1514 client service analyst jobs found

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Client Service Analyst II You will work with both our Independent Sales Organization (ISO) client and our client service teams to implement updates in various systems on behalf of clients.  You will communicate with clients on updates being completed and use various tools to monitor requests from clients. Receive and respond to tickets from clients and internal Fiserv teams. Receive and respond to emails from clients and internal Fiserv teams. Key...

Location - Gurugram (On Site) Client Service Analyst plays a pivotal role in bridging the gap between business objectives and technological solutions. They analyze data, identify trends, and translate insights into actionable strategies that drive business growth and efficiency. With strong analytical skills and business acumen, they collaborate with stakeholders to gather requirements, design solutions, and optimize processes. Client Service Analyst are instrumental in making informed decisions, improving operational performance, and delivering value to clients and stakeholders. Responsibilities: Collaborate with stakeholders to understand business needs and requirements for data analysis and reporting. Design, develop, and maintain PowerBI dashboards and reports that provide actionable insights and support decision-making. Perform data analysis, data modeling, and data cleansing to ensure data accuracy and reliability. Identify trends, patterns, and...

Why Nasdaq When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective. Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence. Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients. What We Offer This is a permanent full-time...

Why Nasdaq When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective. Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence. Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients. What We Offer This is a permanent full-time...

Nasdaq is a vibrant and entrepreneurial company where everyone in encouraged to take initiative, challenge the status quo and take intelligent risks. We want everyone to feel welcome and bring their authentic self to work. Every day, we are building a culture where we all feel connected, supported and empowered. Cloud Managed Services is part of Nasdaq (former Adenza) Cloud Services which has been providing Cloud clients with secure and reliable services around Calypso solution since 2008. The Rebase Services team, composed of 26 subject-matter experts, plays a key role by assisting our Cloud clients to upgrade Calypso versions in a timely and cost-effective manner, and doing so, enable them to fully utilize improvements to Calypso. For that purpose, we build and execute a series of automated regression tests allowing to detect, analyze and remediate any reconciliation break. Team and Role Overview...

About the Role: Grade Level (for internal use): 08 S&P Global Commodity Insights The Role: Client Service API Analyst (Mandarin) The Team: The Client Service API team is responsible for the client implementation and on-going support of our Machine to Machine offering. Responsibilities include, but not limited to, supporting, and ensuring that the client experience is maximized. The team also partners with global sales teams to pursue growth opportunities and adaption of our products. Our success hinges on team members living by the values of excellence, growth, collaboration, and high integrity. The Impact: You will partner closely with clients as well as internal stakeholders from Commercial, Product Management and Technology, based across the globe. You will be communicating directly with clients to understand their requirement as well as perform BAU support. Remote training, implementation planning, and problem solving are key components for the role....

Why Nasdaq When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective. Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence. Here, we're committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients. What We Offer Our office is based...

Why Nasdaq When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective. Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence. Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients. What We Offer This is a permanent full-time...

Key accountabilities • Act as the central point of contact of an allocated group of clients on operational matters and ensure an efficient incident management process and escalate issues in an accurate and timely manner • Provide client support and follow up all questions or issues until resolution, regularly inform the client of progresses notably when in depth analysis is needed • Ensure compliance with Service Level Agreements and strengthen the quality framework to meet quantitative and qualitative objectives. • Drives continuous improvement of process and practices in Client Services, -Act as a communication officer • Contribute to client support role in projects, manage communications and client readiness, support clients on external tests. Your profile • Strong financial background and a good knowledge / understanding of the various activities of Euronext direct & indirect client base. • Prior relevant Client Services experience • High standards of service delivery to...

Overview Connecting clients to markets – and talent to opportunity.   With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we’re a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.   Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, The StoneX Group is made up of four segments that offer endless potential for progression and growth.   Business Segment Overview:  With boots on the ground authenticity at the heart of everything we do, our comprehensive array of commercial products and services enable you to work directly with our clients, across hedging, risk management, execution and clearing, OTC products, commodity finance and...

About the Role: Optimization Client Services Analyst - OSTTRA The Client Services Analyst is responsible for delivering the triReduce and triBalance service to clients. That means running triReduce and triBalance cycles and making sure they execute successfully. In addition, the role involves supporting clients, testing output from Web and Financial Development and supporting the Sales team. Principal Accountabilities: Support and manage Service delivery for triReduce/triBalance cycles: Manage clients from start to finish Receive and verify client data Value and verify Mtm and risk for clients OTC portfolios Setup and verify risk constraints and tolerances Run the compression and optimisation algorithm Ensure banks execute the results from triReduce and triBalance cycles Handle client requests such as user account management, simulations, training and general support Support client onboarding for triReduce and triBalance: Setup new accounts and users,...

Key accountabilities • Act as the central point of contact of an allocated group of clients on operational matters and ensure an efficient incident management process and escalate issues in an accurate and timely manner • Provide client support and follow up all questions or issues until resolution, regularly inform the client of progresses notably when in depth analysis is needed • Ensure compliance with Service Level Agreements and strengthen the quality framework to meet quantitative and qualitative objectives. • Drives continuous improvement of process and practices, assess and select improvement opportunities that provide long-term value and minimize operational risks • Contribute to operation enhancement projects, review of specifications and creation of terms of reference on coming products and initiatives, support to clients for the developments and tests, execution of conformance tests with the clients Your profile • Strong financial background and a good knowledge /...

Manages the elicitation and management of requirements across the system development lifecycle. Provides guidance to new clients and existing customers in the preparation of the requirement documents to ensure that the characteristics of the functionality is well defined, clear and understood by customers as well as the internal organization. Manages on going contractual relationships and the operational delivery of services to clients for an account or group of accounts. Serves as the primary point of contact with clients and ensures client satisfaction. Why Nasdaq When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique...

Job Title Trading Services Analyst Job Description Job Description Job Title Trading Services Analyst Join the game-changers Accelerate your career: Your role will be to help deliver world-class and industry leading support to our global client base across various verbal/written channels. You don’t need a background in finance to apply; we’re looking for people with a passion for providing excellent service and who have an interest in learning more about financial markets. This entry level role is ideal for those with strong interpersonal skills seeking work in a fast-paced, challenging and team-focused trading environment with 24/7 coverage (rotational shifts). We are looking for a culture-fit, the company prides itself of a vibrant and fun working culture that offers an enjoyable work environment to pursue productivity. Who we are: “ We’ve been at the forefront of trading innovation since 1974, taking on the challenge to deliver an unmatched...

This position is within Acadia. Acadia is wholly owned by LSEG (London Stock Exchange Group) and is part of its Post Trade division. Service Desk Analyst will act as the first point of contact to the clients, handling service requests, incidents, problems, customer concerns, and providing an interface for other functions such as new client on-boarding. You will be supporting the proprietary trading application and transaction network for a leading financial technology provider. In this entry-level role you will learn about trading technology and the collateral management business. Join an established team here in the Philippines that offers the opportunity to gain knowledge, growth and career development while working in a family-oriented environment with work-life balance. Responsibilities: Ensure that the highest levels of service are delivered to clients. Provide telephone and email-based customer support Provide first-line investigation and diagnosis,...

Requirements You will be part of a team responsible for ensuring that the organization obtains new attestations (SOC 2 / ISAE 3000) for key products that can be shared with our customers within Europe This role involves assessing and improving the organization's resilience security posture in line with Digital Operational Resiliency Act (DORA), developing the necessary frameworks, readiness assessments and conducting audit in partnership with our external auditors to obtain clean reports. You will work closely with various groups to ensure successful delivery of new SOC 2 / ISAE 3000 attestations! What you’ll be doing: Assisting with the development, implementation, and ultimate delivery of potentially SOC 2, type 1 or 2 and ISAE 3000 attestations against a stable of LSEG’s products. Conduct regular audits and assessments to ensure compliance with internal and external regulations, frameworks, and best practices. Run and coordinate the remediation of identified gaps,...

Job Title: Senior Risk Analyst Team: SwapClear Risk/APAC Run Location: Sydney, Australia Reports To: Head of Risk, APAC Company Overview: LCH is the leading global clearinghouse specialising in the clearing of derivatives, particularly interest rate swaps and futures. Our mission is to provide robust risk management solutions to ensure the integrity and stability of the financial markets. We are systemically important and dedicated to innovation, operational excellence, and fostering a collaborative work environment.  LCH operates globally using a follow-the-sun model.   The LCH APAC run team is responsible for LCH clearing services and customer service during APAC hours.  It is the first point of contact of escalation to members, clients and regulatory authorities and has the ultimate responsibility of ensuring a positive client experience across LCH products.  It works closely with internal and external partners to ensure operations are run efficiently and...

The vertical is basically responsible for providing financial and non-financial information to the clients on companies across the globe. Environment, Social and Corporate Governance team (ESG) provides integrated financial and extra-financial information, which is essential for understanding the long-term performance and risk profile of major corporations.        A Content Analyst must research on the documents relating to the company and collect the Environmental and Social data from the sourced documents. They should also handle Queries pertaining to team and provide expert advice on specific content knowledge relating to quality concepts and techniques in order to drive improvement activities within the content collection team and quality & service groups. Their responsibility also includes to deliver on all tasks as per the strategic plans set for the ESG team. Also, must have hands on experience with the database and should be able to handle database queries...

The Regulatory Operations team is responsible for all the operations of daily and regular commitments under LSE plc, LSEG FX and Turquoise’s regulatory obligations. This includes transaction reporting and all MiFID II related RTS responsibilities related to the LSE, LSEG FX and Turquoise venues. The role sits within Capital Market Operations, and we are the team for ensuring the regulatory obligations placed upon the Capital Markets Businesses are met. The team sits within the first line of defense and has a wide variety of stakeholders from Risk, Compliance, Audit, Regulatory Reporting and the Businesses themselves. Role Description The Senior Analyst for Regulatory Operations reports to the Assistant Manager and supports the team in keeping abreast of all LSE & Turquoise developments and their impact on operational processes relating to regulatory requirements such as MiFID II. They will support the effort in developing system enhancements and driving through change....

Frontline Support provides a globally consistent 24/7 entry point for all customers and employees seeking product, content, or technical support prioritizing accessibility and connectivity to LSEGs breadth of expertise, to deliver a world class service experience. Desktop Trading Solutions delivers all aspects of application support for the Eikon desktop, covering usability and customization, content search, explanation, and integrity.  Also provides dedicated support for Low Touch migration for Refinitiv Workspace to ensure a swift and smooth transition.  The Senior Analyst is responsible for providing effective and courteous support to customers in relation to their product or service. This includes active focus on enquiry resolution, a positive customer focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry.   Responsibilities:   Respond to customers’ enquiries relating to information, product functionality and...

Project Summary and Position Overview: The vertical is basically responsible for providing financial and non-financial information to the clients on companies across the globe. Environment, Social and Corporate Governance team (ESG) provides integrated financial and extra-financial information, which is essential for understanding the long-term performance and risk profile of major corporations. Content analyst must research on the documents relating to the company and collect the Environmental and Social data from the sourced documents. Responsibility also includes to deliver on all tasks as per the strategic plans set for the ESG team. Essential Day-to-Day Responsibilities: Translate, analyze and update ESG related data points for both Japanese and English documents. To be responsible for database administration and sourcing of exchange and contributed data. Responsible for delivering high productivity and quality data as per expected performance standards To be up to...

Requirements You will be part of a team responsible for ensuring that the organization obtains new attestations (SOC 2 / ISAE 3000) for key products that can be shared with our customers within Europe This role involves assessing and improving the organization's resilience security posture in line with Digital Operational Resiliency Act (DORA), developing the necessary frameworks, readiness assessments and conducting audit in partnership with our external auditors to obtain clean reports. You will work closely with various groups to ensure successful delivery of new SOC 2 / ISAE 3000 attestations! What you’ll be doing: Assisting with the development, implementation, and ultimate delivery of potentially SOC 2, type 1 or 2 and ISAE 3000 attestations against a stable of LSEG’s products. Conduct regular audits and assessments to ensure compliance with internal and external regulations, frameworks, and best practices. Run and coordinate the remediation of identified gaps,...

The Senior Analyst, Customer Support– Enterprise is responsible for providing effective and timely support to customers in relation to their Refinitiv’s product or service. This includes active focus on enquiry resolution, a positive customer focused attitude always and ensuring that all the necessary action is taken to resolve a customer’s enquiry.  Each member should show curiosity combined with great persistence and thrive for continuous quest for professional growth and excellence.    The Client Support Analyst resolves issues utilizing complex information systems, displays excellent problem-solving skills and shows high level of urgency and ownership to ensure customer satisfaction. Refinitiv provides all needed resource to new members to be able to pursue this new task towards completion and success.   Responsibilities:   Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible...