563 customer service associate jobs found

Job Description: The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street Journal, Barron's, MarketWatch, Dow Jones Factiva, and Dow Jones Risk & Compliance. You will find that we are a collaborative group, focused on delivering excellence during every customer interaction. Customer Service Associate - B2B Based in: Barcelona (EMEA) Reports to: Customer Service Supervisor Position Summary: The position resides in the Customer Service Team, reporting to the Customer Service Supervisor. We are currently looking for a Customer Service Associate. Someone who has a passion for helping people and truly has a can-do attitude. We are offering a career with a recognized leader in the world of...

Job Description: The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street Journal, Barron's, MarketWatch, Dow Jones Factiva, and Dow Jones Risk & Compliance. You will find that we are a collaborative group, focused on delivering excellence during every customer interaction. Customer Service Associate - B2B Based in: Barcelona (EMEA) Reports to: Customer Service Supervisor Position Summary: The position resides in the Customer Service Team, reporting to the Customer Service Supervisor. We are currently looking for a Customer Service Associate. Someone who has a passion for helping people and truly has a can-do attitude. We are offering a career with a recognized leader in the world...

About the Role: Grade Level (for internal use): 10 The Team: The Scorecard team delivers credit risk management services to clients including analytical support, training and credit risk assessment solutions. The team applies regulatory-compliant and industry best practices for development and enhancement of internal rating systems. Responsibilities & Impact:   S&P Global Market Intelligence’s Scorecards business is a high growth, high margin global business of innovative analytics. Scorecards are used globally by credit sensitive institution as internal rating systems for capital and impairments calculations, risk management (origination and monitoring), pricing and investment decisions. The Associate will help lead our regional business and work within a high achiever environment that will provide him/her with direct exposure to risk managers, investment managers and other credit analytics professionals at top financial institutions. The Associate will...

Position Summary The Associate Market Analyst in Refinitiv Evaluated Pricing Operations is responsible for fixed income and derivative evaluation support and customer service. Refinitiv provides evaluated pricing on over 2.7 million fixed income instruments and derivatives per day which are used by asset managers, custodian banks, investment banks, and third-party vendors. Day to day responsibilities include pricing production activities and query case management. Pricing production involves the assessment and validation of market color, creation and maintenance of money market and credit default swap curves (CDS), client file creation, mortgage-backed benchmark pricing, and new issuance research. The analyst will also research all queries submitted by customers including coverage and quality requests. The analyst will have prior experience in finance and customer service. Strong passion for capital markets and understanding of bond mathematics are key...

ABOUT US:   LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, handle risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years.  LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG.   Our People:   People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity...

Senior Specialist, Quality Engineering Role Purpose Coordinates and oversees team activities and applies advanced testing knowledge of business requirements and software development lifecycles to design, execute and maintain tests of complex software solutions. Role Responsibilities Manages and leads end-to-end test delivery, activities and implementation of quality control frameworks in-line with the organisation's quality policies, standards and processes to deliver high quality products Performs continuous improvements to improve the testing efficiency, application performance/capacity, and speed of delivery Implements new / improved software development processes and best practices, as required by group or departmental Heads Manages the performance and development of the team, promoting an inclusive and open culture, holding responsibility for motivation, retention and performance management, and leads by example Ensures all quality control tests and maintenance...

Proud to share LSEG in the India is Great Place to Work certified (Jun ’25 – Jun ’26). Learn more about life and purpose of our company directly from India colleagues’ video: Bengaluru, India | Where We Work | LSEG Job Description LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets. We enable businesses and economies around the world to fund innovation, handle risk and build jobs. It’s how the company chipped in to supporting the financial stability and growth of communities and economies globally for more than 300 years. LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific.  We employ...

Proud to share LSEG in the India is Great Place to Work certified (Jun ’25 – Jun ’26). Learn more about life and purpose of our company directly from India colleagues’ video: Bengaluru, India | Where We Work | LSEG Job Description Position Summary Customer Support provides a globally consistent 24/7 entry point for all customers and employees seeking product, content, or technical support prioritizing accessibility and connectivity to LSEGs breadth of expertise, to deliver a world class service experience. Workflows D&A Support delivers all aspects of application support for Legacy products and various solutions for Workflows D&A Support, covering usability and customization, content search, explanation, and integrity. The Senior Analyst is responsible for providing effective and courteous support to customers in relation to their product or service. This includes active focus on enquiry resolution, a positive customer focused attitude at all times and ensuring...

Proud to share LSEG in the India is Great Place to Work certified (Jun ’25 – Jun ’26). Learn more about life and purpose of our company directly from India colleagues’ video: Bengaluru, India | Where We Work | LSEG Job Description: Team Leader AMERS region – Sales Order Management :We are looking for a dynamic and inclusive Team Leader to join our team in Bangalore. As a Team Leader, you will lead a team of approximately 10-12 staff, taking charge of order preparation, order management, and billing or order fulfillment for a designated group of segment customers within the Customer Operations - OTC function. This role requires flexible timings to better support our teams and stakeholders. Reporting to one of the managers within the Customer Operations-OTC Ops Center. What the Role Involves: Leading the Order Management team or Order Fulfillment team in close partnership with the Regional teams. Collaborating with knowledge specialists to ensure that team members have...

Overview Connecting clients to markets – and talent to opportunity.   With 4,500+ employees and over 300,000 commercial, institutional, payments, and retail clients, we operate from more than 70 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.   At StoneX, we offer you the opportunity to be part of an institutional-grade financial services network that connects companies, organizations, and investors to the global markets ecosystem. As a team member, you'll benefit from our unique blend of digital platforms, comprehensive clearing and execution services, personalized high-touch support, and deep industry expertise. Elevate your career with us and make a significant impact in the world of global finance.   The Financial Operations Associate is an important and...

End Date Saturday 20 December 2025 Salary Range £76,464 - £84,960 We support flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary . Job Description JOB TITLE: Associate Director, Cardnet Relationship Manager SALARY: Basildon (£76,464 to £84,960) or London ( £81,999 to £91,110) LOCATIONS:  Basildon or London HOURS:  Full-Time WORKING PATTERN:  Our work style is hybrid, which involves spending at least two days per week or 40% of your time with our clients or at our office sites About this Opportunity Joining Cardnet's Portfolio Relationship Team as a specialist Relationship Manager, you will be responsible for promoting the growing range of products and services provided by Cardnet directly within a Portfolio of existing strategic customers with cards turnover of up to £100 million. You will be responsible for establishing,...

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.  We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new...

We are looking for intellectually curious people, passionate about the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios! If you are creative and a problem solver, this is the place to be as will be supporting you to fast-forward your career! We enhance each employee’s potential through personal development through a wide range of learning tools both formal and informal. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic...

The main purpose of the Credit Controller role is to handle the collections activities of large commercial accounts with outstanding invoices.  This is a client facing position that also involves significant contact with internal partners, often requiring collaboration between teams to resolve issues with delinquent accounts.  The individual will be responsible for meeting defined key performance targets while adhering to departmental policies and processes. Looking for a candidate proficient in Thai language for communication and support. Responsibilities: Initiate contact with customers to collect cash on unpaid invoices. Build trust and confidence with customers, acting as their advocate when issues are raised. Meet key performance targets and operational objectives. Ensure adherence to the business engagement model, following touch point guidelines and making sure comments and tasks are accurately recorded in the collections' system. Liaise with internal...

End Date Tuesday 09 December 2025 Salary Range £39,825 - £44,250 We support flexible working – click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked, Hybrid Working, Job Share Job Description Summary Could you be our next Merchant Services Client Development Associate?! More info below! Job Description Job title:  Merchant Services Client Development Associate Location:  Leeds or Basildon Salary : £39,825 - £44,250 Hours:  Full time Working Pattern:  Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Cardnet is Lloyds Banking Group’s card payment acceptance service. We help businesses to take payment by credit or debit card in person, online and when the cardholder is not present. Cardnet is a joint venture between Lloyds Banking Group and Fiserv. Fiserv are one of the world’s largest card...

Customer Success Manager - Regulatory Reporting Lead - Client Success Manager (FinTech) As a Lead - Client Success Manager reporting to Associate Vice President of CSM, you’ll play a critical role in contributing to a mature and high-performing customer success management function, driving continuous improvement and excellence. You’ll thrive in this position if you’re collaborative, data-driven and strategic, have a global attitude, and bring a passion for innovation. Key Responsibilities Serve as the primary point of contact for customers in Europe , ensuring strong engagement and alignment with their strategic goals. Coordinate Nasdaq FinTech services and collaborate with internal teams (Sales, Delivery, Support, Engineering) to manage relationships, mitigate risks, and address critical issues. Lead executive business reviews and meetings to oversee projects, identify upsell and cross-functional opportunities, and handle partner concerns. Promote Nasdaq’s...

Position Summary Customer Support provides a globally consistent 24/7 entry point for all customers and employees seeking product, content, or technical support prioritizing accessibility and connectivity to LSEGs breadth of expertise, to deliver a world class service experience. Workflows Korean Language Senior Analyst delivers all aspects of application support for LSEG products such as Workspace, DataScope and other suite of products, covering usability and customization, content search, explanation, data integrity, covering restoration of workspace, solving connection errors, providing technical assistance and answers to customers inquiries. This role will be providing effective and polite support to customers in relation to their product or service by Phone, Chat and Email. This includes active focus on enquiry resolution, a positive client centric demeanor always and ensuring that all the vital action is taken to resolve a customer’s enquiry. Responsibilities...

Proud to share LSEG in the India is Great Place to Work certified (Jun ’25 – Jun ’26). Learn more about life and purpose of our company directly from India colleagues’ video: Bengaluru, India | Where We Work | LSEG Project Summary and Position Overview: The vertical is basically responsible for providing financial and non-financial information to the clients on companies across the globe. Environment, Social and Corporate Governance team (ESG) provides integrated financial and extra-financial information, which is essential for understanding the long-term performance and risk profile of major corporations. An Associate Content Analyst must research on the documents relating to the company and collect the Environmental and Social data from the sourced documents. Responsibility also includes to deliver on all tasks as per the strategic plans set for the ESG team. Essential Day-to-Day Responsibilities: · To be responsible for database administration and sourcing...

Role: The Admissions Associate Intern (AML / Continuing Obligations ) will have responsibility to: Gather & review CDD documents from a diverse range of clients with varying legal structures. Ensure all documentation reviewed is in compliance with the Criminal Justice Act 2010 (as amended) and Euronext internal policies on time & with complete accuracy. Carry out risk assessments on clients and screening with the assistance of an AML screening tool. Assist in ensuring compliance with EU Financial Sanctions.  Record all relevant customer information on internal checklists and maintain accurate AML records and files. Deal with AML/ Continuing Obligations queries within specific timeframes. Maintain a working knowledge of AML/CFT legislation. Deliver a positive and differentiated experience to Euronext customers at all times. Liaise with listing agents, legal firms, service providers and international financial firms on issues arising on listing applications....

About the Role: Grade Level (for internal use): 12 About the Role: The Team: S&P Global Enterprise Solutions is seeking to add a high-performing  Sales Associate Director to drive growth across our Private Markets SaaS solutions. Based in New York, you’ll drive growth through identifying prospects and leading the full sales cycle — from opportunity origination through to senior-level negotiations and deal close.   This is a fast-paced, high-profile role within one of S&P’s most strategic growth divisions. We are continually reinvesting in product innovation, ensuring our clients receive  market-leading technology, best-in-class support, and unrivaled customer experience . If you thrive on hunting for new business, consultative selling, building long-term client partnerships, and closing complex SaaS deals, this is an opportunity to make a major impact. At S&P, you’ll find not only the resources and global brand strength of a market leader but also the...

About the Role: Grade Level (for internal use): 07 About the Role: Associate, Client Support (Capital Markets US) The Team: Join a team that develops your financial knowledge, S&P product expertise, problem-solving skills, and professional communication. You will serve on the Capital Markets Client Services team, where you will help clients resolve their issues, interpret our data, and navigate the Capital IQ and Capital IQ Pro platforms. Working as a team is essential in this role. Additionally, Client Services interacts with many internal teams, including Sales, Content, Product, and Technical Support. Responsibilities and Impact: Following approximately 1-2 months of training and mentorship, you will begin to support clients over the phone, via web chats and emails. Beyond learning how to communicate with clients, you will also receive deep-dive training on our data, present group projects, learn about our customer segments, and gain...