217 client support tier 2 jobs found

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Bilingual French - Client Support Tier 2 What does a successful French-Bilingual Client Support Tier 2 Professional do at Fiserv?   In this role, you will work closely with our merchants and internal teams to successfully resolve merchant escalations within defined SLAs. You must be bilingual in French. You will leverage customer empathy, problem-solving, and interpersonal skills to retain merchants and minimize attrition. Ensuring timely...

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Client Support Tier 2 - Sr Professional I Job Title: Client Support Tier 2 - Sr Professional I Transaction Disputes and Settlement Operations Location: Thane What does a successful Client Support Tier 2 - Sr Professional- I do at Fiserv? As a Client Support Tier 2 - Sr Professional- I at Fiserv, you will lead a high-performing team responsible for managing transaction disputes, clearing & settlement processes, and customer...

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Account Operativo - Atención a Bancos ¿Qué hace un Analista de procesos​ exitoso en Fiserv?  Un Analista de procesos (Client support) en Fiserv es fundamental para ofrecer soluciones efectivas y confiables a los problemas técnicos y operativos de nuestros clientes. Alguien exitoso en este rol combinará su experiencia técnica con habilidades excepcionales de servicio al cliente para garantizar que los problemas se resuelvan de manera...

About the Role: Grade Level (for internal use): 09 The Team: Rushmore Reviews is an innovative platform tailored for oil and gas operators, designed to facilitate the sharing and analysis of well data. Our service provides valuable insights into drilling, completions, and well abandonment data, enabling operators to benchmark their performance and learn from one another. Key Features of Rushmore Reviews: Exclusive Operator Platform:   A dedicated community exclusively for oil and gas operators Comprehensive Global Data:   Access insights from over 80,000 wells across the globe Performance Benchmarking:   Operators can compare their performance metrics against industry peers High Data Quality:   Data undergoes independent quality control, ensuring accuracy and reliability Responsibilities and Impact: As a Commodity Insights Commercial Specialist, you will be part of the EMEA Upstream Specialists organization, responsible for managing Rushmore...

About the Role: Grade Level (for internal use): 09 What you will do: As a Dealer Relations Manager, you must possess superior communication skills that enable you to build high-level relationships throughout the entire dealership. You consistently demonstrate a clear comprehensive understanding of our dealer partners goals, pain points, markets, and their competitors, as well as automotive business trends. You are highly organized, task and detail-oriented, articulate, flexible, self-motivated, and capable of working well under pressure. You are driven to provide the highest level of unwavering customer service through coaching, training, and consultation. Your professional experience has instilled a sense of urgency without compromising the strategic approach to achieve success for our dealer partners.   Ideal candidate: This position is located in South Florida -  Fort Lauderdale,  Miami - South Florida market with travel through-out the state of FL. You have...

About the Role: Grade Level (for internal use): 13 The Team: The Service Delivery team is responsible for ensuring that the EDM Hosted Service delivered to clients efficiently and effectively. This team typically focuses on managing client relationships, coordinating service operations, and resolving any issues that may arise. They work collaboratively to meet client needs, maintain quality standards, and drive continuous improvement in service offerings. Overall, the service delivery team plays a crucial role in enhancing client satisfaction.   Responsibilities and Impact: Lead a global team , providing guidance and support to ensure high-quality technical service delivery across different regions and time zones. Responsible and accountable for Client Communication in Day-to-Day operational delivery, including Change/Technology/Product/Support requests, across multiple clients with a strong emphasis on technical solutions. Responsible for understanding,...

About the Role: Grade Level (for internal use): 12 The Team: This role will be part of our Customer Experience Team that represents the heart of our Global Customer Experience operation at Commodity Insights Responsibilities and Impact: The Associate Director, Customer & Partner Advocacy is accountable for managing and overseeing the operations of our Executive Roundtables, Product Councils, User Groups and Advocacy Programs. The role involves developing and implementing the strategic vision and operational plan for Customer & Partner Advocacy, while identifying opportunities to enhance capabilities that align with broader business objectives. This includes designing and delivering engaging events and initiatives that effectively communicate our value propositions. Collaboration with cross-functional teams is essential to create customized content and presentations that resonate with our audience. Building and maintaining strong relationships with key...

About the Role: Grade Level (for internal use): 12 S&P Global Commodity Insights – Energy Advisory Services The Role: Associate Director, Energy Transition . The Energy Transition Consulting team works with clients across the traditional and new energy sectors to adapt, manage the risks and seize the opportunities of the energy transition. We specialize in providing strategic advice, analysis and solutions to companies making the transition from traditional energy systems to low-carbon alternatives. We help our clients assess the impact of low-carbon scenarios on their operations and the implications of emissions targets, and develop comprehensive energy transition strategies that align with their business objectives while taking into account the regulatory environment, market trends and sustainability goals. We support our clients in the integration and development of renewable and low-carbon energy sources by providing strategic recommendations, analysis...

About the Role: Grade Level (for internal use): 10 Fixed Income Services – Analyst   The Team:   You will be part of a dynamic, global team split across New York, London, Islamabad, Hong Kong and Cape Town. The team covers clients across all sectors and markets and works in a collaborative environment to deliver client projects with the support of Director-level leadership. Our division currently offers a flexible work-from-home policy with most analysts working in a hybrid environment.  The Impact:   The Fixed Income Advisory team provides Corporate Action and Fixed Income Identification Services to high yield, investment grade, or convertible debt issuers and their financial advisors around the world.    What’s in it for you:   You will be part of a global team that works with and advises senior management of publicly traded and private companies, debt capital markets professionals, and securities attorneys around the world.  The purpose of our work...

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.  We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new...

About the Role: Grade Level (for internal use): 10 Are you passionate about cars, technology, and the future of mobility? The Automotive Supply Chain and Technology team at S&P Global Mobility is in search of a Senior Consultant supporting strategic decisions related to automotive content planning. Your role Develop strategic relationships with domestic automakers to act as a key liaison with S&P Global technical experts and consulting specialists to bring innovative, value-add solutions to support business planning decisions Support customized client-tailored projects around key topics within the automotive industry, ranging from vehicle connectivity and autonomous technology to disruptions in the supply value chain Pull insights out of the data to present research to the industry either directly to clients or in internal/external presentations via webinars or at in-person events Actively support clients in understanding the market, our...

About the Role: Grade Level (for internal use): 09 What you'll do: Work with Dealerships on a daily basis to bring your in depth understanding of our software platform functionality, related services and an overview of the technical functionality to the team. Leverage this knowledge to strategically implement processes and work with executive management, floor management and other various departments within the dealership on appropriate usage. Responsible for day-to-day dealer relationship management and champion the adoption and ongoing use of the company product in the dealerships Execute launch planning, manage the product implementation and deliver initial and ongoing training to meet the needs of the dealers in their area through regular monthly performance visits as well as the same to the regional team Serve as first point of contact for our handling dealerships issues and follows up on those that have been escalated Bring best practice knowledge of the...

About the Role: Grade Level (for internal use): 10 The Team: This is a sales position within S&P Global Market Intelligence Enterprise Solutions Division. This position will be managing the EMEA SDR team reporting into the of Head of Inside Sales for Enterprise Solutions. Our comprehensive services bring greater transparency to financial markets, helping to reduce risk and create opportunity. We provide extensive risk and compliance management coverage, including support for Global regulations and Software Solutions. Responsibilities and Impact: Set and drive the sales strategy to grow revenue across the existing client portfolio. Assist in recruiting, hiring, and managing the intern process to build a strong, high-performing team. Identify and execute on price increases, upsell opportunities, and targeted campaigns to increase sales. Partner with Enterprise Solutions leadership to design and execute campaigns that generate qualified pipeline....

About the Role: Grade Level (for internal use): 13 We are seeking a high-performing, strategic-thinking, creative and experienced Product Management Lead to join S&P Global Commodity Insights, working within the Research and Analytics business. Research and Analytics brings together unrivalled expertise in oil markets, refined products, chemicals, agricultural products and industrial materials to provide insight and data products that critically inform strategic investments and operational decisions. Our offerings include short and long-term market forecasts, comprehensive asset databases, analysis of industry dynamics and company strategies, and tools to enable comparison and benchmarking of operational efficiency. Clients include oil and gas, chemicals, agribusiness and downstream industries like automotive, technology and pharma.  Role : As a leader of the product management team, you will take responsibility for the thriving product portfolio focused on the...

About the Role: Grade Level (for internal use): 11 Department overview: PVR DevOps is a global team that provides specialised technical builds across a suite of products. DevOps members work closely with the Development, Testing and Client Services teams to build and develop applications using the latest technologies to ensure the highest availability and resilience of all services. Our work helps ensure that PVR continues to provide high quality service and maintain client satisfaction. Position summary S&P Global is seeking a highly motivated engineer to join our PVR DevOps team in Noida. DevOps is a rapidly growing team at the heart of ensuring the availability and correct operation of our valuations, market and trade data applications. The team prides itself on its flexibility and technical diversity to maintain service availability and contribute improvements through design and development. Duties & accountabilities The role of Principal...

About the Role: Grade Level (for internal use): 10 The Team: S&P Global Enterprise Data Organization – Content Customer Success and Data Quality Team is part of Data Excellence & Partnership group. The team is involved in responding to data client queries and acts as an external data quality team with primary focus on improving data quality for all data sets. The Impact: You will be responsible for understanding client requirements and providing them with the best solution. You will be working closely with product management, client support, data management, data stewardship and data operations to provide superior customer experience. What’s in it for you: This is an individual contributor role. This position provides an opportunity to work with client support to directly influence the client experience while also working on automation initiatives and projects to improve Data Quality. We seek a highly competitive and dynamic candidate who...

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.  We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new...

About the Role: Grade Level (for internal use): 12 About the Role: Risk & Valuation Services (RVS) Revenue Team – Americas Senior Sales Specialist The Team: This is an exciting opportunity to join the Risk & Valuation Services (RVS) Revenue organization, a focused and dynamic team with the opportunity to build on the last few years of significant growth and product development within the Business, and take those growth opportunities to market. What’s in it for you: This is a critical role in the RVS Revenue organization. As a Senior Sales Specialists you will manage a small team demonstrating the growth potential of the RVS suite with dedicated sales focus. You will be an ambassador for RVS within S&P Global in the region, and externally in the market. Representing the voice of the customer you will have input into product and commercial strategy and as such will have senior leadership exposure in strategy and planning sessions. As the RVS...

About the Role: Grade Level (for internal use): 09 The Team:   The Agent Services team performs as a Syndicated Loans Agency operations team for our client base, performing all operational tasks to support both the borrower and lenders. Acting as an agent is a varied and highly visible role requiring accuracy and understanding of complex deal mechanics. The Impact:  We are seeking a motivated Senior Operations Specialist to lead a team within the Agent Services administering the lending portfolios for our client base. The individual will be responsible for the lifecycle events of the deals, communicating with our clients, their borrowers and the lending syndicate members. Additional responsibilities include partnering with other S&P Global business lines to drive continued progress of the regions to support the global operating model and local client base. What’s in it for you:  •    Opportunity to be involved in a rapidly growing business, with a varied and...

About the Role: Grade Level (for internal use): 10 Fixed Income Services – Analyst   The Team:   You will be part of a dynamic, global team split across New York, London, Hong Kong and Cape Town. The team covers clients across all sectors and markets and works in a collaborative environment to deliver client projects with the support of Director-level leadership. Our division currently offers a flexible work-from-home policy with most analysts working in a hybrid environment.  The Impact:   The Fixed Income Advisory team provides Corporate Action and Fixed Income Identification Services to high yield, investment grade, or convertible debt issuers and their financial advisors around the world.    What’s in it for you:   You will be part of a global team that works with and advises senior management of publicly traded and private companies, debt capital markets professionals, and securities attorneys around the world.  The purpose of our work is to...

About the Role: Grade Level (for internal use): 10 The Role: Product Manager, Fundamentals & Estimates The Team: You’ll become a part of the Fundamentals & Estimates Product Management Team within the Market Intelligence Data & Research organization, responsible for the delivery of new products, product enhancements and the go-to-market strategy for Fundamentals and Estimates on the S&P Capital IQ Pro and S&P Capital IQ platforms. The team works in close collaboration with internal divisions and teams — Technology, Content, Sales, Marketing, Account Management and Client Services — as well as with our clients to create and deliver the roadmap for Fundamentals & Estimates.  The Impact: As a Product Manager, you will partner with other Product Owners/Managers to define and refine the product requirements and collaborate with stakeholders from other departments to drive initiatives forward. You will work closely with your Engineering...

About the Role: Grade Level (for internal use): 09 The Role: Syndicated Loans Agency Operations Sr Specialist, Asset Services The Team: The Agent Services team performs as a Syndicated Loans Agency operations team for our client base, performing all operational tasks to support both the borrower and lenders. Acting as an agent is a varied and highly visible role requiring accuracy and the understanding of complex deal mechanics. The Impact: S&P Global are seeking a motivated Operations Specialist to work within the Agent Services team administering the lending portfolios for our client base. The individual will be responsible for the lifecycle events of the deals, communicating with our clients, their borrowers and the lending syndicate members. Additional responsibilities include partnering with other S&P Global business lines to drive continued progress of the regions to support the global operating model and local client base. What’s in it for...

About the Role: Grade Level (for internal use): 10 Job Title: Quantitative Associate, Index Investment Strategy   We are seeking applicants for the role of Quantitative Associate, Index Investment Strategy , to be based in the London office of S&P Dow Jones Indices as part of a global team with the mandate to create and promote research, commentary and analysis improving understanding, awareness, and appreciation of the role of indices within investing, trading, and benchmarking.  You will:   Play a critical role in the development and operation of S&P DJI’s flagship investment research and commentary, developing a wide-ranging set of skills to produce written, visual and multimedia content for clients and broader stakeholders. Produce content analyzing index and market dynamics on a regular schedule Seek ways to enrich and extend our client’s understanding of relative performance and index design.  Create opportunities to author and present new research to...

Office 365 Collaboration Engineer – Job Description We are seeking a skilled and experienced Office 365 Tenant Administrator to join our team. The ideal candidate will have a solid background in Office 365 and Exchange Online, as well as Microsoft Exchange 2016 or later. This role will be crucial in supporting a hybrid environment with Office 365 and ensuring seamless integration and operation. You will handle end to end Messaging email systems (Exchange Server and Exchange Online). You will also provide technical leadership, hands-on implementation, and on-going day to day support across our on-premises email systems and Office 365 environment. This role will also be responsible for developing, maintaining, supporting, and optimizing our collaboration platform, as well as perform operational work, monitoring, review and implement changes, and complete user requests. Key Responsibilities Experience with Office 365 and Exchange Online. Must be able to act...