1351 client services analyst jobs found

Manages the elicitation and management of requirements across the system development lifecycle. Provides guidance to new clients and existing customers in the preparation of the requirement documents to ensure that the characteristics of the functionality is well defined, clear and understood by customers as well as the internal organization. Manages on going contractual relationships and the operational delivery of services to clients for an account or group of accounts. Serves as the primary point of contact with clients and ensures client satisfaction. Why Nasdaq When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique...

Why Nasdaq When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective. Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence. Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients. What We Offer This is a permanent full-time...

Overview Connecting clients to markets – and talent to opportunity.   With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we’re a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.   Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, The StoneX Group is made up of four segments that offer endless potential for progression and growth.   Business Segment Overview:  With boots on the ground authenticity at the heart of everything we do, our comprehensive array of commercial products and services enable you to work directly with our clients, across hedging, risk management, execution and clearing, OTC products, commodity finance and...

VIRTU As a leading financial technology firm, we leverage cutting-edge technology to deliver liquidity to global markets as well as innovative, transparent trading solutions and industry standard-setting analytics tools to our clients. As a market maker, Virtu provides deep liquidity that helps to create more efficient markets around the world. Our market structure expertise, broad diversification, and execution technology enables us to provide competitive bids and offers in over 19,000 securities, at over 235 venues, in 36 countries worldwide.  Virtu offers a dynamic, meritocratic environment with a flat hierarchy. No finance background is necessary or expected. This is a great opportunity for the right candidate to kick start a career in the financial technology space. Our team is a dedicated group of client relationship managers, traders , analysts and developers that are inspired by the unique and exciting challenges we solve every day. Our culture combines the...

Key accountabilities • Act as the central point of contact of an allocated group of clients on operational matters and ensure an efficient incident management process and escalate issues in an accurate and timely manner • Provide client support and follow up all questions or issues until resolution, regularly inform the client of progresses notably when in depth analysis is needed • Ensure compliance with Service Level Agreements and strengthen the quality framework to meet quantitative and qualitative objectives. • Drives continuous improvement of process and practices, assess and select improvement opportunities that provide long-term value and minimize operational risks • Contribute to operation enhancement projects, review of specifications and creation of terms of reference on coming products and initiatives, support to clients for the developments and tests, execution of conformance tests with the clients Your profile • Strong financial background and a good knowledge /...

About the Role: Grade Level (for internal use): 07 The Customer Care Team is responsible for participating in all aspects of receiving, evaluating, and resolving S&P Global Market Intelligence’s customer service issues in a timely fashion. Team members focus on providing a first-class service that contributes to measurable increase in customer satisfaction and enhanced business value to S&P Global. The successful candidate will be responsible for ensuring that all contact with customers leaves them with a positive view of our activities would include: ●    Resolution of customer support queries (email, phone, live chat, Salesforce cases) as it pertains to technical, functionality and market/data issues within agreed SLAs ●    User management and customer on-boarding ●    Permissioning of data and corresponding (billing) administration, ensuring compliance procedures are met ●    Answering queries about permissioning from colleagues and Third-Party data providers ●...

We are looking for a Client Services and Support Analyst to provide advice and ongoing support for all operational enquires. Client services operations manages incident and delivers excellent and cost-efficient operational services to ensure customer satisfaction, risk management and compliance. Key accountabilities • Act as the central point of contact of an allocated group of clients on operational matters and ensure an efficient incident management process and escalate issues in an accurate and timely manner • Provide client support and follow up all questions or issues until resolution, regularly inform the client of progresses notably when in depth analysis is needed • Ensure compliance with Service Level Agreements and strengthen the quality framework to meet quantitative and qualitative objectives. • Drives continuous improvement of process and practices, assess and select improvement opportunities that provide long-term value and minimize operational risks • Contribute...

About the Role: Grade Level (for internal use): 08 The role is responsible for participating in all aspects of receiving, evaluating, and resolving S&P Global Market Intelligence’s global customer service issues in a timely fashion, mainly on Japanese customers. Team members focus on providing a first-class service that contributes to measurable increase in customer satisfaction and enhanced business value to S&P Global. The successful candidate will be responsible for ensuring that all contact with customers leaves them with a positive view of our activities would include: ● Resolution of customer support queries (email, phone, live chat, Salesforce cases) as it pertains to technical, functionality and market/data issues within agreed SLAs ● User management and customer on-boarding ● Permissioning of data and corresponding (billing) administration, ensuring compliance procedures are met ● Answering queries about permissioning from colleagues and Third-Party data...

Nasdaq Technology is looking for a Senior Analyst Client Managed Services to join the Mumbai technology center in India. If Innovation and effectiveness drive, you forward this is the place for you! About Nasdaq! We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. Customer Services is an integral part of Nasdaq’s growth and success. This division's mission is to continuously improve the Nasdaq Customer experience in how they consume the Nasdaq software and services, using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating Nasdaq from our competition and contributing to the net growth of our business while offering excellent career development opportunities. We...

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. In this role, the Sr. Analyst, Client Service Delivery will manage day to day relationships with their designated client(s) using the TCR solution and will be a part of business development activities with new clients. To be successful in this role, the candidate will leverage their business knowledge and relationship management skills to successfully provide excellent service to our customers Key Job Functions/Responsibilities Overseeing and managing all aspects of Broadridge’s software implementations, across program streams such as business functional, technical / NFRs and conversion Managing the program / project plan including critical path, key milestones, resource requirements, and dependencies including managing client and Broadridge...

Why Nasdaq When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective. Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence. Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients. What We Offer This is a permanent full-time...

Ben jij analytisch sterk, nieuwsgierig en wil je bijdragen aan producten die echt impact maken in de publieke sector? Dan is deze stage iets voor jou! Als Business Analyst binnen ons Product Discovery Team krijg je de kans om diep in de wereld van digitale besluitvorming en overheidssoftware te duiken. Je belangrijkste opdracht is het uitvoeren van een diepgaand marktonderzoek. Dit onderzoek helpt ons om kansen, trends en concurrenten binnen de Nederlandse publieke sector beter te begrijpen. Je dagelijkse werkzaamheden worden begeleid door onze product market analyst. Ook werk je direct samen met onze Head of Product voor de publieke sector en krijgt je de kans om bij te dragen aan strategische productkeuzes die invloed hebben op duizenden gebruikers bij overheden en gemeentes. Wat ga je doen? Uitvoeren van marktonderzoek naar trends, klantbehoeften, regelgeving en concurrenten binnen de publieke sector Interviewen van interne stakeholders en eventueel...

Product Discovery Analyst Stage – Publieke Sector (NL) Ben jij nieuwsgierig naar hoe digitale producten tot stand komen? Heb je oog voor gebruikers en wil je leren hoe je inzichten uit de praktijk vertaalt naar productontwikkeling? Dan is deze stage bij ons Product Discovery Team wat voor jou! Als Product Discovery Stagiair werk je samen met onze Head of Product voor de publieke sector aan verschillende verkenningsprojecten voor nieuwe en bestaande oplossingen. Jij ondersteunt bij het voorbereiden, uitvoeren en analyseren van gebruikersonderzoek , zoals interviews en testsessies. Daarnaast help je met het verzamelen van marktinformatie, en het structureren van inzichten om richting te geven aan productideeën. Een ideale stage voor wie ervaring wil opdoen in het snijvlak van gebruikersonderzoek, strategie en productontwikkeling binnen een SaaS-context voor de publieke sector. Wat ga je doen? Voorbereiden en mee uitvoeren van gebruikersinterviews, observaties en...

Job description: We are looking for our new Data Analyst Apprentice in the Statistics and Analytics team. This position is based in Paris. With the other Data Analysts of the team, you will work on deriving insights from Euronext vast pool of historical market data and other data sources to support data driven decision of the business and sales teams, as well as operations and communication teams. You will contribute to the evolution of the technics and tools put in place to answer the expectations for data self-service and will be responsible for actively engaging in the initiative to implement optimal analysis contents that are relevant to internal and external stakeholders. As part of the business team owning this historical data database, you will also contribute as a data expert to the definition and evolution of this database in relation with other business teams. Your role: Work in close collaboration with our internal clients and other team members to deliver...

About Nasdaq! Customer Services is an integral part of Nasdaq’s growth and success. This division's mission is to continuously enhance the Nasdaq Customer experience in how they consume the Nasdaq software and services, using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating Nasdaq from our competition and contributing to the net growth of our business while offering intense and excellent career development opportunities. About the team: The Customer Delivery team is scaling rapidly due to increased client wins and demand. We are seeking a Technical Consultant with relevant work experience in the capital markets or at a financial software company. You will be part of a team of consultants who will be designing, implementing, and supporting the solution for the client. You will act as a key player in the successful delivery of clients' solutions. Typical Technical Analyst Day: Follow...

The Nasdaq Data Platform & Operations Product team is looking for a passionate Specialist, Product Delivery Specialist (Product Owner) with a focus on product execution (creation and execution of a SaaS product backlog), to join the Bangalore technology center in India. If Innovation and effectiveness drive you forward this is the place for you! Nasdaq is continuously revolutionizing markets and undergoing transformations while we adopt new technologies to develop innovative solutions, constantly aiming to rewrite tomorrow. As a Product Delivery Specialist, you will play a key role in the creation and delivery of the CAP data platform and will join us in advancing Nasdaq’s purpose to advance economic progress for all. We are now looking for a exceptional team member in our Bangalore office to partner directly with our Technology colleagues in the evolution of our product suite. You will be responsible for defining and driving the execution of relevant product initiatives...

About the Role: Grade Level (for internal use): 12 The Team: The Johannesburg-based Financial Institutions team is dedicated to assigning credit ratings to banks and non-bank financial institutions in the Sub-Saharan Africa region. We emphasize a global mindset and collaborative work dynamics, fostering an inclusive environment where diverse perspectives are valued and integrated into our operations. The Impact: As an Associate Director, you will play a pivotal role in maintaining the accuracy and timeliness of credit ratings for financial institutions. You will be the key contributor to ratings surveillance and new rating assignments, covering all aspects of rating analysis. You will also engage in market research, publications, and other projects as necessary, Your analytical insights and strategic thinking will contribute to the financial thought leadership in the region, influencing market trends and supporting key initiatives through effective...

About the Role: Grade Level (for internal use): 10 Fixed Income Services – Analyst   The Team:   You will be part of a dynamic, global team split across New York, London, Islamabad, Hong Kong and Cape Town. The team covers clients across all sectors and markets and works in a collaborative environment to deliver client projects with the support of Director-level leadership. Our division currently offers a flexible work-from-home policy with most analysts working in a hybrid environment.  The Impact:   The Fixed Income Advisory team provides Corporate Action and Fixed Income Identification Services to high yield, investment grade, or convertible debt issuers and their financial advisors around the world.    What’s in it for you:   You will be part of a global team that works with and advises senior management of publicly traded and private companies, debt capital markets professionals, and securities attorneys around the world.  The purpose of our work...

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.   OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.   Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.   OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.   About the Opportunity As the Business Operations Analyst at...

Job Title Performance Data Analyst Job Description So, who are we? Hello, we’re IG Group. We are a publicly-traded FTSE250 FinTech company who run mobile, web and desktop platforms that help our clients trade stocks & shares, leveraged products, Futures & Options and Crypto. We are ambitious. Over 340,000 people already use our platforms. We’re global with offices in 18 countries and products in 16 regions. We’re hungry to move faster, ship better product for our customers and grow our user base. We believe in high autonomy, and we want people who are looking to do things differently in order to create better experiences for our customers. We work in cross-functional teams and are laser focused on increasing the number of active clients we serve to drive sustainable growth. Your role in the Team’s Success Analyse and monitor key business performance metrics to drive commercial decision-making and optimise business operations across IG's UK business....

Group Overview The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions. The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform. Founded in London in 1866, the Group operates from more than 60 offices in 27 countries.  We are 5,200 people strong.  We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist. About Parameta Solutions Parameta Solutions is the Data &...

Group Overview The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.  Through our people and technology, we connect clients to superior liquidity and data solutions. The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform. The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist. About Parameta Solutions Parameta Solutions, the data and analytics division of inter-broker...