838 client service delivery analyst jobs found

Why Nasdaq When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective. Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence. Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients. What We Offer This is a permanent full-time...

Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained, and customer claims and complaints are resolved fairly and effectively, and in accordance with the consumer laws. Develops organization-wide initiatives to proactively inform and educate customers. Develops improvement plans in response to customer surveys. Under direct supervision, performs customer support of billing inquiries, service requests, sales support, system failures and capacity issues; escalates issues to senior analysts, development team or sales team. Follows procedures for start-up and shutdown of internal customer support systems, recovery procedures, scheduling and backups. Under direct supervision, monitors issues with clients, exchanges, and internal...

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. In this role, the Sr. Analyst, Client Service Delivery will manage day to day relationships with their designated client(s) using the TCR solution and will be a part of business development activities with new clients. To be successful in this role, the candidate will leverage their business knowledge and relationship management skills to successfully provide excellent service to our customers Key Job Functions/Responsibilities Overseeing and managing all aspects of Broadridge’s software implementations, across program streams such as business functional, technical / NFRs and conversion Managing the program / project plan including critical path, key milestones, resource requirements, and dependencies including managing client and Broadridge...

Key accountabilities • Act as the central point of contact of an allocated group of clients on operational matters and ensure an efficient incident management process and escalate issues in an accurate and timely manner • Provide client support and follow up all questions or issues until resolution, regularly inform the client of progresses notably when in depth analysis is needed • Ensure compliance with Service Level Agreements and strengthen the quality framework to meet quantitative and qualitative objectives. • Drives continuous improvement of process and practices, assess and select improvement opportunities that provide long-term value and minimize operational risks • Contribute to operation enhancement projects, review of specifications and creation of terms of reference on coming products and initiatives, support to clients for the developments and tests, execution of conformance tests with the clients Your profile • Strong financial background and a good knowledge /...

About Nasdaq! Customer Services is an integral part of Nasdaq’s growth and success. This division's mission is to continuously enhance the Nasdaq Customer experience in how they consume the Nasdaq software and services, using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating Nasdaq from our competition and contributing to the net growth of our business while offering intense and excellent career development opportunities. About the team: The Customer Delivery team is scaling rapidly due to increased client wins and demand. We are seeking a Technical Consultant with relevant work experience in the capital markets or at a financial software company. You will be part of a team of consultants who will be designing, implementing, and supporting the solution for the client. You will act as a key player in the successful delivery of clients' solutions. Typical Technical Analyst Day: Follow...

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Senior Client Business Analyst What does a successful Senior Client Business Analyst do at Fiserv? As a Senior Client Business Analyst, you will ensure that Fiserv delivers on its commitments to our financial institution partners. And you will serve a meaningful role in driving client satisfaction in partnership with stakeholders across the organization. Specifically, you will be responsible for: Understanding the client’s business objectives and...

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Signature Business Analyst What does a successful Signature Business Analyst do at Fiserv?   A successful Business Analyst- Signature at Fiserv drives initiatives for our core banking product, Signature, by working closely with project managers, developers, and business analysts. They ensure the delivery of customized and standard Signature solutions while managing issues and ad-hoc requests for our client. You will play a significant role in...

About the Role: Grade Level (for internal use): 08 About the Role: Grade Level (for internal use):  8 Job Title:  Lead Data Analyst Functional Domain: Enterprise Data Organization Job Overview: The Lead Data Analyst will play a critical role in the CCST team, working in partnership with the Quality Assurance team. The role involves managing client inquiries, analyzing banking datasets, and leveraging advanced data manipulation skills. This position requires proficiency in SQL, and experience with Python, Salesforce, and Power BI is preferred. The successful candidate will thrive in a global team environment, demonstrating a strong commitment to data integrity and client satisfaction. Key Responsibilities: Client Management & Inquiry Resolution:  Act as the primary contact for managing and resolving client inquiries, ensuring exceptional service and satisfaction. Data Analysis & Insights:  Analyse client questions to uncover actionable insights...

Role Overview: As a Content Analyst, you will play a critical role in ensuring the accuracy, timeliness, and completeness of financial content within our platforms. You will work closely with global teams to maintain and enhance data quality, support client needs, and contribute to the continuous improvement of our content operations Responsibilities: Assists in the resolution of client data issue cases and holds responsibility for sourcing, collecting, curating content from financials documents / instruments / feed sources across Lipper content sets and products / services. Actively participate in the acquisition, creation, calculation, maintenance and quality assurance of Lipper service results, as well as coordinating and implementing ad hoc product delivery projects. Supports in resolving client cases by fixing the data integrity, missing data and other similar issues efficiently Processes data in an accurate and timely manner using the knowledge of the tools and...

Blackstone is the world’s largest alternative asset manager. We seek to create positive economic impact and long-term value for our investors, the companies we invest in, and the communities in which we work. We do this by using extraordinary people and flexible capital to help companies solve problems. Our $1.1 trillion in assets under management include investment vehicles focused on private equity, real estate, public debt and equity, infrastructure, life sciences, growth equity, opportunistic, non-investment grade credit, real assets and secondary funds, all on a global basis. Further information is available at www.blackstone.com . Follow @blackstone on  LinkedIn ,  X , and  Instagram .   Firm Overview Blackstone is the world’s largest alternative asset manager. Blackstone seeks to deliver compelling returns for institutional and individual investors by strengthening the companies in which the firm invests. Blackstone’s nearly $1.2 trillion in...

About the Role: Grade Level (for internal use): 07 The Customer Care Team is responsible for participating in all aspects of receiving, evaluating, and resolving S&P Global Market Intelligence’s customer service issues in a timely fashion. Team members focus on providing a first-class service that contributes to measurable increase in customer satisfaction and enhanced business value to S&P Global. The successful candidate will be responsible for ensuring that all contact with customers leaves them with a positive view of our activities would include: ●    Resolution of customer support queries (email, phone, live chat, Salesforce cases) as it pertains to technical, functionality and market/data issues within agreed SLAs ●    User management and customer on-boarding ●    Permissioning of data and corresponding (billing) administration, ensuring compliance procedures are met ●    Answering queries about permissioning from colleagues and Third-Party data providers ●...

About the Role: Grade Level (for internal use): 09 The Role: Syndicated Loans Agency Operations Sr Specialist, Asset Services The Team: The Agent Services team performs as a Syndicated Loans Agency operations team for our client base, performing all operational tasks to support both the borrower and lenders. Acting as an agent is a varied and highly visible role requiring accuracy and the understanding of complex deal mechanics. The Impact: S&P Global are seeking a motivated Operations Specialist to work within the Agent Services team administering the lending portfolios for our client base. The individual will be responsible for the lifecycle events of the deals, communicating with our clients, their borrowers and the lending syndicate members. Additional responsibilities include partnering with other S&P Global business lines to drive continued progress of the regions to support the global operating model and local client base. What’s in it for...

Requirements You will be part of a team responsible for ensuring that the organization obtains new attestations (SOC 2 / ISAE 3000) for key products that can be shared with our customers within Europe This role involves assessing and improving the organization's resilience security posture in line with Digital Operational Resiliency Act (DORA), developing the necessary frameworks, readiness assessments and conducting audit in partnership with our external auditors to obtain clean reports. You will work closely with various groups to ensure successful delivery of new SOC 2 / ISAE 3000 attestations! What you’ll be doing: Assisting with the development, implementation, and ultimate delivery of potentially SOC 2, type 1 or 2 and ISAE 3000 attestations against a stable of LSEG’s products. Conduct regular audits and assessments to ensure compliance with internal and external regulations, frameworks, and best practices. Run and coordinate the remediation of identified gaps,...

You will be part of a team responsible for ensuring that the organization obtains new attestations (SOC 2 / ISAE 3000) for key products that can be shared with our customers within Europe This role involves assessing and improving the organization's resilience security posture in line with Digital Operational Resiliency Act (DORA), developing the necessary frameworks, readiness assessments and conducting audit in partnership with our external auditors to obtain clean reports. You will work closely with various groups to ensure successful delivery of new SOC 2 / ISAE 3000 attestations! In addition you will be assisting in the collection of similar evidence for clients who may wish to audit LSEG under DORA provisions. What you’ll be doing: Assisting with the development, implementation, and ultimate delivery of potentially SOC 2, type 1 or 2 and ISAE 3000 attestations against a stable of LSEG’s products. Conduct regular audits and assessments to ensure compliance with...

Requirements You will be part of a team responsible for ensuring that the organization obtains new attestations (SOC 2 / ISAE 3000) for key products that can be shared with our customers within Europe This role involves assessing and improving the organization's resilience security posture in line with Digital Operational Resiliency Act (DORA), developing the necessary frameworks, readiness assessments and conducting audit in partnership with our external auditors to obtain clean reports. The position will also require contact with our customers delivering client audit as well. You will work closely with various groups to ensure successful delivery of new SOC 2 / ISAE 3000 attestations! What you’ll be doing: Assisting with the development, implementation, and ultimate delivery of potentially SOC 2, type 1 or 2 and ISAE 3000 attestations against a stable of LSEG’s products. Conduct regular audits and assessments to ensure compliance with internal and external...

The Low Latency Group at LSEG is seeking a highly motivated and experienced  Business Analyst . We’re building the next generation of capital markets technology. Global capital markets are an ocean of fast-moving, interrelated, and complex data. We are looking for passionate and enthusiastic problem-solvers with expertise in capital markets data to join us as we continue providing technology innovation and support to the world’s leading global capital markets companies. As a Business Analyst you will interface regularly with our client, a prominent US government agency , and play a critical role in shaping and delivering solutions. Your responsibilities will span the entire product lifecycle, from conception to execution, as well as ongoing service and product improvements. You will collaborate closely with cross-functional teams, stakeholders, and end-users to ensure successful product outcomes. What you’ll do The Business Analyst will be tasked with...

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Production Assurance Analyst Lead What does a successful Lead Production Assurance Analyst do at Fiserv? As a Production Assurance Analyst Lead, you will facilitate operational monitoring efforts, drive incident resolution, implement structured change management, and build scalable processes where none currently exist. You will join the Output Solutions team, supporting our print and card production facilities. In this pivotal role, you will serve...

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.  We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new...

We are looking for a Client Services and Support Analyst to provide advice and ongoing support for all operational enquires. Client services operations manages incident and delivers excellent and cost-efficient operational services to ensure customer satisfaction, risk management and compliance. Key accountabilities • Act as the central point of contact of an allocated group of clients on operational matters and ensure an efficient incident management process and escalate issues in an accurate and timely manner • Provide client support and follow up all questions or issues until resolution, regularly inform the client of progresses notably when in depth analysis is needed • Ensure compliance with Service Level Agreements and strengthen the quality framework to meet quantitative and qualitative objectives. • Drives continuous improvement of process and practices, assess and select improvement opportunities that provide long-term value and minimize operational risks • Contribute...

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Payment Operations Analyst What does a successful Payment Operations Analyst do?   A successful Payment Operations Analyst at Fiserv is responsible for maintaining the Remittance Processing Pipeline to optimize bill pay payments delivery. This role involves performing critical tasks that support the accurate and efficient processing of payments for thousands of customers. The Analyst will be an expert in Fiserv's bill payment processing,...

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Client Support Analyst About your role: You’ll play a crucial role in client-facing support for our innovative core banking platform. You will handle complex and urgent client issues, leveraging your expertise to ensure swift resolutions. Your role will be fundamental in identifying root causes, building out knowledge bases, and leading support initiatives to enhance service delivery and client satisfaction. What you’ll do: Manage in-bound...

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Implementation Analyst - Lending What does an Implementation Analyst do at Fiserv? This position will engage you into a growing part of the Fiserv business – new client conversions. You will also be responsible for existing client CIT installations across the strategic segment.  You will join the client delivery team who is responsible for converting credit unions to Fiserv Credit Union account processing platforms and be responsible for the setup,...

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Senior Conversion Engineer and Analyst What does a successful Senior Conversion Engineer and Analyst do? The Account Processing Implementations Group within Fiserv is responsible for converting core systems from a financial institution to Fiserv’s DNA platform, a real-time account processing platform. The DNA platform helps financial institutions operate more efficiently, capture complete customer relationships, and adapt to changing business...

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. The Product Marketing Analyst will report to the Vice President, Head of BAMS Product Evolution. This role functions to align and support Product, Business, and Global Sales and Marketing Solutions  (GSMS) stakeholders to execute effective and data driven product go-to-market strategies that drive revenue growth and retention. This function is critical in driving consistency of Product Marketing process and collateral best practices across Broadridge Asset Management Solutions. Key Responsibilities: Go-to-market support Facilitate cross-functional meetings and partner closely with Product Management, Sales, Account Management, and Marketing stakeholders to align on key messaging, product strategy, and go-to-market plans, ensuring stakeholder...