Full time
Swissquote
Dübendorf, Switzerland
As the Associate Director in the Customer Care department, you will be in charge for one of the inbound teams in Stettbach. Reporting directly to the Vice-Director, you will be responsible for supervising operational activities and people management in accordance with senior management. Key responsibilities Team Management: Leading and supporting your team: Fostering a positive work atmosphere where employees feel motivated, valued, and connected to the team and the organization. Promoting collaboration, trust, and cohesion among team members. Addressing any potential conflicts among team members to your senior management and/or HR Partner Supporting employee growth through training, mentorship, coaching, and advancement opportunities. Hiring: Leading the recruitment process with your Talent Acquisition Partner Ensuring new hires are properly introduced to the team, the organization, its culture, policies, and their specific roles. Performance Management:...