569 customer service specialist jobs found

Overview Join StoneX Bullion – A Global Leader in Precious Metals   StoneX Bullion, part of a  Fortune 50, Nasdaq-listed company , is one of Europe’s largest online precious metals traders. We specialize in gold, silver, platinum, and palladium, serving customers worldwide with high-quality products and outstanding service. As a company built on  strong values of integrity, customer focus, and excellence , we offer a dynamic and  international work environment  where innovation and collaboration thrive.   By joining our team, you’ll work with  talented professionals from diverse backgrounds, covering multiple languages  to support our customers across different countries. This role offers  career growth, skill development, and opportunities for travel , making it an exciting step for anyone looking to advance in a global organization. Responsibilities Responsibilities   Your Role as a Customer Service Specialist As a...

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.   Responsibilities Handle high amounts of chats from Binance VIP, Institutional and Affiliate customers on a wide variety of topics, including derivatives. Identify and evaluate customers’ needs to deliver satisfaction. Provide accurate, valid and comprehensive information, and follow up with customers to...

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world. Join Binance's Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat,...

End Date Wednesday 19 November 2025 Salary Range £76,194 - £89,640 We support flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary . Job Description SALARY:  £76,194 - £89,640 LOCATION(S): Leeds or Manchester   HOURS: Full time   WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our locations noted above.  About this Opportunity We are modernising with cloud, a platform that is quick, secure and resilient for customers and easy, modern and green for developers.  We're looking for Product Owners to join our Private Cloud Platform.  You’ll have a unique opportunity to be part of an ambitious team with the purpose of driving our tech modernisation agenda and enable us to become the biggest Fintech in the UK.  You will be responsible for the ownership of our...

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.  We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new...

About the Role: Grade Level (for internal use): 08 S&P Global Corporate The Role: Specialist, Collections (EMEA) The Team: The S&P Global Credit and Collections team is responsible for the collection of all accounts receivable. They are to carry out this responsibility following established business procedures and policies that are set up to protect revenue while at the same time providing excellent customer service. This position is responsible for ensuring delinquent accounts are resolved thus improving overall accounts receivable delinquency rates, reducing bad debt and improving cash flow. Key Responsibilities The primary responsibility of a debt collector is to follow-up with clients rigorously over calls and emails for payments of overdue invoices. Enforcing Policies and procedures related to payment, cancellation, and suspension/termination of customer services Accountable for all customer disputes and owning these through to...

About the Role: Grade Level (for internal use): 08 The Team / The Business:   The S&P Global Credit and Collections team is responsible for the collection of all accounts receivable. They are to carry out this responsibility following established business procedures and policies that are set up to protect revenue while at the same time providing excellent customer service.   Primary Responsibilities of a Accounts Receivable Specialist Proactively engage with clients through calls and emails to follow up on overdue invoices, ensuring timely payments. Implement and uphold policies and procedures related to payment, cancellation, and the suspension/termination of customer services. Take full ownership of customer disputes, guiding them through to resolution effectively. Ensure compliance with internal controls and established processes in all activities undertaken. Conduct reconciliations of Sales Ledger accounts as necessary to maintain accurate...

If you also believe that everyone should be able to achieve their financial potential, then you’ll love contributing to CMC Markets’ company vision of providing the ultimate trading experience. Seize the opportunity to progress your career in the fintech industry by joining a global leader in CFD trading and share investing. Grow yourself personally and professionally with a company that’s growing with you, by global expansion and product offering. As our Process Improvement Specialist, you'll drive meaningful change across Post Trade Operations. Your work directly impacts how we clear and settle customer transactions across ASX, Cboe Australia, and 15 international exchanges. You'll enhance processes that help customers manage their investments, from cash transactions to custodial services and tax reporting. Why You'll Like Working Here: Just some of the reasons you’ll love working here include: Continuous learning : Our generous L&D program covers both technical,...

The Technical Implementation Specialist sits within the Customer Implementation & Professional Services group. This role performs remote and onsite technical work to fulfill the customer contracts in product installation, Move, Add and Change (IMAC). This role can also be involved in sales and pre-sales stage to verify the pre-requisites for an accurate contract from the technical side. Also, this role provides consultancy to other roles CIPS group regarding technical/product related questions. This role owns customer technical experience during product on the boarding phase. Role Responsibilities: Perform installations, upgrades and migrations of a mixture of products using globally consistent  methodologies – both remotely and on customer site. Complete tasks outlined in project plans and agreements with customers. Liaise with customer IT departments to ensure efficient product installation and support. Drive potential product implementation issues to a...

End Date Friday 21 November 2025 Salary Range £25,000 - £25,000 We support flexible working – click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked Job Description Summary A part-time branch-based opportunity working 28 hours per week. Job Description JOB TITLE: Customer Support LOCATION(S): Thurso . Working across our Lloyds and Halifax branches within a reasonable distance.  HOURS: 28 hours a week, including Saturdays WORKING PATTERN: Part-time SALARY: £20,000 increasing to £20,600after 6 months in role We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn £30,750 for our highest skill level. About this opportunity You’ll begin your journey in one of our branches, providing face-to-face support to our customers. You’ll learn, grow and develop within an...

End Date Tuesday 18 November 2025 Salary Range £31,132 - £31,132 We support flexible working – click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked Job Description Summary A full-time branch-based opportunity working 35 hours per week. Job Description JOB TITLE: Customer Support LOCATION: Kilburn . Working across our Lloyds and Halifax branches within a reasonable distance.  HOURS: 35 hours a week, including Saturdays WORKING PATTERN: Full-time SALARY: £31,132 increasing to £31,882 after 6 months in role We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn £38,107 for our highest skill level. About this opportunity You’ll begin your journey in one of our branches, providing face-to-face support to our customers. You’ll learn, grow and develop within an...

Compliance & Operations Specialist      We are seeking a detail-oriented Compliance and Operations Specialist to join our team at Nasdaq. This role is critical to maintaining the integrity of operations and mitigating regulatory risk across the business. The successful candidate will serve as the primary point of contact for customer order tracking, vendor coordination, and internal team collaboration to deliver services within established SLAs.     Key Responsibilities     Monitor and audit operations to ensure adherence to regulatory requirements and internal policies.   Identify and mitigate compliance risks through proactive measures and process improvements.   Prepare and deliver compliance reports and updates to management regularly.   Support client communications and order tracking to maintain transparency and SLA compliance....

Your role at Exness: You will provide support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients. You will answer all technical support questions, handle requests, and maintain a good company image. You can begin working remotely from your home city or any other location and relocate to work in the Southeast Asia support office after the first 2 or 3 months. You will: Process client requests and solve issues via live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail. Escalate the issue to the appropriate specialist when needed via Salesforce or Jira. Update clients on their request status accordingly. Verify documents submitted by clients within specific regions on an hourly basis. Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy. Understand the company's business functions and...

The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions. The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform. Founded in London in 1866, the Group operates from more than 60 offices in 27 countries.  We are 5,200 people strong.  We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist. Role Overview The Network Operations Engineer is responsible for providing 1st...

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role This is a high-impact role that offers the opportunity to collaborate with stakeholders across all areas of the business. As a People Operations Specialist, you will play a critical role in Palantir’s operations, supporting employees from initial offer throughout their entire Palantir journey. You are passionate about People Operations (employee onboarding, data management, customer service) and committed to providing high-quality service. Your ability to manage high-volume workstreams and prioritize competing demands will be crucial to your success in this fast-paced environment. You understand and can articulate the broader context of people project work...

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role This is a high-impact role that offers the opportunity to collaborate with stakeholders across all areas of the business. As a People Operations Specialist, you will play a critical role in Palantir’s operations, supporting employees from initial offer throughout their entire Palantir journey. You are passionate about People Operations (employee onboarding, data management, customer service) and committed to providing high-quality service. Your ability to manage high-volume workstreams and prioritize competing demands will be crucial to your success in this fast-paced environment. You understand and can articulate the broader context of people project work...

The Customer Success Operations Specialist plays a crucial role in supporting and optimizing the Customer Success Management (CSM) team through process standardization, reporting, compliance management, and operational support. This position serves as the operational backbone of the Customer Success function, ensuring efficient processes, accurate data management, and effective cross-functional collaboration. Building and standardizing scalable processes and best practices, both for the CSM team and in association with various parts of the organization (Customer Support, Sales, Marketing) Assisting with documenting these processes and best practices, delivering training around them and driving adherence to them Defining and producing KPIs, executive reporting and dashboard creation Responding to our Customer’s Vendor Assessment Requests Running the annual audit compliance Administration of third-party portals (creating user profiles, troubleshooting, liaising...

CoinsPaid offers ready-to-use crypto payment solutions tailored to business’ every need. Standing at the forefront of mass adoption, our products help businesses gear up for the new era of digital assets. We showed a tremendous growth in terms of transactions and volumes since 2019 and in 2023 were marked by Forbes as the "Best Crypto Payment Gateway for High-Volume Transactions".  Headquartered in Estonia and having 3 international hubs, we are still a remote-first company with employees working from 30+ countries around the world. At CoinsPaid, we are passionate about crypto, fintech and are putting great effort into building a team that will get the world ready for every-day crypto use. If these feel close to you - give us a shout! We are seeking a detail-oriented and analytical Transaction Monitoring Specialist to join our compliance team. In this role, you will be responsible for monitoring financial and/or cryptocurrency transactions, investigating unusual...

Job Description: This role reports to the Global People Team Lead, based in London, and works closely with People team colleagues across EMEA, the Americas and APAC. The People Specialist delivers high-quality, timely advice and support to employees and managers across Dow Jones. You’ll collaborate with teams across People Operations, Business Partners and Centres of Excellence to provide seamless support and drive process improvements. You’ll offer practical guidance, resolve complex queries and help enhance our core people platforms, ServiceNow and Workday, enabling smarter self-service and continuous improvement throughout the employee lifecycle. About the Team Dow Jones is expanding its commercial footprint internationally, and to support this exciting phase of growth we’re looking to hire a People Specialist in London. With experience in building strong relationships with employees and managers, you’ll deliver an excellent employee experience across the full...

End Date Friday 21 November 2025 Salary Range £25,000 - £25,000 We support flexible working – click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked Job Description Summary A part-time branch-based opportunity working 30 hours per week. Job Description JOB TITLE: Customer Support LOCATION:  Benbecula . Working across our Bank of Scotland branches within a reasonable distance.  HOURS: 30 hours a week, including Saturdays WORKING PATTERN: Part-time SALARY: £ 21,427.50 increasing to £22,070 after 6 months in role We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn £26,357.14 for our highest skill level. About this opportunity You’ll begin your journey in one of our branches, providing face-to-face support to our customers. You’ll learn, grow and develop...

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Palantir’s in-house legal team works to proactively address legal issues so that Palantir can continue to drive positive impact in the world. As a Commercial Contracts Specialist, you will be a non-attorney partnering closely with Commercial Counsel to effectively support our rapidly growing portfolio of commercial customers. In this role, you will also work closely with Palantir’s Sales, Legal, Finance, and Engineering teams, while owning the drafting, administration, and negotiation of commercial customer contracts, and building infrastructure to support our commercial customers at scale. As you develop expertise with our commercial contracts and build...

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Palantir’s in-house legal team works to proactively address legal issues so that Palantir can continue to drive positive impact in the world. As a Commercial Contracts Specialist, you will be a non-attorney partnering closely with Commercial Counsel to effectively support our rapidly growing portfolio of commercial customers. In this role, you will also work closely with Palantir’s Sales, Legal, Finance, and Engineering teams, while owning the drafting, administration, and negotiation of commercial customer contracts, and building infrastructure to support our commercial customers at scale. As you develop expertise with our commercial contracts and build...

About the Role: Grade Level (for internal use): 09 As an Implementation Specialist, your primary responsibility is to complete the onboarding of new customers onto our Mastermind technology. You will securely connect to our customer’s DMS (Dealership Management System) databases, ingest their data, review the data sets and implement with quality to ensure each customer is configured properly and on time. You will become a subject matter expert in our database configurations, data flows, and systems. We will rely on you to troubleshoot and solve configuration issues with speed and accuracy. As a member of a rapidly growing company and evolving team, you will also be entrusted to concurrently manage, not only new customer onboardings, but also address Support Tickets, DMS Changes and Digital Setups for our customers. You are expected to proactively communicate the current status, next steps, and proposed solutions with both internal and external stakeholders. Own and...

Your role at Exness: You will provide support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients. You will answer all technical support questions, handle requests, and maintain a good company image. You can begin working remotely from your home city or any other location and relocate to work in the Southeast Asia support office after the first 2 or 3 months. You will: Process client requests and solve issues via live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail. Escalate the issue to the appropriate specialist when needed via Salesforce or Jira. Update clients on their request status accordingly. Verify documents submitted by clients within specific regions on an hourly basis. Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy. Understand the company's business functions and...