level 2 support. The successful candidate will play a crucial role in developing architectural and technical designs tailored to client-specific requirements and will lead their implementation through coding on client-specific code layers. Responsibilities Deploying environments for new clients Upgrading applications for existing clients Effort estimates Development of architectural and technical design...

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Role Overview We are seeking a dynamic Application Developer to join our team dedicated to managing a variety of new and ongoing client requests. This role involves deploying environments for new clients, upgrading applications for existing ones, designing and developing client solutions per client requests as well as providing Level 2 support. The successful candidate will play a crucial role in developing architectural and technical designs tailored to client-specific requirements and will lead their implementation through coding on client-specific code layers. Responsibilities Deploying environments for new clients Upgrading applications for existing clients Effort estimates Development of architectural and technical design for new...

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Role Overview Are you seeking a position within a growing company? Broadridge is hiring! Our mission is to attract, develop and retain outstanding talent. Being a place where exceptionally driven and hardworking people want to work is how we deliver award-winning services to our customers and ultimately build customer value. We're seeking a Quantitative Software Engineer to join our Asset Management Solutions team. You will have the opportunity to work on Broadridge's cutting-edge Portfolio Risk and Valuation Modeling products, providing services to our Hedge Fund and Asset Management clients.​ Responsibilities: Primary Responsibility: Design and code financial models and financial analytics in accordance with customer and internal...

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Role Overview The DevOps Engineer role is part of the Certification Team, responsible for developing and maintaining a large-scale automated test framework that integrates virtual machines, networks, and code solutions to support end-to-end integration testing of 15+ applications .   This environment acts as a comprehensive testing platform used to validate system functionality, performance, and stability. Technology Stack OS & Virtualization: Windows Virtual Machines   Programming: Python 3   Database: MSSQL   Version Control: Git   Deployment & Automation: Chef, Octopus   Web & APIs: REST     Responsibilities...

We are looking for a hardworking individual to become a Senior Associate within our global Post Trade Solutions Operations team. This role involves being a key contact for all customer related operational matters and ensuring strict adherence to processes and controls. The candidate should enjoy problem solving and issue resolution, working across our multidisciplinary team to provide a high-quality experience for our customers. This will be a key pillar to support the growth of the business, and so these traits will be highly valued with the team. As the role requires communication both internally and externally with meaningful customers, strong communications skills are required, with the ability to clearly articulate complex problems to those who may have a lesser understanding of the subject matter. Key Responsibilities Be responsible for the health and integrity of the service Lead market wide portfolio maintenance and life cycle events processed by clients...

LSEG FX is looking for an Associate Data Scientist to drive the development of FX financial markets surveillance algorithms. The successful candidate will work alongside other data scientists, QAs, business analysts and DevOps engineers across the London Stock Exchange Group to assist in delivering exceptional FX surveillance solutions to internal and external clients. Role Responsibilities Support LSEG FX Surveillance projects, leveraging technical expertise to remove obstacles and to find creative solutions Build surveillance applications and tools for LSEG FX utilising data science techniques Support LSEG FX Surveillance applications and tools Write optimised code for LSEG FX surveillance applications and tools Key Behaviours Able to map business requirements to identified issues Able to create algorithms that are fitting and computationally efficient Able to translate technical findings to non-technical users and communicate using...

Position Summary The Holdings Content Analyst is responsible for the collection from established sources, format and loading of data, securities identification for global portfolio holdings information and validation checks to ensure data are accurate and consistent.  Responsible for database administration and sourcing of exchange and contributed data. Roles & Responsibilities Process and maintain data accurately and in a timely manner onto databases Ensure data accuracy, timeliness and completeness are maintained as per company standards The main job is to collect data of global mutual funds and identify global securities to the international codes. Able to identify value discrepancies and cite recommendations and resolutions for data provider/clients to review for corrections and/or confirmation Developing expertise in database and financial knowledge through continuous learning and development. Build up knowledge of financial regulations and market...

Position Summary The Fundamentals team is one of the key verticals within D&A Deep Data Operations which caters to clients engaged in equity research. The vertical is basically responsible for providing financial information to the clients on companies across the globe. Financial information for the clients would basically mean presenting financial statements as reported by the companies to the clients. The day-to-day responsibility would mean updating Balance Sheet, Income Statement and Cash Flow Statement information in the database which would be key input to generate the ratio analytics and eventually flow on to the products. The data collection process would be completely governed by internal policies of Refinitiv. The entire updates would need to be performed within the set timelines and with expected standards of accuracy. Role Responsibilities Process and maintain data accurately and in a timely manner onto databases using database and financial...

Position Summary Sustainable Finance and Investment (SFI, formerly known as ESG) is one of the key verticals within Company Data which caters to clients engaged in equity research. SFI provides integrated financial and extra-financial information, which is crucial for understanding the long-term performance and risk  profile of major corporations. Our comprehensive ESG database covers nearly 80% of the global market cap and over 500 metrics, including all exclusion (ethical screening) criteria and all aspects of sustainability performance.     The data is gathered from publicly available information sources and is manually collected to ensure that the information is standardized, comparable and reliable. All the ESG data collected is quality controlled and verified in a thorough process by our experienced analysts and robust automated checks.     The successful candidate is responsible for gathering ESG data into the system and making...

The Market Operations teams in London provides the centralised function for the maintenance of key trading services’ and reference data databases spanning both the LSE and Turquoise venues (both part of the London Stock Exchange Group). The department acts as a first point of contact for customers – both issuers and member firms requiring immediate or planned actions, assessing suitability for admission of issuers and impacts of corporate actions on reference data. It coordinates the production and dissemination of communications to customers and key organisations including EUI, CCPs, UKLA and FTSE. The area handles close, operational relationships internally and externally. It comprises four functions – Control Team, Turquoise Operations, Admissions & Corporate Actions. The Senior Analyst is responsible for issuance of Corporate Action information to customers covering Corporate Actions on London Listed and AIM traded equities, ETFs, IOB and GES securities and providing...